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Birdeye
- Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Google reviews (2,693)Best review management Pros: I like being able to quickly send a review request to my subcontractors after they finish their work on a project. I know it helps our company and it let's me know how things went in their eyes. Cons: I really don't have any complaints. It'd be great if it integrated with our project management software but hopefully soon.
Birdeye for the review win Pros: It was simple to request our subs and vendors to submit a review once a project was complete. Cons: It was a little complex at first, but the onboarding team helped to smoother that process out.
Great software, more than pays for itself Pros: Allows us to convert conversations to clients easily. Great for getting reviews Cons: Sometimes it does not transfers clients phone numbers and emails from our CRM system Overall: Overall good experience, the staff are always helpful and informative
Birdeye is great Pros: Generated reports is very helpful when figuring out our customer input. Cons: Navigation can be tricky to figure where everything is at. Overall: Great customer service.
Awesome, entire team was able to participate.
Business response:
Greetings Daniel, Thank you for taking the time to share your positive experience with Birdeye!
I absolutely love Birdeye's team! A huge shout out to ********** for helping me set everything up! He was amazing to work alongside. Also, thanks to ******* for answering all my questions.
Buen servicio. Pros: Su servicio al usuario es rapido y eficaz. Cons: Tube problemas con facturacion e integraciones que se solucionaron de forma rapida.
Quick Connection through Birdeye Pros: Birdeye lets me get messages to the office quickly through our website chatbot. They can also direct messages to me as needed. Cons: Nothing really. Once I got passed all the many features and locked in to the parts I needed, it was easy going.
Birdeye is Tops! Pros: Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry. Cons: All the features were a little overwhelming at first, but the training and customer support helped us out.
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,057 reviews.
When is Birdeye open?
Birdeye is open now. It will close at 6:00 p.m.