This profile has been claimed by the business owner or representative.
All My Sons Moving & Storage
- Movers
- Jacksonville, FL
About this business
Location details
1057 Ellis Rd. N, Jacksonville, FL, 32254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Received an answer to my review that was posted on another site. The person who wrote the response was all apologetic and asked me to call to "have a conversation". I called the phone number provided which turned out to be the corporate office in Texas. The lady I talked to said Jason Patterson is actually in the Jacksonville office and transferred me there. Mr. Patterson answered and said he didn't write the the response and would not have a conversation with me. So, we are back to square one and just another reason to ne... read more
Business response:
Barry, Thank you for taking the time to share this feedback. I want to sincerely apologize for the confusion and frustration you experienced when attempting to follow up on the previous response. I understand how inconvenient and disappointing that must have been, and I’m very sorry for the miscommunication regarding who reached out and how your call was handled. To clarify, I was not the person who spoke with you, nor did I have the opportunity to connect with you directly. I am not located in the state of Florida. However... read more
Friendly, courteous and professional until they have your money and a lot of it! Once your furniture leaves, don't expect anything but broken, ruined furniture, with no apology, explanation, or concern. Once the movers saw the condition of the furniture they were bringing in, they got in the truck and left. No inventory, no signature of delivery, nothing! The Manager said "submit a claim." They are a total sham!
Business response:
Stacy, We’re truly sorry to hear about your experience. It’s upsetting to learn that your furniture was damaged and that the delivery process did not meet your expectations. That is not the level of service we aim to provide, and we sincerely apologize for the stress and inconvenience this caused. We would like the opportunity to review your move and help address your concerns. Please reach out to us at 866-941-1849. Best regards, Marie Senghore Community Coordinator
WORST moving experience of my life.. DO NOT hire this company! You have been warned. The experience from start to finish was horrible and the staff are incredibly rude and condescending. The operations manager was supposed to call me ahead of the move to confirm details but never did until I reminded them 2 days before the move. We agreed the movers would start between 9 and 10 am, but the movers came at 8 am. I called the manager to ask why the movers came earlier than agreed to which he blatantly lied saying he hear... read more
Business response:
Thank you for contacting us, Albert. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move.... read more
The movers broke an irreplaceable lamp that was an antique that wasn't even part of the move, it was just in the home we were moving into and out of the way. They also broke off the legs to a wooden desk. The movers also charged $1600 to move furniture from a one bedroom apartment, and then complained saying in quote "that I have too much shit" and then refused to move my mattress upstairs. They claimed it wouldn't fit. I would hire a random man out of the Home Depot parking lot, before I choose them again.
Business response:
Anayah, We sincerely apologize for the distress we may have caused during your move with us. All My Sons Moving and Storage fully understand that, in many cases, we are entrusted with items that hold high sentimental value. Our commitment to our customers is to ensure that possessions are handled with the greatest of care and received undamaged. We regret that we did not meet this expectation in your case. Please give us the opportunity to speak with you directly to fully understand your concerns. Contact us via email at wec... read more
Scam.. don't trust their quote. We budgeted 1,000 for a 6 hour move. They ended up charging 2,200. We also have to get a Uhaul because they couldn't go back for a second trip. Movers were amazing, but trash company.
Business response:
Autumn, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful... read more
THEY CANCELLED MY MOVE THE DAY OF AT 3:15PM - SAID THEY "COULDNT GET TO US AND NEEDED TO PUSH ME BACK 4 DAYS!!!!" If i could give zero stars, I would. I have had my move booked for 6+ weeks. I purchased a home 2 months ago and was having renovations done and had to be out of my rental, so i knew EXACTLY the date I needed to move. My move was the very first thing i scheduled that far in advance. Everything was centered around this moving day. They called me a few days before to reconfirm the inventory and then advised they ... read more
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore Community Coordinator
The movers were great, hard workers. The problem with this service is Brian threatened to hold my furniture hostage until i overpaid him for services. gave me a greatly overpay price and did not mention the $100 deposit to reserve move. Idiot managers run this pathetic company m. Keep away. Is a disgrace to YELP to even list these morons.
Business response:
Thank you for contacting us, Joe. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. Th... read more
Charging by the hour. Continue to increase the expense. Showed up claiming truck was too small and would need a second day. More money! 2nd day was 3 days later - didn't show claiming no driver. Wanted another deposit and more money. We fired them this morning and another company will finish our move.
Business response:
Thank you for contacting us, Larry. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. ... read more
Scam!! Avoid at all costs. I wouldn't recommend them to anyone. Destroyed 3 major of my items and only gave me $400. Well over $2500 worth of Damages they caused.
Business response:
Thank you for your patience throughout the claims process James. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore ... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 6,226 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.