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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
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RecommendedWe had good timing so we got in right away. Staff were kind and caring. I appreciated the Provider offering options as far as testing since our dog was stable. Waiting area is spacious and comfortable and you are given the option to leave and come back if you prefer. I am used to being with my dog during her exam so it was a little strange to be out in the waiting room. It seems like I could be a good source of information since my pet can’t talk. Humans are allowed to have someone with them in the ER. Just a thought…
Business response:
We appreciate your feedback, Carole. We understand your concerns about being with your pet during the exam and will try to make this more accessible in the future. Thank you for choosing Animal Emergency and Specialty Hospital of Grand Rapids.
Wednesday we came home to our ferret, Carbon, not moving and unresponsive, in a shock like state and shaking and couldn’t move. After calling prices for over an hour we finally got hold of this place. After the 1.5 hour drive, we were brought in for our Carbon to be taken back immediately. After a little over a day and a half, it was finally time to say goodbye to our baby. The heartbreak is so hard but I know he was in hands of people who tried to save him. They have a text number you can text with to check in, which is rel... read more
Business response:
We are deeply sorry for your loss and appreciate you sharing your experience. Our team strives to provide the best care possible for all our patients, and we are grateful for your kind words during this difficult time.
Thank you for taking such great care of my bunny, Bean! She has made a quick recovery and we're so grateful you were able to help us!
Business response:
We're thrilled to hear that Bean has made a quick recovery! It was our pleasure to help and provide the care she needed. Thank you for choosing Animal Emergency and Specialty Hospital of Grand Rapids.
Absolutely wonderful experience. Christmas Day I had an emergency with my shih tzu. They got him in right away, took care of surgery, provided all the meds we needed. The staff was phenomenal and they were able to save his eyesight. Everyone was more than helpful and comforting and accommodating to me during the stressful wait.
Business response:
Thank you for sharing your positive experience with us, Sarah! We're glad we could provide immediate care for your shih tzu on Christmas Day and save his eyesight. Our dedicated staff is always here to help and provide comfort during stressful times. If you ever need our services again, please don't hesitate to reach out at (616) 361-9911.
Extremely clean and efficient practice. Very caring staff. Very knowledgeable vet on duty when we came in. We live in Kalamazoo and will probably just make the drive up from now on. So much happier with the service given.
Business response:
Thank you for taking the time to share your experience, Jessica Ellen. We appreciate your kind words!
I had a very sick little cat that they took very good care of overnight. They sent sweet followup pics. Great staff and facility.THANK YOU❣️
Business response:
Thank you for the recommendation, Kathy!
My little dog went in at 3am for symptoms of sand impaction which she indeed had. At every level of our experience at the hospital, the staff was absolutely amazing. Professional, kind, patient, and very supportive! They were organized, busy with patients, and treated us so well! My only question is how did they do it?! I am incredibly thankful they are in my community.
Business response:
Hi Julia, thank you for your kind review. We’re glad that we were able to provide care when your pet needed it. Thank you for your visit and we hope that both you and your pet take care!
Everyone was so friendly and caring. My cat received excellent care. I appreciated the text communication so I understood every step of the process. My little buddy was well taken care of and was treated quickly and efficiently. I love that they run like a people ER, seeing your non-emergent pets until they can be seen between emergent patients. Being able to drop your pet off for them to keep on site is so much better than having to wait on site. It gives you the freedom to run other errands or return home until your pet's ... read more
Business response:
Hannah, thank you for entrusting your pet to our care. We understand how difficult emergencies can be and are so glad to have been able to provide the necessary care and comfort to your furry family. We hope that we can continue to provide the same exceptional care to all pets that come through our doors!
When our vet office is closed and does not do after hour emergencies, I had no idea where to go. Thank God I was given the number for AEH. Our 3 year old dog, Archie was stressing out with an infection causing him a lot of pain. It was worth the 75 mile drive one way to find someone to calm him down and find the issue causing his pain. We dropped him off at 11pm, got a call around 3am with the suggested treatment plan and a call close to 6am that we could come pick him up. It was such a relief to see him so improved in ... read more
Business response:
Jan we appreciate the review! Our staff care about every pet that walks through our doors and the sentiment is an encouragement.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,706 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.