Aspen Dental - Woburn, MA

Tara W. 

on Yelp

5 years ago

When I 1st called before scheduling appointment I ask them if my insurance was in network with them (Ameritas) of course they told me yes. I even asked for a quote of the work I needed done they said they sent off the information to my insurance and told me the amount I would have to pay (printed off)... Imagine the horror on my face when I got billed over twice as much as expected and called my insurance company directly to be told they were never in network and their quote was bogus printed off their own computer.. Do not... read more

Sherry C. 

on Yelp

5 years ago

Saw so many ads on television about how happy Aspen is to work with any insurance, etc. We have a Medicare Dental Plan, and Aspen was one of the approved providers. Happy enough with the dentists and hygienist, but watch out for the billing!! BE WARNED, Medicare patients - they are not friendly to work with. In the first place, Aspen required that I pay the entire amount up front, and "when the insurance pays, if you have overpaid, we will refund you." Having worked with medical insurance billing for 17 years, I know th... read more

Elayne N. 

on Yelp

6 years ago

Just got my Tufts Dental card and wanted to go to a new dentist in the area to check out and fill what I thought was a cavity. I will try to list what I did and did not do and why this was one of the most frustrating dental experiences of my life. 1. I searched the approved Tufts Dental dentists and found Aspen Dental in No. Woburn on Elm Street. I had also seen ads on TV promoting Aspen. 2. What I did not do was check all the internet ratings - some of which were reasonable, some very low. 3. I called Aspen's number, made a... read more

Sabrina S. 

on Yelp

6 years ago

if you want to save your money, DONT GO TO ASPEN DENTAL. They did not respect my insurance plan and charged me more than what the insurance said I owed. I went into their office THREE TIMES to get them to get rid of their mistake and bill me the correct amount, but month after month the same bill arrived. I talked to the business manager and she told me she called her manager and dropped the charges, but this month I got another bill for the SAME AMOUNT. Not only did she lie to me, but she wasted my time I could've been spen... read more

Jacqueline A. 

on Yelp

6 years ago

This place is a joke. If you value your time and money - go somewhere else. Turned up yesterday for my appointment and was told they would have to reschedule. The earliest they could fit me in was in 9 months time! This is the 2nd time this has happened with them. Not only that - they charge me for things that the insurance covers then getting a refund out of them is close to impossible - and they don't pay you everything they owe you. I'm done. Time to find a professional dentist instead of these cowboys. 

Scott M. 

on Yelp

6 years ago

Came into the office to be sized and complete a bite registration for dentures. The Dentist saw and we discussed that I still had root tips/ broken teeth, however I was assured that I could wear my temporary dentures until all extractions were completed, so that this way I could get use to them. Within 48 hours of wearing my dentures I woke up with a swollen face and an absesss, I have since went to see another dentist whom placed me on a strict regimen of antibiotics, medicated mouth wash and Ibuprofen. The dentist stated t... read more

Slim B. 

on Yelp

6 years ago

If you don't have prefect teeth their'll tell you "you need extra deep cleaning" and it cost $248 so I went along it was the same cleaning I got at two other dentists the only different was the cost $100 more! All the good reviews are phony on here! I seen 3 different dentists in 6 months the first two were black young ladies very nice and professionals maybe a little short on experience but nice the 3rd one was also black a little older but very rude and a little racist she tried to humiliate me for not having great te... read more

Frank H. 

on Yelp

6 years ago

Every office is independently owned but they are a franchise. If an Aspen Dental office says you need major dental work - GET A SECOND OPINION. I was told I needed $7,000 worth of work on my gums due to implant issues. Another dentist said it was not necessary and prescribed a high level maintenance plan that cost nothing. Aspen also likes to add on things like fluoride to your cleaning (without asking). Most other offices will ask if you want it since it is usually not covered by insurance for adults. Remember when you are ... read more

Jill T. 

on Yelp

6 years ago

For one i was not told how much I would owe, I was under the impression by the office the xrays were free, treatment would cost which was an emergency & could not be done because they couldnt treat me for several months... it was an emergency I would have never gone if I would have known they couldnt treat me soon. I also would have never gotten a full mouth xray only one tooth was absessed or inflared or whatever thats what I needed pulled or a root canal on whichever they could get me into immediately for. I also had xrays... read more