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Animal Emergency and Specialty Hospital of Grand Rapids

4.9
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About this business

Veterinary Clinics & HospitalsVeterinarians 

Location details

3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States

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4.93,334 reviews
5
2,404
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200
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Ruth S.'s profile image
Ruth S. 
on Birdeye

11 months ago

Although the end result was not what I had hoped, the care and compassion of the entire staff that I dealt with from the moment I arrived was astounding. They went above and beyond any care I had ever seen with any of my pets 

Business response:

Ruth, thank you for your kind words. We know all too well how difficult it is to say goodbye to a beloved pet. We are so glad that we were able to provide comfort and peace during this tough process. Please don’t hesitate to give us a call should you need anything. 

Lisa D.'s profile image
Lisa D. 
on Birdeye

a year ago

My dog Ponyo suffered a cut to his leg. He is a very nervous dog but the whole staff treated him so sweetly. By the end he made some new friends and the quality of the work was superb!! Thank you to all the staff for making us all feel better! 

Business response:

Lisa, thank you for the kind review. I am so pleased that we delivered for you and Ponyo during a time of need. I have such an exceptional team and am thankful daily for the effort and compassionate care to treat our furry friends as family members. Thank you again for taking the time to touch our team positively during these unprecedented times! Ponyo was such a good boy and we hope he is feeling better. Please take care!  

Angie R.'s profile image
Angie R. 
on Birdeye

a year ago

We sadly had to utilize your end of life services. As traumatizing as that was, your staff could not have helped us through it better! Everyone who helped us was very considerate of what we and our precious Pearl were going through. I cannot express how grateful I am for your staff and emergency services! Thank you, from our whole family 🐾🌈🌁 

Business response:

We are incredibly sorry for your loss of Pearl, Angie. We know how hard it is to say goodbye to a beloved family member, and we know Pearl was loved dearly. We appreciate you taking the time to share your experience. Please know you and your family are in our thoughts during this difficult time.  

Alexandra U.'s profile image
Alexandra U. 
on Birdeye

a year ago

My rabbit was extremely sick and animal emergency hospital took him in immediately. They were so kind and very communicative on his condition. While I will say it was expensive, it was 100% worth it for the care my rabbit received. 

Business response:

Thank you for your review and kind words, Alexandra. Jamal was such a sweet bunny, and we hope he is feeling better. Please take care and give him our love.  

russell s.'s profile image
russell s. 
on Birdeye

a year ago

had 2 put my Chester down...everybody was amazing...love u guys... 

Business response:

Thank you for the kind review, Russell. It is never easy saying goodbye to a special friend, and we know Chester was dearly loved and will be deeply missed. Please know you are in our thoughts during this difficult time.  

Becky's profile image
Becky 
on Birdeye

a year ago

The staff at AEH are absolutely amazing! Our dog, Lola was hit by a car and the staff instantly took the best care of her and truly saved her life. We can’t thank them enough. They’re the absolute best! 🤍 

Business response:

Thank you for sharing your positive experience, Becky!  

Brent S.'s profile image
Brent S. 
on Birdeye

a year ago

Our cat Stormy was having breathing problems late on Saturday night. The only place open for emergencies after hours was this place, a good hour away. With no other choice, we brought her in. We were seen immediately. Greeted with patience and compassion, they quickly informed us that she should stay for testing. They told us that we could wait out the process comfortably at home, which could take awhile, as they were incredibly busy. We were updated regularly, and were given costs of treatments or tests as they became... read more

Business response:

Brent, we appreciate your kind feedback regarding our approach and communication. Our team truly works so hard to provide the best medical care in a time of need. We adore Stormy, and we are happy she is feeling better. Thanks again for taking the time to touch our team positively during these unprecedented times! Take care and give Stormy our love.  

AMY S.'s profile image
AMY S. 
on Birdeye

a year ago

We had to take our Chihuahua mix,Peanut Butter, in for swallowing my husband's mouth guard. We can not thank staff enough for all the help and compassion they gave to my husband and I. They did everything to get our little Peanut Butter to eat and after two days they finally did and we brought him home that night. We would like to thank the vets,vet techs,med techs who answered the phone and went back and checked on Peanut Butter each and every time we called. The young lady who gave us discharge instructions was greatly app... read more

Business response:

Amy, thank you for taking the time to write such a kind review. I am so pleased that we delivered for you and Peanut Butter during a time of need. I have an exceptional team and am thankful daily for the effort and compassionate care to treat our furry friends as family members. Thank you again for taking the time to touch our team positively during these unprecedented times!  

Tom S.'s profile image
Tom S. 
on Birdeye

a year ago

Great care, Dr. Lindy was great, being old check in was confusing. We felt Malia was in good care, loved how Malia being blind was so attended, to her. Sad news red blood cell sickness, treated with steroids, her liver went into failure, vet recommended she be put down, sad news. Vet recommended a pet hospice. Heaven at Home Pet Hospice Turned from sad to horror, as Malia screamed in pain, first supposedly calming step. Our daughter here, with Mia ,Malias sister, we were all upset crying, Mia was upset crying, barking t... read more

Business response:

Thank you, Tom. Malia was a true Angel and so brave throughout her illness. We will pass your message on to Dr. Lyndi. Please know you are in our thoughts during this difficult time.  

Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids

How is Animal Emergency and Specialty Hospital of Grand Rapids rated?

Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,334 reviews. 

When is Animal Emergency and Specialty Hospital of Grand Rapids open?

Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.