Aspen Dental - Woburn, MA

Anna Y. 

on Yelp

7 years ago

Though the staff is friendly, surcharges appear out of no where every single time after 3 weeks of the visit. First it was $14....Then it was $38...and then $125! They fail to misinform their clients that the charges you pay up front at partial or that they insurance coverage is partial. Excuses! This is misleading and beyond wrong. I am done with aspen dental and their corporate bullshit. 

Doug G. 

on Yelp

7 years ago

will not stand by quotes. you will be charged extra. and they want you to use there finance company 

Derek B. 

on Yelp

7 years ago

You cannot sign up the same day for an initial appointment and a cleaning. There is a 60% chance you will have to come back for both, as I was told by their staff. "40% likelihood that you can have both the same day." This doesn't work for people with busy schedules. Save your time and go to another provider who will listen to your needs and take care of you. 

Luis J. 

on Yelp

7 years ago

I made an appointment with Aspen Dental about a month ago after giving them my insurance info they told me that I would still need to pay them 566.70 and that I could pay it as i go with each visit the first payment was 250 or so and they told me it would be to remove plaque from both sides of my mouth but that do to regulations they can only do one side at time so ok no problem lets do it so they do the first side and when their done they give me a blue tooth tooth brush and some kind of special mouth wash i was still a lit... read more

Ariel C. 

on Yelp

7 years ago

My daughter went for simple cleaning and they want to charge her $135.00 when she looked the invoice it was for a toothbrush. Also, they want to do some work on her mouth that she didn't ask or need it. 

Joanne S. 

on Yelp

7 years ago

Aspen dental is the typical corporate America profit center. You get a "call center" to get an appointment. No more personal appointment. They have to SEE you first to do an exam instead of getting a cleaning the same day. Can we say "sales opportunity"? I got sucked in & made an appt because it was close & the commercials look warm & fuzzy. NOT!!! I went in & waited OVER 30 minutes for my first appointment. I walked out & searched for a privately owned dentist to patronize. I found one..got an exam & cleaning the same day ... read more

Shant O. 

on Yelp

8 years ago

Aspen Dental Incorrectly billed me and my insurance company on the following dates 5-16-17, 9-18-17, 1-22-18,7-27-18. Each time I was billed for Perio Maintenance instead of a general cleaning, I have never needed nor received Perio Maintenance. I have been working to resolve this issue for months now with Apsen without avail. My insurance has denied coverage for this service due to the fact that i never had nor needed perio work. I have spoken to both the office and regional manager to try to resolve this in a timely manner... read more

Dee B. 

on Yelp

8 years ago

I refused to allow them to perform a Panoramic X-Ray, I did not have a problem with taking the regular X-rays for my routine cleaning that I scheduled with the clinic. I told them I was not having any issues just needed a cleaning. One of the doctor told me that she requires a panoramic X-ray, I said no I didn't want a panoramic, the doctor made an insulting comment: strange! And stormed out of the room. About 10 minutes later another person came into the room... introducing herself as the office manager and financial man... read more

Tom J. 

on Yelp

8 years ago

Crooked business. The dentist saw me for 5 minutes after making me wait for 45 min. Sent me to their billing person who tried to tell me I needed $2000 in services. I declined their offer made an appointment with a legitimate dentist who charged me $250 and spent a good amount of time discussing my dental health and options moving forward.