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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedMy 3 month old Flemish Giant rabbit Ricky needed sutures for a serious laceration of his eyelid and under his arm. I was very grateful that they were able to treat him and with how patient and helpful they were with my questions and finding payment solutions. It’s a relief to see that Ricky is relaxed and healthy after his treatment. Not many veterinarians are able or willing to treat rabbits due to how delicate they are.
Business response:
Thank you for the update and review! We hope Ricky is feeling much better.
I have called AEH many times with emergent questions. Today, it was because Leilani moved her foot just as I was cutting her nail, and she began to bleed. She does not like her nails to be touched, and would not let me stop the bleeding. I called AEH and the AEH staff instructed me on what to do and when the situation would warrant a trip to the ED. Leilani’s bleeding did not stop and we made our way to the hospital after checking in beforehand. The veterinary technician took Leilani back and came out with her five minut... read more
Business response:
Taegan, Thank you for taking the time to share your wonderful experience at Animal Emergency Hospital. We are thrilled to hear that our team was able to provide prompt and helpful instructions during your emergent situation with Leilani's nail. It brings us great joy to know that Leilani received excellent care from our veterinary technician. Our team is committed to going above and beyond for our patients and their owners, and we appreciate your kind words. It is so thoughtful of you to consider others and we do have an ... read more
Great experience. Doctors were very attentive and responsive. Loved the text communication. Staff was compassionate and caring.
Business response:
Kristi, thank you for your kind review of our Animal Emergency Hospital. We are delighted to hear that you had a great experience and that our doctors provided attentive and responsive care for your furry friend. We appreciate your feedback regarding our text communication as well. Our team strives to ensure that our patients receive the highest level of care and that our clients feel supported during stressful times. Thank you for choosing our Animal Emergency Hospital and for taking the time to share your positive experie... read more
if you are having a pet emergency this is definitely the the place to go. First time for us. Martini was taken care of very well. We won't ever be going back VCA. DR. Osborne was fantastic. She loved my cat, Martini and took very good care of him. They staff treated us very well and took care of Martini. Thank you so much.
Business response:
Amber, Thank you so much for taking the time to share your positive experience at Animal Emergency Hospital. We are delighted to hear that Dr. Osborne provided excellent care to Martini and that our staff treated you and your beloved pet with kindness and respect. Take care and thank you again for choosing Animal Emergency Hospital! Animal Emergency Hospital Response Team
Peep has been here twice now and both times the staff are so friendly and compassionate. They updated me whenever I asked and kept me in the loop on everything. I will forever recommend them to take care of your babies. Peep says thank you to all the amazing staff and doctors!
Business response:
Dawn, Thank you so much for taking the time to leave us such a kind review. We're thrilled to hear that both visits to our Animal Emergency Hospital were positive experiences for you and Peep. We're truly honored to have your recommendation and we look forward to continuing to provide exceptional care for Peep and all our other patients. Please give Peep a gentle pat on the head from all the amazing staff and doctors here. If you ever need assistance in the future, please don't hesitate to reach out to us at (616) 361-991... read more
One of the hardest days of our lives and we felt very comfortable. All the staff was very caring and professional. Communication was great.
Business response:
Kelly, Thank you so much for taking the time to leave us a review. We are truly sorry to hear that you had to experience such a difficult day, but we are grateful that you felt comfortable and supported during your visit to Animal Emergency Hospital. Our staff strives to provide compassionate and professional care to every patient and their human family members.
The staff was very kind and communicated well during the entire visit including the initial phone call. The only suggestion I would make would be to allow the accompanying human to be in the room during the examination. My dog has been very hesitant to allow anyone (including me) to touch his belly so I don't think that the abdominal exam was as accurate as it could be. However, Dr. Hudson explained her diagnostic process in easy to understand the problems that she found. Overall a good experience and it was wonderful to... read more
Business response:
Barbara, Thank you for taking the time to share your feedback about your recent visit to Animal Emergency Hospital. We appreciate your kind words regarding our staff's communication and their kindness throughout your visit, including the initial phone call. Your feedback is valuable to us, and with the new build next door we will have the space and ability to make the wishes of staying with your pet more of an option. We are glad that Dr. Hudson was able to explain her diagnostic process to you in a way that made it eas... read more
My fiancé and I brought in our Guinea pig Pumba to be seen for an infection on a mass he developed in the past year. We Friday after work the mass was bleeding and oozing, and with the weekend coming up, we didn’t want to wait until Monday to have him seen. So, we made the 50 minute drive to GR to have him seen. The staff was kind, courteous, and professional. Wait times were shorter than expected, and they provided us with a lot of useful information and suggestions. We ultimately had to make the decision to euthanize him a... read more
Business response:
Jimmy, Thank you so much for taking the time to share your experience at Animal Emergency Hospital. We are truly sorry for the difficult situation you and your fiancé went through with your beloved Guinea pig Pumba. We understand how important it is to have access to emergency care for our furry friends, especially when facing a weekend situation like yours. Our staff is dedicated to providing prompt and professional care, and we are glad to hear that they were able to assist you efficiently. We also appreciate your kind ... read more
We brought our dog to AEH because he couldn’t keep anything down. The staff was wonderful. The veterinarian discussed the process with us, what they believed was wrong with him, etc. They kept us informed of how he was doing before and after his surgery, including pictures. We will definitely return if we have a pet that has an emergency. Thank you!!!
Business response:
Thank you for the positive review Mary!
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,706 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.