AUTOPAY

Daniel M 

on BBB

a year ago

To Whom It May ********* am filing a complaint against AutoPay for deceptive advertising and offering terms that significantly differed from what was promised. Their mailer stated I was pre-qualified for a refinance option that would lower my monthly payments to $342 at a ****% interest rate without extending my current loan term (I still have the mailer for reference purposes). After undergoing a hard inquiry on my credit, which affects my score, the actual offer was an 84-month term at 8.4%, increasing both the payment to ... read more

Jodie R 

on BBB

a year ago

This is bait advertisement claiming to have a new rate of ****% for auto loan and lower payment by $100+ per month; in reality, my current rate of ****% is a far better rate than what is on their rate sheet. The loan specialists are commission based and make repeat contacts. On a recorded line the specialist said the the mailers are advertisements and false advertising and he understands my frustration since he is a consumer also. I feel back for the service and sales people, I was not happy on the phone. The advised they wo... read more

Manish S 

on BBB

a year ago

They are false advertising with low APR t to have people apply. Do not trust this site. If have 850 credit score and i did not qualify for their lowest APR that they mention. Infact, the APR they proposed was almost double. 

James W 

on BBB

a year ago

Waiting for a manager to call me but same as the other 1 stars false advertisement. I have a 800 credit score which they ran and they don't actually have a loan they say they have for me which is fraud, **** couldn't answer why i cant get the loan he just said its a soft approval they sent me. They need to honor what they send out . 

Sachin S 

on BBB

a year ago

Send me a pre-qualification letter with monthly savings of 210$.I provided my SSN only because they claim me to be pre-qualified.Came back with a sorry we cannot match the pre-qualification letter.My credit score dropped because of these idiots. Should be banned from sending falsified pre-qualification letters. 

Janet P 

on BBB

a year ago

This is the worst experience with a refinance offer! We got a letter stating we were preapproved for an auto refinance at ****%. We have excellent credit (current score is >800!!), so we decided lets refinance our truck and save a few percent! So we let them process the offer and it came back at 7.5%!!!! That is worse than our current loan! Now we have a useless credit pull for no good reason by a no good company!!! DO NOT USE this company!!!! 

Fernando S 

on BBB

a year ago

False advertisement from Autopay in Credit Karma. Their offer, "Based on the info Credit Karma has of my finance". was to cut the APR from the original, 1 point in 48 months duration. That was what motivated me to apply, As a customer, I know that the adds ************** more of what they can actually offer. But Autopay are not honest. I applied, they ran my credit score and they called me acting very naive. It is obvious that if a customer applies for an offer. That specific offer is what the customer wants. That is the mai... read more

Oran M 

on BBB

a year ago

F****** Idiots; they ran my credit and dropped my score, f****** idiots false advertisement on credit karma, f*** these b******* ******************* 

Sal P 

on BBB

a year ago

Autopay sent me a preapproval letter with a ****% refinance rate. In the letter Autopay listed my current payment and the saving amount based on the quoted rate of ****%. I followed direction, applied, provided all required information, and received communication congratulating me for again being approved based on my supplied information. I received a call from a representative who stated the rate I currently have is better than any rate Autopay can provide in **********. I asked why Autopay sent a letter stating preapproved... read more