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Birdeye
- Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (2,693)
I had a wonderful experience with Itishri Kakkar and our onboarding process. She was always responsive to ANY questions that we had and if she did not have the immediate answer to something, then she would find out and get back to us. I appreciate all of her work and patience with our team. Social is a completely new concept for our company and she "nailed it" with demos! Thank you!!
Business response:
Hello Brianna, Thank you for taking the time to share your wonderful experience with Itishri Kakkar during the onboarding process. We appreciate your kind words and are thrilled to hear that she was responsive and helpful throughout. At Birdeye, we strive to provide excellent service, and it's fantastic to know that Itishri went above and beyond in assisting you and your team. We understand that social media can be a new concept, and we're glad she was able to provide informative demos.
Responsive, attentive and readily available when needed!
Business response:
Hello Eric, Thank you for taking the time to leave us such a positive review! We truly appreciate your feedback. At Birdeye, we strive to ensure that our customers receive the best possible service, and we're delighted to hear that you found us responsive, attentive, and readily available when needed. It's our goal to consistently provide exceptional support to all our valued customers, like yourself.
Nidhi was extremely helpful in answering my questions and giving me the links for the steps to help us in the future!
Birdeye is an exceptional platform! After transitioning from another reputation management company, our company has experienced an immense level of satisfaction with the exceptional care and support provided by our remarkable Birdeye team!
Pleasant, lot of knowledge, got some great help. plyush agarwal. His name is not on the list below.
Always very helpful when I have technical issues.
Business response:
Hello Albaro, Thank you for taking the time to share your experience with Birdeye and for giving us a 5-star rating! We are thrilled to hear that our team has been consistently helpful.
10/10 will use forever! Use Cases and Deployment Scope - I use Birdeye every day for my spa. I was getting all kinds of messages from social media, and Birdeye put all of those in one inbox. Also, I can pre-post on social media as far as I want in advance. That is a game-changer! It helps out a lot too because I am able to send surveys to customers as well as to employees. Also, Aditya, who is my representative, is great at explaining things to me and walks me through any questions I have with patience. I recommend Birdeye t... read more
My visit to Berman Skin Institute Dermatology & Cosmetic Surgery was a very positive & pleasant experience ! From the scheduling of my appointment to the service I was provided . The staff was very professional & courteous . Dr Chiang took the time to answer all my questions . " Bonus points " , my procedure was completely painless & I was finished in no time ! Thank you Dr. Chiang & staff ! Five stars all day long .
The time it has saved our team has been a gamechanger! Use Cases and Deployment Scope - We use Birdeye for social media, reviews, and texting more than any of the other features. The texting has been a game changer for us! Most people will respond quicker to a text than a phone call. It has saved us so much time and kept operations streamlined. Pros - Texting with clients -Asking former clients for a review -Managing and organizing social media post. Cons - I think, although a wonderful feature, the social media function cou... read more
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,057 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.