BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1773 Reviews5.0Google
- 853 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
- Show All
Sort By:
5 results available.
Recommended
Administrator in Primary Secondary Education on G2 Crowd
a month ago
06/29/2020, 01:03 AM
Great tool for managing brand reputation
What do you like best?
I have found that being able to send out a simple text asking for reviews has been very useful. Review collected by and hosted on G2.com.
What do you dislike?
There is a little bit of a learning curve, but our BirdEye rep is available to answer questions when I have them. I have found that it just takes some dedicated time in the software to become familiar with the tools. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
I recommend BirdEye for organizations looking to increase reviews online. It is also a great program to keep track of brand reputation. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We needed a tool that would help us boost the number of reviews for our organization. We are already seeing results. Review collected by and hosted on G2.com.
Administrator in Hospital & Health Care on G2 Crowd
a month ago
06/29/2020, 01:02 AM
Good software for obtaining reviews
What do you like best?
User friendly, patients have little trouble sending in reviews. Reviews sent automatically and little thought has to go into it. Review collected by and hosted on G2.com.
What do you dislike?
Could be cheaper. Software has changed a couple times so it requires updates but those are done by customer service fairly painlessly. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Obtaining reviews which increases new patient flow as new patients are able to see the good experiences current patients have had. Review collected by and hosted on G2.com.
User in Medical Practice on G2 Crowd
a month ago
06/29/2020, 01:01 AM
Birdeye Reviews improve Google search
What do you like best?
I like that they have taken the fuss out of trying to convince patients to go online and give us reviews. We no longer have to beg patients for this much needed real time feedback. Review collected by and hosted on G2.com.
What do you dislike?
There's not anything that I don't like. They are wonderful at what they do! Wonderful service. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Strongly recommend. You won't be disappointed! Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are getting better rankings from Google and when people go to look at a dentist with great reviews, we are the first ones that they call. Review collected by and hosted on G2.com.
Executive Sponsor in Health, Wellness and Fitness on G2 Crowd
a month ago
06/28/2020, 01:02 AM
Great service
What do you like best?
When initiall using another review service it was very difficult to organize the contact, and reviews. We didn't know how to monitor or our reviews were coming from. When we decided to make the switch to Birdeye it was much easier to see a big picture of where our reviews were coming from and how many reviews we had. We were able to focus on specific review sites (google, home advisor, and facebook) and better direct customers to those sites to leave reviews. We also standardized our website presence (name specifically), we have multiple business names throughout the interenet and Birdeye helped to stadnardize that to improve our SEO... the tech support was awesome in helping us get this done. Review collected by and hosted on G2.com.
What do you dislike?
In terms of disliking it... there weren't many factors as it met our exact needs in terms of what we were looking for. I would say price is a little high in terms or relationship to size of our business. They should have different price plans for differently sized business's. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Do it Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
we had issues with multiple reviews on multiple sites and not knowing how to get customers to those sites... we were also spammed with our competitors a couple of times and it was caught with Bird eye and we were able to take the necessary steps to correct that. But directing customer to those sites allowed us to get over 100 reviews in the first year. Review collected by and hosted on G2.com.
User in Legal Services on G2 Crowd
a month ago
06/27/2020, 01:13 AM
Absolutely recommended for professionals
What do you like best?
Integrated and amazing support and ability to speak to clients potential immediately Review collected by and hosted on G2.com.
What do you dislike?
Nothing, I am super impressed with the platform and tech Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Do it right away Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Increased client relationships Review collected by and hosted on G2.com.
Kourtney B. on G2 Crowd
a month ago
06/27/2020, 01:10 AM
Great Marketing Tool
What do you like best?
Daily reports and easy for clients to use Review collected by and hosted on G2.com.
What do you dislike?
Nothing. Great way to get honest feedback from clients. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
I recommend this product. After consults clients quickly communicate back what they need etc Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Clients can contact me with issues and compliments. Works great for problem resolution Review collected by and hosted on G2.com.
Robert R. on G2 Crowd
a month ago
06/27/2020, 01:09 AM
Birdeye is best in the reputation business
What do you like best?
Ease of use. Offers both email and text links to clients. Review collected by and hosted on G2.com.
What do you dislike?
Wish the service different office reviews for firms with multiple locations. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Getting folks to post reviews. Very important to my future clients. Review collected by and hosted on G2.com.
Charlotte M. on G2 Crowd
a month ago
06/27/2020, 01:08 AM
Easy to work with and always get a quick response when I have any questions.
What do you like best?
How easy it is to send reviews to customers so they will rate us. Review collected by and hosted on G2.com.
What do you dislike?
That our old lightspeed isn't compatible with Birdeye so we can't transfer all of our emails, names and phone numbers in the system as a whole. We have to individually enter them in. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
If you are looking for an easy and fun way to market and grow your business, Birdeye is the place to go. We have been with them for almost two years and our business has shot through the roof with amazing reviews and more. We highly recommend. They also give us tutorials that better teach us how to use the information given with them. They always have someone call or talk to us one on one or we can do a live chat. Another great thing about Birdeye is they always send me email updates and reminders. It makes my busy work schedule so much easier having them and being able to use them as a tool where I can find everything on one page. Our numbers have gone through the roof and I have no doubt that Birdeye is the reason for helping us with our numbers and success. The amount it is a year really is worth every penny paid for. We wouldn't choose any other place to help our family business of 53 years continue to stay alive and rolling. thank you Birdeye! Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
I am able to get with customers quicker in a timely manner since it's all in one place. Review collected by and hosted on G2.com.
Tim S. on Capterra
a month ago
06/26/2020, 06:34 AM
Greatly increased our online reviews!
Pros: I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.
Cons: We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.
Overall: We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.