Birdeye
BIRDEYE FOR BUSINESSES
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Administrator in Real Estate on G2 Crowd
21 days ago
06/16/2022, 05:00 AM
"User Friendly"
What do you like best?
The most helpful part of Birdeye is definitely the reports.
What do you dislike?
I have yet to find any downsides to Birdeye.
What problems is the product solving and how is that benefiting you?
We are required to show proof of surveying our residents by the Army. The reports are easy to read and download. No need to recreate the wheel.
Evan C. on Capterra
22 days ago
06/14/2022, 11:05 AM
Birdseye is great for patient engagement!
Pros: The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.
Cons: As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.
Overall: Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
Jelle D. on Capterra
a month ago
06/05/2022, 02:31 AM
My review of the Birdeye platform!
Pros: What I really liked about Birdeye is that they have a free trial, this gives you the opportunity to try the software and see if this software actually suits your needs. Birdeye has a great scala of functionalities and these work really good, as far as I've seen. The UI is also nice, which makes it easier to work with.
Cons: Birdeye has a lot of functionalities, this can make it a little bit overwhelming to get started with. I can't think of anything that I disliked about Birdeye though.
Overall: My overall experience with Birdeye is simply great.
Teresa Hammer on TrustRadius
a month ago
05/30/2022, 12:45 PM
Over the moon with Birdeye!
Use Cases and Deployment Scope
- As a professional dental office, we rely heavily on the responses we receive from the satisfaction surveys that Birdeye sends to our patients. We strive to provide the best care possible for our patients and partnering with Birdeye has really helped in keeping that reputation as a quality dental practice. Also, we had an event coming up that we needed to promote within our patient base and Birdeye assisted in sending a mass email to all of our patients. Their representative was so patient and professional and got it completed within a very short time. I was very impressed and won't hesitate to use their services in the future!
Pros
- Sending review requests
-Patient communications
Cons
- Competitive Intelligence
Likelihood to Recommend
- We've always had a great experience with all their services
Most Important Features
- Customer reviews
Return on Investment
- They have helped to elevate our patient reviews across all platforms
Other Software Used
- Dentrix
Anonymous on TrustRadius
a month ago
05/27/2022, 03:57 AM
Highly Recommend Birdeye!
Use Cases and Deployment Scope
- Birdeye has been very helpful and useful in my organization to make it efficient and easy to get reviews and feedback. They have systemized it to run smoothly and supported me in putting the integrations to have it automated within my position. I would definitely recommend it to other businesses to expand their reach and grow their credibility through reviews.
Pros
- Easy system to use
-Efficiently integrates with social media platforms for reviews
-Great customer service
Cons
- I like all the features
Likelihood to Recommend
Most Important Features
- easy way to get reviews
-great communication within the reps
-systematized and automated
Return on Investment
- Easy way to get reviews
Other Software Used
- Pipedrive, Zoom, Calendly
Jeri S. on Capterra
a month ago
05/27/2022, 01:43 AM
Birdeye Review Survey
Pros: Easy to use and communicate with our customers
Cons: Haven't found any reason to not like this software yet.
Lee D. on Capterra
a month ago
05/26/2022, 22:47 PM
Great Value for our Company
Pros: Birdeye makes it easy for the patients to do a quick review and easily allows our company and others to see the reviews which help us improve and our clients know more about us. It integrated very well with our existing software.
Cons: We have 2 sites that are using Birdeye, it was kinda tricky getting both sites to report. That being said, the customer support is awesome and they were able to help and fix very quickly.
Overall: Very good
Business Response:
Hi Lee! We appreciate you taking the time to leave us a review! We love hearing how our integration has been pleasant for you! Thanks for being a Birdeye customer!
Matt N on G2 Crowd
a month ago
05/26/2022, 12:54 PM
"Simple, easy to use!"
What do you like best?
Bird eye is fantastic. it's all my reviews for easy access to review and offers recommendations that I utilize.
What do you dislike?
None I have no complaints about bird eye. It was provided by our corporation, and I am very happy.
Recommendations to others considering the product:
Don't be reluctant to use this service. It is a time saver.
What problems is the product solving and how is that benefiting you?
Birdeye consolidates our reviews to a central point, saving me time for a daunting task that I would probably overlook
Miranda B. on Capterra
a month ago
05/24/2022, 12:24 PM
Easy to use and great support!
Pros: It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.
Cons: I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.