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Animal Emergency and Specialty Hospital of Grand Rapids

4.9
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About this business

Veterinary Clinics & HospitalsVeterinarians 

Location details

3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States

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4.93,307 reviews
5
2,380
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199
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Mindy Drewyor's profile image
Mindy Drewyor 
recommend  Recommended
a year ago

Very quick service and response, helped guild me through the phone some things before I came in. Very helpful and affordable. saved my dogs life :) 🥰 

Business response:

Thank you for your amazing review, Mindy! We love what we do and are glad to be here for you and your pet! 

Becky's profile image
Becky 
on Birdeye

a year ago

The staff at AEH are absolutely amazing! Our dog, Lola was hit by a car and the staff instantly took the best care of her and truly saved her life. We can’t thank them enough. They’re the absolute best! 🤍 

Business response:

Thank you for sharing your positive experience, Becky!  

Kris VanEssen's profile image
Kris VanEssen 
recommend  Recommended
a year ago

We had to put our dog down today. They made it so nice and easy. They were soo nice there! Thank you! 

Business response:

Thank you, Kris. We are so sorry for your loss. You will be in our hearts during this difficult time.  

Phil Gensterblum's profile image
Phil Gensterblum 
recommend  Recommended
a year ago

We’ve used them 2 or 3 times and each time they were awesome. Our OEB was in yesterday not feeling well and I was concerned how she’d do being around new people and all of the sudden I get a pic from staff and a little message saying how cuddly she is and that they all are loving her. It’s nice to know they are more than just a pt there and the fact they receive top notch care is just that much better. Thank you for always being there for Axel and Tessa. 

Business response:

Thank you for sharing your positive experience, Phil. Your sweet girl Tessa was adorable and so brave. We are so happy she is feeling better. Take care and give her our love.  

Amethyst Rose Trader's profile image
Amethyst Rose Trader 
recommend  Recommended
a year ago

I called them to see if they were able to see my dog Bowen and the answered immediately the wait time was less than 10 minutes bowen had the mishap of his canine tooth going through his lip and they called me every step of the way and worked with me to find a way to make the payment to get my dog the help he needed at the time. They were so helpful and caring they knew that accidents happen all the time even when they aren’t expected. And talked me through every step till he was ready to come home. Thank you guys so much 

Business response:

Thanks for the review and kind words, Amethyst! Bowen was a perfect gentleman during a very scary time. We are so happy we could help him.  

Brent S.'s profile image
Brent S. 
on Birdeye

a year ago

Our cat Stormy was having breathing problems late on Saturday night. The only place open for emergencies after hours was this place, a good hour away. With no other choice, we brought her in. We were seen immediately. Greeted with patience and compassion, they quickly informed us that she should stay for testing. They told us that we could wait out the process comfortably at home, which could take awhile, as they were incredibly busy. We were updated regularly, and were given costs of treatments or tests as they became... read more

Business response:

Brent, we appreciate your kind feedback regarding our approach and communication. Our team truly works so hard to provide the best medical care in a time of need. We adore Stormy, and we are happy she is feeling better. Thanks again for taking the time to touch our team positively during these unprecedented times! Take care and give Stormy our love.  

Grace Anne Kimmel's profile image
Grace Anne Kimmel 
recommend  Recommended
a year ago

Absolutely recommend them for any type of emergency. I was out of town from my normal vet when my little dog was involved in an accident over the weekend. They got us in immediately and kept him for a day and took the upmost care of him. Communication was amazing and I got updates through out his time there. The staff and doctors here saved his life. And I will forever be grateful for what they did for us and our little dog. Thank you from the bottom of our hearts 💜 

Business response:

Thank you for the kind words, Grace. It is so scary to have an emergency due to an accident. Take care and give Kratos our love!  

AMY S.'s profile image
AMY S. 
on Birdeye

a year ago

We had to take our Chihuahua mix,Peanut Butter, in for swallowing my husband's mouth guard. We can not thank staff enough for all the help and compassion they gave to my husband and I. They did everything to get our little Peanut Butter to eat and after two days they finally did and we brought him home that night. We would like to thank the vets,vet techs,med techs who answered the phone and went back and checked on Peanut Butter each and every time we called. The young lady who gave us discharge instructions was greatly app... read more

Business response:

Amy, thank you for taking the time to write such a kind review. I am so pleased that we delivered for you and Peanut Butter during a time of need. I have an exceptional team and am thankful daily for the effort and compassionate care to treat our furry friends as family members. Thank you again for taking the time to touch our team positively during these unprecedented times!  

Tom S.'s profile image
Tom S. 
on Birdeye

a year ago

Great care, Dr. Lindy was great, being old check in was confusing. We felt Malia was in good care, loved how Malia being blind was so attended, to her. Sad news red blood cell sickness, treated with steroids, her liver went into failure, vet recommended she be put down, sad news. Vet recommended a pet hospice. Heaven at Home Pet Hospice Turned from sad to horror, as Malia screamed in pain, first supposedly calming step. Our daughter here, with Mia ,Malias sister, we were all upset crying, Mia was upset crying, barking t... read more

Business response:

Thank you, Tom. Malia was a true Angel and so brave throughout her illness. We will pass your message on to Dr. Lyndi. Please know you are in our thoughts during this difficult time.  

Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids

How is Animal Emergency and Specialty Hospital of Grand Rapids rated?

Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,307 reviews. 

When is Animal Emergency and Specialty Hospital of Grand Rapids open?

Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.