Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
- 1975 Reviews5.0Google
- 1024 Reviews4.8G2 Crowd
- 722 Reviews5.0BirdEye
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Recommended
josh T. on Capterra
2 months ago
04/05/2021, 09:09 AM
Birdeye for customer feedback
Pros: Birdeye allows us to stay on track of customer feedback and online reputation in real time!
Cons: I have found no cons in the Birdeye software.
Overall: We are able to respond to customer issues and follow loyalty trends.
Omar C. on Capterra
2 months ago
04/05/2021, 08:46 AM
N/a
Pros: All of it Birdseye is great helps the customers find great service
Cons: All of it Birdseye is a great product will
Connor N. on Capterra
2 months ago
04/05/2021, 08:36 AM
Helped boost our ratings!
Pros: It was super easy to set up and now that we have it going it makes it really easy to send a review link to anyone who we think would like to leave us one.
Cons: The chat feature times out after 60 seconds for people on our website which is just a little too quick for us to respond.
Overall: All of the customer service reps I've talked with have been super helpful and have worked with our IT guys when we had a problem that I couldn't understand.
Teresa W. on Capterra
2 months ago
04/05/2021, 08:22 AM
Great Software and easy to use
Pros: That we can send review requests to customers
Cons: There isn't much we don't like. Everything has been useful
Overall: GREAT!
Sara W. on Capterra
2 months ago
04/05/2021, 06:15 AM
HUGE Time Saver! Everything you need in one spot!
Pros: I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews.
Cons: Can't think of anything! This platform has truly been a time saver and I wish we would have started using it sooner.
Carrie R. on Capterra
2 months ago
04/05/2021, 06:07 AM
You cannot beat the efficiency of Birdeye
Pros: We receive reports daily of customer activity and reviews, it's extremely easy to address any concerns that may arise.
Cons: I have not had any negative experiences with this software.
Overall: We have centralized client contact via social media platforms, this software has greatly improved our efficiency.
Jeanne M. on Capterra
2 months ago
04/05/2021, 06:05 AM
Great for the price
Pros: Easy to use, user friendly, access to customer service if needed
Cons: Some aspects are difficult to use I feel it has hidden capabilities and some training might be needed.
Overall: Great for our business would recommend
Doug H. on Capterra
2 months ago
04/05/2021, 05:56 AM
We Love Birdeye
Pros: Birdeye makes sending a review request and for our customer's to write a review very easy.
Cons: We haven't experienced any problems at this time.
leona g. on Capterra
2 months ago
04/05/2021, 02:44 AM
BIrdEye Best Way To Communication Around the World !!!
Pros: The best thing about this application is that easy to handle and send messages.
Cons: I love all of it, best software to handle messages
Overall: I have had a great experience with this application