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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
To Whom It May ********* am filing a complaint against AutoPay for deceptive advertising and offering terms that significantly differed from what was promised. Their mailer stated I was pre-qualified for a refinance option that would lower my monthly payments to $342 at a ****% interest rate without extending my current loan term (I still have the mailer for reference purposes). After undergoing a hard inquiry on my credit, which affects my score, the actual offer was an 84-month term at 8.4%, increasing both the payment to ... read more
Business response:
Hello ******, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has attempted to contact you by phone, to discuss the Terms and Conditions disclosed in our letters. At this time, we have been unsuccessful in reaching you. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at *******... read more
This is bait advertisement claiming to have a new rate of ****% for auto loan and lower payment by $100+ per month; in reality, my current rate of ****% is a far better rate than what is on their rate sheet. The loan specialists are commission based and make repeat contacts. On a recorded line the specialist said the the mailers are advertisements and false advertising and he understands my frustration since he is a consumer also. I feel back for the service and sales people, I was not happy on the phone. The advised they wo... read more
Business response:
Hello *****, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. We would appreciate the opportunity to speak with you, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST Monday-Friday and 9:00am-5:00pm MST on Saturday with no hours on Sunday.
They are false advertising with low APR t to have people apply. Do not trust this site. If have 850 credit score and i did not qualify for their lowest APR that they mention. Infact, the APR they proposed was almost double.
Business response:
Hello ******, thank you for the opportunity to review and address this feedback. Our mission is to provide the best customer experience possible, we are saddened to hear that this was not your experience at this time. A member of our escalations team has addressed all questions regarding Autopay and the application process. We are disappointed that we were unable to assist you with your auto financing needs. While we understand your concerns, this can be the outcome when applying for an auto loan. To provide full transparen... read more
Waiting for a manager to call me but same as the other 1 stars false advertisement. I have a 800 credit score which they ran and they don't actually have a loan they say they have for me which is fraud, **** couldn't answer why i cant get the loan he just said its a soft approval they sent me. They need to honor what they send out .
Business response:
Hello ***** and thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Letters received in the mail are based on public and limited information, as is disclosed on the back under the Terms and Conditions. These are not pre-approvals or guaranteed offers and need certain qualifications for alternate ... read more
Send me a pre-qualification letter with monthly savings of 210$.I provided my SSN only because they claim me to be pre-qualified.Came back with a sorry we cannot match the pre-qualification letter.My credit score dropped because of these idiots. Should be banned from sending falsified pre-qualification letters.
Business response:
Hello Sachin. Thank you for the opportunity to review your feedback. All pre-qualification estimates are based on limited and public information, as disclosed on the back of the mailing pre-qualification letters.Until a lender performs a hard inquiry and considers further information, we are unable to present you with final numbers. Alternate qualifications must be met in order to receive alternate financing terms. While our process has assisted many customers, our lenders were unable to assist you with an offer that improve... read more
This is the worst experience with a refinance offer! We got a letter stating we were preapproved for an auto refinance at ****%. We have excellent credit (current score is >800!!), so we decided lets refinance our truck and save a few percent! So we let them process the offer and it came back at 7.5%!!!! That is worse than our current loan! Now we have a useless credit pull for no good reason by a no good company!!! DO NOT USE this company!!!!
Business response:
Hello *****. Thank you for reaching out, we are disappointed to hear about your experience thus far. All pre-qualification letters are based on public and limited information as disclosed in the terms and conditions. We are a third-party broker who must submit your application to a lender for final approval. Once our underwriting team determines we may be able to find you an offer, we send your application to a lender for approval.Until an application completes this process, we cannot offer further information regarding the ... read more
False advertisement from Autopay in Credit Karma. Their offer, "Based on the info Credit Karma has of my finance". was to cut the APR from the original, 1 point in 48 months duration. That was what motivated me to apply, As a customer, I know that the adds ************** more of what they can actually offer. But Autopay are not honest. I applied, they ran my credit score and they called me acting very naive. It is obvious that if a customer applies for an offer. That specific offer is what the customer wants. That is the mai... read more
Business response:
Hello ********, thank you for your feedback. We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. As a third-party broker, we must send your application to a lender for final approval. All pre-qualifications on Credit Karma are based on limited information, as disclosed in the terms and conditions. Certain qualifications must be met in order to achieve the approval you applied for or alternate financing terms.... read more
F****** Idiots; they ran my credit and dropped my score, f****** idiots false advertisement on credit karma, f*** these b******* *******************
Business response:
Hello ****, thank you for your feedback.We strive to provide our customers with the best experience possible. We are disappointed to hear that you may not have received such an experience from us at this time. A member of our escalations team has reached out to you to discuss your concerns. Should you have any additional questions or concerns, please give our escalations line a call at your convenience at ************** and we would be very happy to assist you! Please note that our hours of operation are 7:00am-7:00pm MST Mo... read more
Autopay sent me a preapproval letter with a ****% refinance rate. In the letter Autopay listed my current payment and the saving amount based on the quoted rate of ****%. I followed direction, applied, provided all required information, and received communication congratulating me for again being approved based on my supplied information. I received a call from a representative who stated the rate I currently have is better than any rate Autopay can provide in **********. I asked why Autopay sent a letter stating preapproved... read more
Business response:
Hello ***, thank you for the opportunity to review your feedback. All pre-qualification offers are based on limited and public information, as disclosed on the back of the mailing pre-qualification letters.Until a lender performs a hard inquiry and considers further information, we are unable to present you with final numbers. Alternate qualifications must be met in order to receive alternate financing terms. While our process has assisted many customers, our lenders were unable to assist you with an offer that improves on y... read more
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.6 star rating with 16,933 reviews.
When is AUTOPAY open?
AUTOPAY is open now. It will close at 5:00 p.m.