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Birdeye
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our Rep who sold us Birdeye left right before implementation, so there was confusion at the beginning with our contract, which had to be changed. That part almost made us change our minds about Birdeye, but since then, all has been good so far. Gautam has been super helpful and knowledgeable and really made the implementation very easy, he was great!
I often felt that I did not understand what was needed from me, which caused multiple delays in our onboarding process. There were multiple instances where we had a call scheduled, and we found we couldn't move forward with the call because something was outstanding that I wasn't aware of. Through our onboarding my direct team did not receive formal training on Birdeye, so it is now something we'll have to schedule with our new account manager. Overall, the onboarding process was not smooth, and I'm left feeling that we do n... read more
Great onboarding experience! Michael and Kristin have been wonderful to work with. Their attention to detail and patience is much appreciated.
The team did a great job in explaining the many features as well as how to use them. The team also did a great job in the planning of implementation and follow up to questions.
Our team has been wonderful to work with. We have some tech people and some not-so-techy people at our company. Ankona and Seth have been great at explaining things so all can understand. It's always a pleasure to meet with them because they are friendly and cheerful.
Smooth and easy to work with, would be useful to have a better understanding of timelines so we can manage expectations and plan accordingly internally.
Michael has been great at helping keep us on track. Would love to have more automations if possible for things like competitors, ie looking at our categories + 25 miles and auto pulling them in!
I was worried about the integration with Instinct working but Gautam was able to get it done. We have a small sample size but it is working very well so far.
Arijit was professional and efficient. He did a great job. We had a simple implementation and he handled it well. We are still waiting on a response from other team members on a synch issue. (which, in my opinion, makes our onboarding yet incomplete.)
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,399 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Monday at 9:00 a.m.