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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pulled my credit, got correspondence saying I was pre approved and then never heard anything back. The person I initially heard from was *****************************. But he never responded beyond the first correspondence. Would give 0 stars if I could.
I paid off my car loan over 3 years ago and never got the title from them. I am trying to sell the car and have been told that the title may be lost. Lost? How can you do business and not follow through with what you promise your customers? The customer service reps have been very kind at trying to help me find my title. I would give a better rating if this was solely based on the reps you have working there. How can a company that does car loans LOSE a title? Surely you keep ************** than that? Who do I need to contac... read more
Business response:
Thank you for the opportunity to review and address these concerns. A member of our escalations team and titles team has reached out by phone to reach a resolution. At this time, our titles department is working diligently to complete the title process and maintain contact with this customer until everything has been finalized. We welcome the opportunity to speak with the customer regarding any additional questions or concerns, by reaching our escalations line at **************.
I spent over a month going back and forth with *********** on getting my loan funded. I spent money, sent over personal information and was ultimately denied and application closed due to the structure of the business that I work for. I work from home and so does my management so there is no direct landline number to reach them. We don't work with the public but I sent check stubs, offered bank statements and provided a direct line to one of the multiple offices that are under the company I work for to speak with someone els... read more
Business response:
Hello ******* and thank you for your feedback. Our primary goal here at AUTOPAY is to provide the best customer experience possible while assisting with our customers' auto financing needs. As such, we are deeply saddened to know that we were unable to meet this goal for you at this ******************** have specific stipulations they require before they are willing to fully fund a loan. These stipulations will vary depending on the customer and their circumstance. Some lenders will require stipulations from certain custome... read more
This place is a crock and a joke.So now the running theme is, "oh, you bought the car during/just after covid. The prices of used cars were out of control but, now that Covid is over and the industry is starting to get it's "wheels" under it, your vastly over priced used car is no longer anywhere NEAR what you paid for it so we can only "help" you with what the car is valued at now." "To refinance what is a nightmare we will require a crap-load of money down, yada yada yada."You know what, don't send me anything every again ... read more
Business response:
<p>Hello ****, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. </p><p>Should you have any additional questions or concerns,please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:0... read more
DO NOT USE THEM! The entire process has been a mess. You will be asked the same questions over and over. They'll delay the process pending questions like "do you have a roof rack" which was already answered on the application and in conversation. Took several days to get the application finally ready to sign. I finally received in on a Friday, ran to get the title documents notarized, mailed immediately, received confirmation that Monday that everything was received and sent to the lender. That Friday, received emails and te... read more
Some of the worst customer service and outright lies. This joker aka loan specialist ********************* told me not to pay my car loan and then he proceeded to drag out the process for weeks until the approval was expired. Do not use this company ever.
If you are in ******* DO NOT APPLY, they do not FINANCE in **. No information on the website indicates this, your credit will get a hard inquiry and you'll get a denial from them.
The old bait and switch. The interest rate they offered in the junk mail was 7% lower than the one they came back with and 4% higher than my current loan and I got that loan when my credit was a lot worse than now! I am carrying about 10% debt on my credit cards and I owe what my car is worth and pay about $1000 a month (more than double my payment) to pay it down faster. Dealing with the company to even get that loan approval was such a pain in the ****. You'll get bombarded with texts from 4 different numbers, and multiple... read more
I NEVER AUTHORIZED THAT YOU VERIFY OR RUN MY CREDIT! NEVER EVEN SPOKE WITH YOU ALL BEFORE. REMOVE THAT FRAUDULENT AND UNAUTHORIZED INQUIRY OFF MY CREDIT.
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,933 reviews.
When is AUTOPAY open?
AUTOPAY is open now. It will close at 5:00 p.m.