This profile has been claimed by the business owner or representative.
Avondale Nissan
- Avondale, AZ
About this business
Location details
10305 W Papago Freeway, Avondale, AZ, 85323, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This is a portion of a letter I wrote to the manager after our experience with this dealership. I wanted to thank you and your staff for helping my wife (Stephanie) find the car that she needed at the price that fit our budget. As a service member currently serving in Iraq, one of my fears is that I cannot be with my family during all of the daily decisions that take place. Obviously, buying a car after ours was totaled in a wreck is a major decision and one that my wife was not looking forward to. You and your staff were he... read more
Thanks for making the experience of buying a new car not the stressful,horrible nightmare of the past..appreciate that! Not only did I purchase a new Pathfinder, but my Armada was bought from me and that another issue I did not have to then deal with in selling it. I love Nissan autos and have been happy driving them for years!!! I love my new car and am happy we bought it!!!!
The rating was provide because I received excellent customer Service and a very fair price on my new vehicle. I had visited 6 other dealers including Pinnacle Peak Nissan , Bell Nissan, Peoria Nissan and the service and price offered were terrible. They were not willing to negoitiate at all. Avondale was the only really interested in making a deal. They were very friendly and honest about what they could offer based on my credit rating, income and the type of rebates on the vehicle i was looking to buy. Overall it was a grea... read more
I bought eight cars from here and each deal gets better than the first one. If you want a car at a great price from a dealership that stands behind its product then this is the one for you. Go in ask for Mike portugal, or Mike Little and you too will be a customer for life. Glad to do business with you guys thanks for everything.
Service staff was great. Just wish AC would finally be fixed after 5 visits over nearly 2 years and 4 deductibles for same problem
Business response:
Thank you for sharing your feedback. While we’re glad to hear our service staff has taken good care of you, we also understand your frustration with the ongoing issue with your AC. This is certainly not the experience we want for our valued guests. At your convenience, please reach out to us directly using the contact information below so we can review your situation and work toward a lasting solution. Thank you, Shelby Williams - Service Manager - (602) 782-1730
I was there to have the technicians try and find out why I had error codes come on. I was there from 7:30am till 3:30 pm so it was a long day. Unfortunately when I was told car would be ready in another couple of hours and that turned into an additional 2 hours it was really frustrating. Hopefully the issues have been fixed but since this was the second time these issues came up and the first time no one could find the problems. I hope this car is not a lemon.
Business response:
Thank you for sharing your experience. We understand your time is important and sincerely apologize for the long wait and the frustration it caused. We take your concerns very seriously and hope that everything has been resolved now. If any issues persist or if you have additional questions, please don’t hesitate to reach out to us directly. Your satisfaction is very important, and we are committed to resolving this matter. Thank you, Shelby Williams - Service Manager - (602) 782-1730
The dealership forgot to hook up a hose after my oil change. Thank God I looked under the hood and noticed it. I was able to get my nephew to rehook the hose without doing possible damage to my car. Service attendant must take their time to make sure they connect everything back together. They were trying to charge full price, when it was booked with a coupon. I'm just glad I was able to pull up my email with the confirmation. This is the 2nd time that I have ran into the problem with this location. But this time I didn't de... read more
Business response:
This review is very concerning to read and I apologize for our oversight. We always want our guests to feel valued, never taken advantage of, and I regret if you felt misled by our pricing. I will share this feedback with my team so we can improve our practices. Thank you for bringing it to my attention and I hope we have the opportunity to make it up to you down the road.
Absolute complete and utter unprofessionalism. We were never greeted by the salesman. We asked to drive a used car and then saw a new pathfinder we liked, that they are so afraid someone might steal a cheapie nissan they park used cars behind to block them in. When I asked if I could have the doors open it took an act of God to have him open them. The second I left one side to walk around the other, he locked it. These are barely 40k cars. I'm WAS a potential customer...but then you acted like it was a Ferrari dealership and... read more
Business response:
Shelly, I'm truly sorry to hear about your experience and the impression it left. We strive for professionalism and inclusivity in all interactions, so this feedback is unfortunate to hear. I would appreciate the opportunity to discuss this further with you if you're open to it. Please feel free to reach out at your convenience. Thank you, Cory Nielsen - BDC Administrator - cnielsen@avondalenissan.com
Car was done well, advisor smelled like alcohol and slurred but was nice everyone seemed nice
Business response:
Susan, thank you for the review and for sharing your concerns. We will be sure to look into the contents of your review. If you need anything else, please let us know. Shelby Williams - Service Manager - (602) 782-1730
Frequently asked questions about Avondale Nissan
How is Avondale Nissan rated?
Avondale Nissan has a 4.4 star rating with 4,496 reviews.
When is Avondale Nissan open?
Avondale Nissan is open now. It will close at 9:00 p.m.