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Aspen Dental - Woburn, MA

3.9

About this business

Location details

3 Elm Street, Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 1:00 p.m.
SatClosed
SunClosed
3.9747 reviews
Debra W.'s profile image
Debra W. 
rating
10 months ago

This is for the Leominster Mass. office. They advertise early/late appointments and weekend, emergencies by appointment. That is not the case. The earlies they open is 8:00 am and they close at 5:00pm, except Friday. They close @ 1:00 on Fridays and it takes an act of GOD to get a Saturday appointment and once you get it they call you to reschedule. You would think havbig "dry socket" after they pulled a tooth would warrant an emergency appointment, it didn't. I suffered for 8 days. Could barely open my mouth and was advised... read more

Business response:

Debra, we have passed your message along to the management team, so they can address your concerns. -The Customer Service Team 

Marie M.'s profile image
Marie M. 
rating
a year ago

I went into Aspen dental for an emergency and care for my dental procedures. I was seen by Dr. Cunningham, assistant Laurie, and hygienist Richard, and then went for a second opinion after an astronomical price for my treatment plan. At the second opinion the dentist broke down for me the excessive treatments they had tagged on most of which I did not need. Aspen also signed me up for a payment plan which they have yet to refund for me after calling credit care who confirmed this is Aspen dental holding my $200 refund up and... read more

Danielle S.'s profile image
Danielle S. 
rating
2 years ago

Wish I could leave zero stars. My dentist and assistant were very nice. But he did not perform a successful job on my Invisalign . He promised results and then blamed it on teeth shape why my gap didn't close. Went to a different doctor and they made my teeth beautiful. Staff didn't return calls regarding this issue, so I was left no choice but to find a more professional place. Wasted thousands of dollars here. Please save your money and go somewhere that actually gives results. Staff are a bunch of witches too at front des... read more

Business response:

I am very sorry to hear this, Danielle. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Woburn. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Alex J.'s profile image
Alex J. 
rating
3 years ago

Well, this is my second time of visiting Aspen Dental and I am convinced again that this is the worst network of clinics. First time i came to the one of the Aspen Dental office a year ago with a broken tooth and ask them to fix it. They did x-rays, cleaning, gave me a list of necessary work for $17,500. But did not fix my broken tooth and i fix it in another dental clinic for just a 5$ copay Year 2022. It was Saturday and i called to emergency dentist cause my primary dentist does not work on Sat and Sun but i have a to... read more

Jenny Y.'s profile image
Jenny Y. 
rating
4 years ago

I am writing this review because I think I have a moral obligations to let everybody know how badly Aspen dental is conducting their business. I was supposed to have crown work done. Office manager Renee Guerin said total cost would be $3500.00 after insurance pay and I am required to pay at least $2097.00 before crown work is done. I paid and a few days later before my first scaling appointment I canceled my crown work. Office worker Julie said I should come in for regular cleaning anyway. I went in for regular cleanin... read more

Clark J.'s profile image
Clark J. 
rating
4 years ago

Absolutely terrible, not only do they lie to you, when they don't like your opinion on the worst crowns ever made their response was we can give you a refund... mind you they forced me to pay for it before even seeing it, they had to send it back twice and still can't get it right. Pick another dentist because this company is TRASH and Dr Panakanti is an absolute jerk never again! 

Business response:

I'm sorry you didn't have a pleasant experience, Clark. I encourage you to connect with the Customer Service Team: 1-866-767-0890. - Mitch, ADMI 

Karyn L.'s profile image
Karyn L. 
rating
5 years ago

I was willing to give this place a try, but when I called to reschedule and told them I just wanted a cleaning and not a deep scaling, they told me it doesn't work like that. Well I guess they don't want my business. This is my mouth and if I don't feel comfortable having extensive work done, then they should have accommodated my needs and not tell me it can't be done. I was warned by someone that all they care about is making the money, well I guess this person was right. I will never recommend them to anyone. I'm going bac... read more

Business response:

Thank you for sharing this feedback Karyn. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Patient Satisfaction team at 1-866-767-0890. - Cindy, ADMI 

Will M.'s profile image
Will M. 
rating
5 years ago

First visit appointment for 1015 am got there at 10 to fill out paper work as they asked me to. 1015 came and went,1030 cane and went and not one person behind the front desk said a word to me. At. 1045 I went and asked if this is the norm to be so late, the desk person stayed it happens a lot. I asked why no one tells people waiting they are running. Late., she stated not her job and I left.. I called customer service tofu and was told the DM would call me back today and as 7pm today they made no call to me, Please eve... read more

Business response:

I'm really sorry to hear that, Will. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI 

Maureen W.'s profile image
Maureen W. 
rating
5 years ago

Dr. Cunningham should be ashamed to call herself a dentist. After seeing Dr. Cunningham I am in more pain than I was when I went in and unfortunately unable to afford to get help. I highly suggest that if you need dental work that you seek someone other than Aspen Dental. 

Business response:

Hi Maureen, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Dawn, ADMI 

Frequently asked questions about Aspen Dental - Woburn, MA

How is Aspen Dental - Woburn, MA rated?

Aspen Dental - Woburn, MA has a 3.9 star rating with 747 reviews. 

When is Aspen Dental - Woburn, MA open?

Aspen Dental - Woburn, MA is closed now. It will open at 8:00 a.m.