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Animal Emergency and Specialty Hospital of Grand Rapids
- Emergency Pet Hospital
- Grand Rapids, MI
About this business
Veterinary Clinics & HospitalsVeterinarians
Location details
3260 Plainfield Ave NE, Grand Rapids, MI, 49525, United States
Get directions
RecommendedPeep has been here twice now and both times the staff are so friendly and compassionate. They updated me whenever I asked and kept me in the loop on everything. I will forever recommend them to take care of your babies. Peep says thank you to all the amazing staff and doctors!
Business response:
Dawn, Thank you so much for taking the time to leave us such a kind review. We're thrilled to hear that both visits to our Animal Emergency Hospital were positive experiences for you and Peep. We're truly honored to have your recommendation and we look forward to continuing to provide exceptional care for Peep and all our other patients. Please give Peep a gentle pat on the head from all the amazing staff and doctors here. If you ever need assistance in the future, please don't hesitate to reach out to us at (616) 361-991... read more
One of the hardest days of our lives and we felt very comfortable. All the staff was very caring and professional. Communication was great.
Business response:
Kelly, Thank you so much for taking the time to leave us a review. We are truly sorry to hear that you had to experience such a difficult day, but we are grateful that you felt comfortable and supported during your visit to Animal Emergency Hospital. Our staff strives to provide compassionate and professional care to every patient and their human family members.
The staff was very kind and communicated well during the entire visit including the initial phone call. The only suggestion I would make would be to allow the accompanying human to be in the room during the examination. My dog has been very hesitant to allow anyone (including me) to touch his belly so I don't think that the abdominal exam was as accurate as it could be. However, Dr. Hudson explained her diagnostic process in easy to understand the problems that she found. Overall a good experience and it was wonderful to... read more
Business response:
Barbara, Thank you for taking the time to share your feedback about your recent visit to Animal Emergency Hospital. We appreciate your kind words regarding our staff's communication and their kindness throughout your visit, including the initial phone call. Your feedback is valuable to us, and with the new build next door we will have the space and ability to make the wishes of staying with your pet more of an option. We are glad that Dr. Hudson was able to explain her diagnostic process to you in a way that made it eas... read more
My fiancé and I brought in our Guinea pig Pumba to be seen for an infection on a mass he developed in the past year. We Friday after work the mass was bleeding and oozing, and with the weekend coming up, we didn’t want to wait until Monday to have him seen. So, we made the 50 minute drive to GR to have him seen. The staff was kind, courteous, and professional. Wait times were shorter than expected, and they provided us with a lot of useful information and suggestions. We ultimately had to make the decision to euthanize him a... read more
Business response:
Jimmy, Thank you so much for taking the time to share your experience at Animal Emergency Hospital. We are truly sorry for the difficult situation you and your fiancé went through with your beloved Guinea pig Pumba. We understand how important it is to have access to emergency care for our furry friends, especially when facing a weekend situation like yours. Our staff is dedicated to providing prompt and professional care, and we are glad to hear that they were able to assist you efficiently. We also appreciate your kind ... read more
We brought our dog to AEH because he couldn’t keep anything down. The staff was wonderful. The veterinarian discussed the process with us, what they believed was wrong with him, etc. They kept us informed of how he was doing before and after his surgery, including pictures. We will definitely return if we have a pet that has an emergency. Thank you!!!
Business response:
Thank you for the positive review Mary!
So kind and considerate with the animals. Much cheaper than I thought it was going to be too!
Business response:
Thank you for the review! Kobe was such a good boy and we hope he is feeling better.
The Byron Center staff was INCREDIBLE and you could tell they cared about my kitten Frank. Online registration and queue made the process so much easier, especially for someone coming from Muskegon!
Business response:
Alysia, Thank you for taking the time to share your wonderful experience at our Animal Emergency Hospital in Byron Center. We are thrilled to hear that our staff provided incredible care for your kitten Frank and that you felt their genuine concern. We understand that coming from Muskegon can be quite a journey, and we're glad our online registration and queue system made the process easier for you. Our goal is to provide efficient and streamlined services, ensuring that both you and your furry companion receive the attent... read more
Was very happy at the response of urgency when we arrived with Buddy. The staff are all very polite and caring about both the pet and owner. Gave constant updates of what was going on and happening with our pet. 100% satisfied with the care we received while our pet was there. Would highly recommend this place to anyone who needs emergency care! Thank you to everyone who took care of Buddy! 🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾🐾
Business response:
Jan, Thank you so much for taking the time to leave such a kind review about your experience at Animal Emergency Hospital. We're thrilled to hear that you were happy with the urgency and care provided to Buddy.
We brought in our budgie, they took time to explain what happened. Gave us time to say goodbye. Had to use extra money to have him put asleep. I think they shouldn't charge to put a animal asleep with the family already grieving the loss.
Business response:
Korie, thank you for choosing Animal Emergency Hospital for your budgie's care. We are sorry to hear about your loss and want to express our condolences. We appreciate your feedback regarding the cost of euthanasia and will take it into consideration. If you have any further concerns, please do not hesitate to reach out to us at (616) 361-9911. Thank you again for choosing our hospital.
Frequently asked questions about Animal Emergency and Specialty Hospital of Grand Rapids
How is Animal Emergency and Specialty Hospital of Grand Rapids rated?
Animal Emergency and Specialty Hospital of Grand Rapids has a 4.9 star rating with 3,552 reviews.
When is Animal Emergency and Specialty Hospital of Grand Rapids open?
Animal Emergency and Specialty Hospital of Grand Rapids is open now. It is open 24/7.