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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Company was informed of restore (not salvage) title on car. They had me go through and get notarizations and do all the paperwork and then informed me that it couldn't be refinanced. It was extremely poor business. Manager on the phone kept interrupting me in the middle of sentences. I was not polite to him and he showed no respect to me.
Business response:
Hello ****** and thank you for your feedback.We are concerned to hear about your experience and would like to speak with you regarding it. Please give our escalations line a call at your convenience at ************** so that we can address these concerns.Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
Scammers. You get approved with a low interest rate and then you give all your personal info to them and s**** your credit over and at the end there soul purpose is to make money off you by restarting your loan with the same interest rate you already had instead of the approved interest rate. Don't trust ***************************. He tried to s**** me over with his fast talking sales pitch. Instead of working hard and earning the honest way he thinks he can sit around and milk people of their money like scum sucking you fo... read more
Business response:
Hello *******!AUTOPAY does perform a soft-credit pull in order to determine if we have a high likelihood of getting an approval from one of the lenders in our marketplace and what those rates and terms could be. The system provides rates when, based on the information provided, there was a pre-qualification (not necessarily an approval) for a rate that was better than the customers current loan. Then, prior to moving forward with submitting this application to a lender, the customer must complete the entire credit applicatio... read more
They pretend that you are approved, make you jump through hoops to steal your personal information, then your "lender" finds a reason to deny you STAY AWAY!!!!
Business response:
Hello **** and thank you for your feedback!Please understand that AUTOPAY is an auto loan broker. We work with a network of lenders to help our customers find the best rates and terms available in the market today. While we have working relationships with these lenders, they are still separate entities and they conduct their businesses accordingly. As a result, the lenders *** and do change their policies and/or approval guidelines periodically.Also, whenever a lender approves an offer, the offer is conditional according to ... read more
Was pre-approved for a reduction in my monthly payment from 212 to 179 a month. Went through the application process and the company told me I had been approved and had a representative reach out. When I spoke on the phone with the rep I was informed that in fact the loan I had been approved for had an interest rate that was 2% higher and a monthly payment that was 20$ a month poor. Extremely poor customer service, a total lack of transparency from the company throughout the application process. All I got from them was my ti... read more
Business response:
Hello ***** and thank you for your feedback! Our goal here at AUTOPAY is to assist as many customers as we can with getting the best rates and terms possible for their auto financing needs. To do this, AUTOPAY will perform a soft-credit pull in order to determine if we have a high likelihood of getting an approval from one of the lenders in our marketplace and what those rates and terms could be. The system provides rates when, based on the information provided, there was a pre-qualification (not necessarily an approval) for... read more
You've been warned! This is not good faith lending.This company will mail you a **** solicitation offering discounted auto payment loan refinance and after you complete their application process, they will check your credit and claim to pass the loan to their underwriter for approval. Voila! You're approved! My credit score is over 800, fyi.But there is no actual loan offer. Contact to complete the loan application must take place over the telephone where their sales rep will use Boiler Room high pressure tactics to confuse ... read more
Business response:
Hello ***** and thank you for your feedback!AUTOPAY serves to help you finance a new car, or refinance your current car, by offering you the most favorable rates and car loan terms possible. To do this, a customer must first complete an application. AUTOPAY will then perform a soft-credit pull in order to determine if we have a high likelihood of getting an approval from one of the lenders in our marketplace. The system provides rates when, based on the information provided, there was a pre-qualification (not necessarily an ... read more
They sent us a pre-qualified letter to refinance our auto loan at ****% but then they could only really offer ****% if they got or information from or credit report there should be no problem unless there was negative information but we do not have any. we would not have wasted our time or took the hit on our credit report but to save 2.4%
Business response:
Hello ****** and thank you for your feedback!AUTOPAY does perform a soft-credit pull in order to determine if we have a high likelihood of getting an approval from one of the lenders in our marketplace and what those rates and terms could be. The system provides rates when, based on the information provided, there was a pre-qualification (not necessarily an approval) for a rate that was better than the customers current loan.Then, prior to moving forward with submitting this application to a lender, the customer must complet... read more
If I could leave negative stars, I absolutely would. I didnt even get to be a paying customer, and i already was treated awful. I had applied online, and got approved a few hours later. I had received a text from ***************************, a specialist apparently. He had asked to have a quick 15 min call to talk. I told I couldn't, because I was trying to close ******** at that time and we agreed on a time the following morning. I called. No answer. I call 2 more times and left a voice mail. I had also talked to a woman on... read more
Business response:
Hello ****** and thank you for your feedback!Our primary goal at AUTOPAY is to provide the best customer experience possible. As such, we are very disappointed that this goal was not achieve with you at this time.We are very concerned to hear about your experience and would like to speak with you regarding it so that we can address these concerns right away. A member of our escalations team has attempted to contact you through voice messages and email but has been unable to reach you.Please give our escalations line a call a... read more
Do not touch this company. I filled out an app and sent the required documents. The next day ******* (my assigned agent) tried to call me. It was early in the morning, and I work nights, so I was sleeping. He texted saying he had missed me and asked the best time to call. I told him, but he never called. For four days i would call and leave a message, but he never called. After about four days, he texted and said due to my inability to get in touch, he was closing the application. Keep in mind, this is after a hard hit on my... read more
Business response:
Hello *****. Thank you for reaching out and providing us with this feedback regarding your experience. Excellent customer service is our primary goal here at AUTOPAY and we are saddened that this goal was not achieved initially with regards to your experience. As such, our management team, as well as a member of our escalations team, have both attempted to contact you to work with you on getting these issues resolved, but they have been unable to reach you. We would like to speak with you regarding your experience. Please gi... read more
I was in the process of refinancing my auto loan with loan specialist *********************************. I asked him to send me two quotes so I could decide which would be best for me. Then I didnt hear from him for two weeks. I called ******** to see why he never got back to me and he explained that I would have to resubmit my application, to which I agreed. He then proceeded to send me a generic email later that day stating that autopay cannot improve upon the current loan that I have at this time. I have never experienced... read more
Business response:
Hello ******** and thank you for your feedback. Our goal here at AUTOPAY is to provide the best customer experience possible. As such, we are very disappointed to hear that we have fallen short in that goal for you. A member of our escalations team has reached out to you to discuss your experience and concerns. It was communicated to us during this discussion that these concerns have been addressed and are being resolved.We hope that this communication was helpful and has satisfactorily met your needs. If not, please give ou... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,934 reviews.
When is AUTOPAY open?
AUTOPAY is open now. It will close at 5:00 p.m.