This profile has been claimed by the business owner or representative.
10010 Reisterstown Rd suite 60, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I was in horrible pain from a wisdom tooth. My experience with Aspen Dental in Owings Mills was very good. I have an extreme fear of the dentist, however everyone in this office was kind, polite and professional. I was treated with compassion and respect and all the staff I interacted with tried their very best to calm and comfort me. Dr. Milton-Harris really went the extra mile to understand my feelings and assured me she was there to help. I can truly say that she turned a very upsetting and painful day into one of appreci... read more
Every person I encountered, from the reception person, to the tech, to the doc, was helpful, pleasant, and competent.
Problem solved. I no longer wish this negative report to be reviewed or seen by anyone. I apologize for any of my actions any inconvenience I've caused this office. They have work to resolve my problem and I have never been the most patient person in waiting. Not one of my virtues. I'm sorry and do hope that the last review did not have a negative effect on this business.
Business response:
I’m really sorry to hear that, Charlene. The Patient Satisfaction Team would appreciate the opportunity to speak with you in order to learn more about your experience and address this concern directly: 1-866-767-0890. – Mitch, ADMI
Yes, I made a complaint, However, their Resolution Dept was AMAZING! I called 1-866-767-0890. and spoke to the rep who immediately went into action to resolve the issue. 2 weeks later I was refunded the funds that were overcharged for insurance. I wasn't going to continue to use this office, but because of the wonderful customer service from this team, I made another appointment. As I said this complaint was not against the dentist..it was an insurance issue that had "gone bad". I will give it another try. Thank you for all... read more
Business response:
This is wonderful to hear, Darlene. I'm glad the team was able to help out! Thank you for sharing and keep on smiling. - Mitch, ADMI
This was my first experience with Aspen Dental and I cannot find any reason not to give a 5 star rating. Everyone was very professional, the facility was clean, equipment is up to date. A wonderful experience overall.
Business response:
Glad you had a good experience, Joe! Thank you for sharing! -- Kelsey, ADMI
Aspen Dental is new to Owings Mills but not new to me. I chose Aspen Dental 5 years ago when I lived in Florida because they are a national chain and FL was not my forever home. When I did move back, I had to drive to PA to find the nearest Aspen and they are worth the effort. The patients are treated with dignity and their skills are top notch. So it was no accident I made a appointment with them in their new offices in MD. Again I was treated to the same fine profes-sionalism and I came back for implants. Dr. Williams an... read more
Business response:
We’re happy to know you had a great experience, Patricia. Thank you for sharing! I will be sure to pass it along Tammy ADMI
This place was great. Staff was very friendly and I was seen pretty quickly. They explained everything and very relaxing. Location is great and I really have no complaints. I would definitely recommend this place.
I really like the office in general. I absolutely love the Hygienist that cleans my teeth and Dr Williams and Dr Webb are awesome BUT I do feel like they are pricey and push for work to be done that might not necessarily need to be done. I just needed to learn how to say no to certain "recommendations" but I definitely agreed with others.
Aspen Dental is a wonderful place to visit. I arrived several minutes prior to my appointed time, completed the necessary paper work, and David came to take me back for x-rays. He was thorough and knowledgeable as I engaged in conversation with him. This was an extensive process and when it was completed, I was taken back to a dental chair. I had a wonderful conversation with the assistant before Dr. Webb entered. He assessed my teeth while the young lady took notes. He commented to her about each tooth. Initially, I made an... read more
Business response:
Thank you for sharing, Vivian. It's great that the team helped you have a positive experience. Enjoy your future visits. - Emily, ADMI
Aspen Dental - Owings Mills, MD has a 3.7 star rating with 915 reviews.
Aspen Dental - Owings Mills, MD is closed now. It will open on Monday at 8:00 a.m.