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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Changes you can see! Pros: Automation on review response. Ease of communication with some of the functions like negative reviews. Cons: The interface of updating listings. Too much manual updates to do on our own, very dependent on requesting updates.
Great review app. Pros: I like the auto-post feature to social networks for reviews Cons: I wish the templates were more customizable. Wish it could track reviews sent via email. Overall: I have the app., now my challenge is to get my salespeople using it.
Top quality review management Pros: We have greatly appreciated the integration with our operating system to send out requests for reviews to better improve our business processes. Cons: None so far. We have been satisfied with the function and follow up to address any issues.
Good Product, but BEWARE of Billing Practices... VERY hard to cancel, no renewal reminders, etc. Pros: The product works as advertised, even though there are competitors that are far cheaper. Cons: They nag you constantly about upselling different features. They call frequently to offer "support", but it is really just sales. They notify you about EVERYTHING except when it is time for billing renewal, which they do automatically with no notification, no way to cancel, etc. Really irritating service and deceptive billing. Ove... read more
Review Pros: It takes some of the work away from staff (manually sending review requests and cross posting to social media) Cons: That it takes 4 separate calls to complete the set up and integration
Birdeye has helped No Time for Social grow our business and remain ahead of our competition Pros: One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solutio... read more
review request from dpm Pros: reviews and chat with the app to see who asks questions Cons: customer service too many emails and too many rep changes as a partner a different rep every so many months Overall: online reviews
Business response:
Thanks for taking the time to review us!
Excited to be using the Birdeye platform Pros: Reviews are the main reason Birdeye works for us. Seeing our reviews significantly increase is a quite exciting and helps other potential buyers read other consumers great experiences with shopping at our stores. Cons: That it seams like you can not choose truly the features of their software separately.
Great way to manage reviews! Pros: Manage reviews across multiple platforms and systems. Very easy to request reviews via email or text. Cons: Can be difficult to get social media connected to the platform.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 4,156 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.