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AUTOPAY
- Finance
- Denver, CO
About this business
Location details
8055 E Tufts Ave, Denver, CO, 80237, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Zero Transparency, Unprofessional Customer Service Was pre-approved for a reduction in my monthly payment from 212 down to 179. Filled out the application and all throughout the process the company acted liked everything was fine. Finally got a message that I was approved and customer service rep reached out to have me call. When I did call I was informed that the loan they approved for me was in fact at a worse interest rate and higher monthly payment than the loan I currently had. The company did nothing but waste my time ... read more
No communication period! Was hoping this company would help me refinance my truck loan and lower my payments but they didn't even message me back about getting approved. That to me is bad business.
Stay away…. First they send me text message, a text message (who does that) to tell me I’ve been approve and please call them. They follow that up with an email. Not once did they call me. So I call and get the persons voicemail. I leave a message and call the CS line. This person didn’t know anything. They didn’t know if the 1st person that called was still in the office or what time they left for the day. They also couldn’t give me the terms of the loan I was approved for. I called my loan agent again and again got voicema... read more
Not good at all Lots of miscommunication. New loan company said they have my auto loan but the old company said they still have it. Come to find out from the new company manager that auto pay has not sent the payoff check to the old company. Sent emails to auto pay no response. Made several calls to auto pay. No one is available to take your call. Tried to call the lady at auto pay that I have dealt with, no answer. So I say do not use auto pay
Bad experience I sent them my information twice and twice they said they didn’t receive it, even though I proved that it was delivered to them. In the meantime I was also told that they could not improve on my current and they would complete the refinance once I sent my information a third time.
Deceptive and self serving Deceptive business practices. I went with another company with a little higher interest rate because even though my interest rate was cut in half I was going to be paying more. Why? Because products that I didn’t want were added to the loan. Do the math and review documents thoroughly before proceeding. Don’t let the broker fast talk you into a bad deal.
Be careful ! Dishonest and False information. Be careful ! Their employees are dishonest and won't provide accurate information. They will try to oversell you non refundable and unwanted car warranty and useless vehicle maintenance contracts. Staff is dishonest
Not responsive I completed the application was told that it was approved. Attempted to call the lender and the automated system states "this phone does not accept phone calls". No one called to followup nor to complete the process
Do not waste your time! Received an offer to refinance my vehicle saving $166 a month and decreasing my interest rate by 11%, so I went to get the offer and after entering all my information they were only offering a 5% decrease in my rate and only a $45 savings a month. No thanks. What a joke
Frequently asked questions about AUTOPAY
How is AUTOPAY rated?
AUTOPAY has a 4.5 star rating with 21,561 reviews.
When is AUTOPAY open?
AUTOPAY is open now. It will close at 7:00 p.m.