Executive Sponsor in Health, Wellness and Fitness on G2 Crowd
a month ago
06/28/2020, 01:02 AM
What do you like best?
When initiall using another review service it was very difficult to organize the contact, and reviews. We didn't know how to monitor or our reviews were coming from. When we decided to make the switch to Birdeye it was much easier to see a big picture of where our reviews were coming from and how many reviews we had. We were able to focus on specific review sites (google, home advisor, and facebook) and better direct customers to those sites to leave reviews. We also standardized our website presence (name specifically), we have multiple business names throughout the interenet and Birdeye helped to stadnardize that to improve our SEO... the tech support was awesome in helping us get this done. Review collected by and hosted on G2.com.
What do you dislike?
In terms of disliking it... there weren't many factors as it met our exact needs in terms of what we were looking for. I would say price is a little high in terms or relationship to size of our business. They should have different price plans for differently sized business's. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Do it Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
we had issues with multiple reviews on multiple sites and not knowing how to get customers to those sites... we were also spammed with our competitors a couple of times and it was caught with Bird eye and we were able to take the necessary steps to correct that. But directing customer to those sites allowed us to get over 100 reviews in the first year. Review collected by and hosted on G2.com.