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Baycroft Flitwick Care Home
- Assisted Living Facilities
- Flitwick
About this business
Location details
101 Ampthill Road, Flitwick, MK45 1GX, United Kingdom
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My mother is now in her fourth week of respite care at Baycroft, and will become a permanent resident, I have been very impressed by the level of care she has received to date, and with the friendly caring nature of all the staff. This has helped my mother settle in relatively quickly. Talking to the staff on my mother's floor, it is clear that they really do care. For them, this is more than something done to earn money and pay bills. Whilst my mother was initially nervous to leave her room, she ventured into the shared din... read more
Business response:
Thank you for your lovely review of Baycroft Flitwick Care Home. We are delighted that your mother has decided to become a permanent member of our family here. I will pass your kind words on to the care team and the Chef.
Would be good to have wooden floors in bedrooms and different flooring in shower. Reason is keeping it clean easier. Bistro is good social area. Garden and outdoor space is lovely.
Business response:
Thank you for your review of Baycroft Flitwick Care Home. We're delighted to hear that you enjoy our bistro area and outdoor space. We value transparency and are committed to continuously improving our services based on feedback. If you would like to discuss your comments further, please feel free to contact our Deputy Manager directly on 01525 307 665.
I have been a resident here for one year. I enjoy the entertainment and facilites very much. The staff are caring and respond to residents requests. I have made friends here. I enjoy being a resident here.
Business response:
From all at Baycroft Flitwick - thank your for your review and we very much enjoy you being here as a resident.Thank you for taking the time to feedback, always appreciated.
I have seen Baycroft grow from a few residents to a full home. Along side new staff have come and established staff have stayed with residents too. They all smile, are friendly and caring. My friend moved in on mobility grounds and had never used a gym before, watched a film in a theatre with popcorn, played bingo and enjoys fun things new to him at 88!!
Business response:
Thank you Angela for your lovely review.We always thank you for your continuous support and involvement. Thank you for being an important part of our community and extended family.
I'm sorry to say I don't agree with your care home being a five star because the food is not good at all cold dinners Sunday dinner no gravy thay all complain in there about the food it's been like that for some time.
Business response:
Thank you for your feedback, this has been taken on board and actioned in line with all feedback gained from resident's meetings in which the food has been praised. We have recently employed a new Chef Manager and I'm sure we will continue to provide a high standard of food. The Home Manager has previously made themselves available for discussion but if you wished to speak with them again please contact them on 01525 307 665.
All members of staff are so genuinely happy and helpful. I am really lucky to have been housed in this hotel come care home.
Business response:
We are happy that you have settled in so well here at Baycroft Flitwick and we are glad that you have decided to stay here with us.
I have found this home, Baycroft Flitwick Care Home, a very caring and loving environment for all residents and visitors alike with plenty of activities to keep everyone involved and I thank you.
Business response:
Thank you for taking the time to leave us a review, we are happy that you and your friend enjoy the home and the activities.
Great service and really nice staff. Could not manage without this respite. Thank you to the customer relationship manager, staff and manager.
Business response:
Thank you for taking the time to leave a review and we are happy that you and your husband are happy with the care received during his respite stays here.
My mother (90) became a resident in August 2024, we had been impressed with the home on our viewing - modern, clean, beautiful furnishings and decor but we quickly appreciated the team all working so well to provide full care for a challenging group of residents. It's never easy to move and have to say, we are very satisfied with the home, highly recommend!
Business response:
Thank you for taking time to leave a review. Mum has settled in so well to the home and it is a pleasure to have her living with us.
Frequently asked questions about Baycroft Flitwick Care Home
How is Baycroft Flitwick Care Home rated?
Baycroft Flitwick Care Home has a 4.7 star rating with 93 reviews.
When is Baycroft Flitwick Care Home open?
Baycroft Flitwick Care Home is open now. It is open 24/7.