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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Terrible company. Was all the way to the end of the loan and they just closed it out. The loan specialist never called. Had to call in myself several times. Then I get a random text that they cannot lower my rate. Glad I let them give me an inquiry, dont waste your time.
Business response:
Hello ******, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns by phone. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am... read more
Ran my credit without authorization simply because I requested to be contacted through another site about auto refinancing options. I didn't speak to this company about refinancing.
Business response:
Hello ****, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our management team has reached out to you to discuss your concerns by phone. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you!Please note that our hours of operation are 7:00am-7:0... read more
Got intial/preliminary offer that wasn't even in the same universe as the rediculous offer they tried to come through with. Save any credit inquiries and stay as far away from this mess as possible...unless you want to increase the amoout of payments and interest you actually pay.
Business response:
<p>Hello *****, thank you for your feedback. We strive to provide our customers with the best experience possible, and to provide full transparency regarding the Autopay process. We are disappointed to hear that you may not have received such an experience from us at this time. </p><p>A member of our management team has reached out to you to discuss your concerns by phone. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very h... read more
If I could give them zero stars, I would. I received a letter about refinancing my auto loan. The letter included a specific interest rate and monthly payment. After going through the process, they could not meet the terms of the letter. It was a classic bate and switch.
Business response:
Hello ******. Thank you for your feedback, we would like to speak with you regarding your experience.Please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
My wife received a letter in the mail-in regards to Lowering our auto loan rate. we called and gave them our social Security numbers and received a call back about 2 days later, saying. One more day and we'll get a call back. Well, that was 7 business days. I believe my credit has been stolen. Along with my wife, and I'm taking steps to file a complaint against them. We called every day and nobody will call us back. And we never can get ahold of a manager. They can't transfer us to menaj who is hailing our account. They only... read more
Business response:
Hello ******. Thank you for your feedback. We strive to provide our customers with the best experience possible and are disappointed to hear that you may not have received such an experience from us at this time. Our records indicate you have successfully connected with your loan specialist and continue to move forward with the approval received. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Plea... read more
This was a very uncomfortable experience. I communicated with ********************* via text, who was telling me that I had to call her. I submitted the application to review the rate options for a refi, so I already have a loan, and wanted to see my options. This appears to be a bait and switch scam, as one thing was advertised, but something else was being sold. Be advised that my credit rating was/is at 7800 On the website, the application showed the following status: Approved by lender Here is the exchange, with some edi... read more
Business response:
Hello Apollo. Thank you for your feedback, a member of our management team has reached out by phone to discuss your concerns. All pre-qualification estimates are based on limited information, we are a third-party broker who must submit your application to an in-network lender.Until your application is verified over the phone, we cannot submit it to a lender for final approval with loan specifics. This is for the privacy and security of all our customers,and standard procedure when working with our refinance process. If you... read more
I was recommended to them from credit karma to lower my low rate. I contacted them a month ago and filled out all necessary paperwork, they checked my credit a few times- and I have never heard back from them. They are unprofessional and its concerning when they have all your financial and personal information, acting so unprofessional. I called a few times and was told I would be contacted with in 2 business days. Its been over a month now.
Went through the entire process on line putting personal info in, uploading documents, after saying it was for a purchase specifically and not a re-finance. Got a text saying it looks good and to call. I called and was told - sorry we are not doing finance for new purchases, only re-finances. What a waste of time. The site says they do both but not true. I know its not a credit thing as I have excellent credit. Dont waste your time!
Business response:
Hello *****, thank you for your feedback. We are committed to delivering outstanding service for our customers and are disappointed to know that you have not experienced such at this time. We understand the importance of your concerns and assure you Autopay is committed to addressing them promptly. A member of our management team has reached out to discuss your experience by phone. We value your time and should you have any further questions, please give our escalations line a call at your convenience at ************** and... read more
The letter said they could lower rate, all they would do is extend the term.
Business response:
Hello ****, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST M... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,921 reviews.
When is AUTOPAY open?
AUTOPAY is closed now. It will open at 7:00 a.m.