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Avondale Nissan
- Car Dealers
- Avondale, AZ
About this business
Location details
10305 W Papago Freeway, Avondale, AZ, 85323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
The rating was provide because I received excellent customer Service and a very fair price on my new vehicle. I had visited 6 other dealers including Pinnacle Peak Nissan , Bell Nissan, Peoria Nissan and the service and price offered were terrible. They were not willing to negoitiate at all. Avondale was the only really interested in making a deal. They were very friendly and honest about what they could offer based on my credit rating, income and the type of rebates on the vehicle i was looking to buy. Overall it was a grea... read more
I bought eight cars from here and each deal gets better than the first one. If you want a car at a great price from a dealership that stands behind its product then this is the one for you. Go in ask for Mike portugal, or Mike Little and you too will be a customer for life. Glad to do business with you guys thanks for everything.
They are not honest, they are rude they hide problems and lie that it's good. They increase the price during paperwork and don't tell you, you have to read it carefully. Don't trust them or Lithia their corporate
Business response:
Hello, I regret that your experience left you feeling this way. We work to ensure all details are clearly communicated and that our customers feel respected throughout the process. I’d appreciate the opportunity to learn more about your visit and address your concerns directly. Please contact me at cnielsen@avondalenissan.com at your convenience. Cory Nielsen BDC Administrator cnielsen@avondalenissan.com
Not disclosing fees in the correct way. Basically selling customers products and services that they didn’t know or want. Over charging and not disclosing fees. These actions represented a serious Lack of transparency, deceptive sales practices and overall failure of Customer Service.
Business response:
Hello Elizabeth, Thank you for sharing your feedback. All contracts and associated items, including accessories and optional products, are itemized within the purchase agreement and require customer authorization prior to completion. If there are specific line items you would like reviewed, I would be glad to go over the documentation with you to ensure clarity. Open discussion is the best way to address concerns and ensure expectations are aligned. Please reach out to me at cnielsen@avondalenissan.com so we can coordinate a... read more
One of the worst places I have ever dealt with. Bought a 2022 Altima that apparently was perfectly fine no issues and few hours out of the lot, the car has a hard time starting. Sometimes the car wouldn’t turn over the first time! Frustrated, I was then speaking with Corey N. who assured me they were going to fix it (never happened). I had this brought in THREE separate times for the SAME problem and they told me NO ONE KNOWS HOW TO FIX IT. At the time, it was in the shop more than it was drive by me. Then Corey doesn’t comm... read more
Business response:
Hello, Thank you for taking the time to share your experience. I want to clarify the steps we took regarding the concern you reported with your 2022 Altima. When the hesitation on startup was initially brought to our attention, our team diagnosed low engine compression and replaced the engine at no charge to you. This was done to fully address the issue. Afterward, you reported that the concern persisted. Our service team was unable to duplicate the issue during your follow-up visit. We recommended that you bring the vehicle... read more
Service staff was great. Just wish AC would finally be fixed after 5 visits over nearly 2 years and 4 deductibles for same problem
Business response:
Thank you for sharing your feedback. While we’re glad to hear our service staff has taken good care of you, we also understand your frustration with the ongoing issue with your AC. This is certainly not the experience we want for our valued guests. At your convenience, please reach out to us directly using the contact information below so we can review your situation and work toward a lasting solution. Thank you, Shelby Williams - Service Manager - (602) 782-1730
I was there to have the technicians try and find out why I had error codes come on. I was there from 7:30am till 3:30 pm so it was a long day. Unfortunately when I was told car would be ready in another couple of hours and that turned into an additional 2 hours it was really frustrating. Hopefully the issues have been fixed but since this was the second time these issues came up and the first time no one could find the problems. I hope this car is not a lemon.
Business response:
Thank you for sharing your experience. We understand your time is important and sincerely apologize for the long wait and the frustration it caused. We take your concerns very seriously and hope that everything has been resolved now. If any issues persist or if you have additional questions, please don’t hesitate to reach out to us directly. Your satisfaction is very important, and we are committed to resolving this matter. Thank you, Shelby Williams - Service Manager - (602) 782-1730
The dealership forgot to hook up a hose after my oil change. Thank God I looked under the hood and noticed it. I was able to get my nephew to rehook the hose without doing possible damage to my car. Service attendant must take their time to make sure they connect everything back together. They were trying to charge full price, when it was booked with a coupon. I'm just glad I was able to pull up my email with the confirmation. This is the 2nd time that I have ran into the problem with this location. But this time I didn't de... read more
Business response:
This review is very concerning to read and I apologize for our oversight. We always want our guests to feel valued, never taken advantage of, and I regret if you felt misled by our pricing. I will share this feedback with my team so we can improve our practices. Thank you for bringing it to my attention and I hope we have the opportunity to make it up to you down the road.
Absolute complete and utter unprofessionalism. We were never greeted by the salesman. We asked to drive a used car and then saw a new pathfinder we liked, that they are so afraid someone might steal a cheapie nissan they park used cars behind to block them in. When I asked if I could have the doors open it took an act of God to have him open them. The second I left one side to walk around the other, he locked it. These are barely 40k cars. I'm WAS a potential customer...but then you acted like it was a Ferrari dealership and... read more
Business response:
Shelly, I'm truly sorry to hear about your experience and the impression it left. We strive for professionalism and inclusivity in all interactions, so this feedback is unfortunate to hear. I would appreciate the opportunity to discuss this further with you if you're open to it. Please feel free to reach out at your convenience. Thank you, Cory Nielsen - BDC Administrator - cnielsen@avondalenissan.com
Frequently asked questions about Avondale Nissan
How is Avondale Nissan rated?
Avondale Nissan has a 4.4 star rating with 4,716 reviews.
When is Avondale Nissan open?
Avondale Nissan is open now. It will close at 7:00 p.m.