Birdeye
BIRDEYE FOR BUSINESSES
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carolyn m. on Capterra
3 months ago
08/26/2022, 08:10 AM
Carolyn reivew
Pros: The platform is easy to use. It reaches out to each patient after every visit. It is also easy to access the reviews even when I am not in the office.
Cons: I can not think of any. We have been using it for under a year and it is working really well for us.
Overall: great
Ryan T. on Capterra
3 months ago
08/25/2022, 13:35 PM
Review Machine
Pros: I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request
Cons: I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience.
Business Response:
Thank you for sharing your feedback, Ryan! We appreciate your partnership with Birdeye!
Chris M. on Capterra
3 months ago
08/24/2022, 13:31 PM
Great for Dentists
Pros: Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
Cons: Support is all about closing tickets and not really about fixing problems.
Overall: Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Business Response:
Thank you for sharing your feedback, Chris!
Chad S. on Capterra
3 months ago
08/24/2022, 10:34 AM
Birdeye is very good at what they do, but getting everything set up can be challenging
Pros: When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed.
Cons: Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet.
Business Response:
Thank you for your feedback Chad, Please reach out to me at ciera.saldona@birdeye.com for immediate assistance when needed.
Gabriela G. on Capterra
3 months ago
08/24/2022, 09:39 AM
We love it!
Pros: We understand the value of reviews to our business and utilize Birdeye as integral part of our business.
Cons: It would be great if it integrated with our CRM
Overall: Birdeye has helped our company manage our reviews letting other customers know what great business we do.
Business Response:
Thank you for sharing, Gabriela!
Michelle A. on Capterra
3 months ago
08/24/2022, 09:14 AM
Birdeye Review
Pros: It helps us manage reviews for our Dental Clients
Cons: Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly.
Overall: It is the only tool that integrates with our Customer's CRM platform. It helps them generate reviews and manage their reviews.
Business Response:
Hi Michelle, We are pleased to hear that Birdeye has been the solution for your integration needs! Thanks for sharing!
Thad S. on Capterra
3 months ago
08/24/2022, 06:11 AM
Good product, but flawed
Pros: Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
Cons: We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.
Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.
Overall: The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.
Business Response:
Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!
Amy M. on Capterra
3 months ago
08/23/2022, 10:05 AM
Reputation Solicitation Is Fantastic
Pros: It is very easy to integrate practice mgmt systems with the birdeye review solicitation API.
Cons: integrating with multiple locations or locations on cloud based servers
Overall: Very difficult onboarding process, limited support when issues arise. Directory listing service is not up to par with other providers like text.
Business Response:
Thank you for taking the time to review us, Amy!
Christina L. on Capterra
3 months ago
08/23/2022, 09:56 AM
Reviews with ease
Pros: I love how easy it is to use, and how you can implement clients CMS systems so it. gets even easier. If they aren't, I love how it is so simple to enter a name.
Cons: More programs that it can integrate with. Like Rapport is a big one, and sometimes integrations break and we are not told that they are until last minute. If we could be emailed when it is broken so we could fix it that would be great.
Business Response:
Thanks for sharing, Christina!