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Animal Emergency and Specialty Hospital of Grand Rapids

4.9

About this business

Veterinary Clinics & HospitalsVeterinarians 

Location details

3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States

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4.93,493 reviews
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Alycia O.'s profile image
Alycia O. 
on Birdeye

2 years ago

The staff at AEH went above and beyond to treat my dog that overdosed on ibuprofen. Their compassion and genuine care blew me away. I experienced the same warm experience from them even when I had to have my 15 year old heeler put down unexpectedly on NYE of 2019. If angels walked on earth, they all work at AEH. 

Business response:

Alycia, thank you for taking the time to write such a kind review. I am so pleased to know that we delivered for you and Henrik during a time of need. We have such a special team and are thankful every day for the effort and compassionate care to treat our furry friends as family members. Thank you again for taking the time to touch our team positively during these unprecedented times! 

Michell's profile image
Michell 
on Birdeye

2 years ago

My rabbit needed to be seen for an infection/ocular discharge. Dr. Michelle Magolan patched him up in just a few hours and was knowledgeable about what antibiotics rabbits can and can't have. They even let me bring my bonded pair so my sick rabbit didn't have to be alone while waiting. The staff was very friendly as well. I would definitely recommend their hospital in case of emergency. 

Business response:

Thank you for sharing, Michell! Dr. Magolan is a wonderful human and doctor, we are so lucky to have her on the team. We will make sure to share your thanks with her. Take care! 

Lynn A.'s profile image
Lynn A. 
on Birdeye

2 years ago

Every time we have come here, they have given excellent service and advice. So lucky to have them in Grand Rapids. 

Business response:

Thank you, Lynn! We are very grateful to be able to serve you and our community!  

Sarah M.'s profile image
Sarah M. 
on Birdeye

2 years ago

I cannot express how grateful I am for this staff! The Aminal Emergency Hospital on Plainfield in Grand Rapids went above and beyond! From texting me updates about how my pup was doing, to truly taking the time to discuss what was going on and how we could solve it... I am so grateful. Dr. Bink helped me out today and was by far the best vet I have had in the two years I have been a dog owner! No one likes having to rush your furry friend to the hospital, but with Dr. Bink, I can confidently say I felt she was in nothing but... read more

Business response:

Thank you so much, Sarah! We feel very lucky to have the staff that we do! We are so happy we were able to provide you with a positive experience during a very stressful time. Please take care and tell Penny we love her!  

Macey P.'s profile image
Macey P. 
on Birdeye

2 years ago

Seriously, such a good experience (minus the reason we were there, obviously). Not a firm diagnosis, have to see a specialist. BUT THE CUSTOMER SERVICE SKILLS, and as panicked as I was, they were always very calm and comforting. Sent picture updates letting us know he was okay and how sweet he was. Documents after discharge were very thorough, as well as the vets, and still mentioned how good of a boy he was. :) Just made us feel like they truly care! I wish they were available for just standard appointments as we would def... read more

Business response:

Thank you, Macey! We work so hard to make sure our clients have this kind of experience, and it always feels good to know we are meeting peoples' needs. We appreciate you taking the time to share. We will let the team know they were helpful to you. :) 

Cheyenne B.'s profile image
Cheyenne B. 
on Birdeye

3 years ago

Brought my infant red eared slider here thinking he had a possible respiratory infection. The staff and doctors were absolutely wonderful. They made sure my little angel was safe and well cared for a took the time to contact other doctors to make sure that my turtle got the correct diagnosis and then took the time to explain everything to me. I was blown away with the compassion and care! If you ever have a pet emergency this is the place to go for sure! :)  

Reilly B.'s profile image
Reilly B. 
on Birdeye

4 years ago

I am a student from the east side and never once did it cross my mind to establish a vet on the west side. My poor cat was in distress and needed medical attention. I did not hesitate coming here as they had high reviews and were within good distance. The staff was so welcoming and caring, they were on it and immediately noticed my cat needed oxygen. The doctor was very professional and transparent that in order to best care for my cat, they needed to observe her overnight. I was confident in leaving my cat here to stay as... read more

Business response:

Reilly, we appreciate you sharing your positive experience with us as it was our pleasure to look after Boo overnight. You're very welcome for everything, and if there's anything else we do to be of assistance, please let us know. 

Christy D.'s profile image
Christy D. 
on Birdeye

5 years ago

Or dog, Abby, recently had muscle tremors and high temp from something she ate. Their quick response and attention saved her life. I am forever grateful for the loving staff who took care of her!!  

Business response:

Thank you for your kind words, and we are so happy to hear that Abby is doing great! 

Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids

How is Animal Emergency and Specialty Hospital of Grand Rapids rated?

Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,493 reviews. 

When is Animal Emergency and Specialty Hospital of Grand Rapids open?

Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.