Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
- 1975 Reviews5.0Google
- 1024 Reviews4.8G2 Crowd
- 722 Reviews5.0BirdEye
- Show All
Sort By:
5 results available.
Recommended
Patrice P. on Capterra
2 months ago
04/05/2021, 15:54 PM
Bird Eye Review
Pros: I like the ease of use the most. It compiles all the people I need to contact in the same place without providing my personal number
Cons: There is nothing negative I have to say about this software.
Overall: wonderful experience!
brandi a. on Capterra
2 months ago
04/05/2021, 15:52 PM
Brandi
Pros: I love that it let me know as soon as I get a review.
Cons: I really cannot find anything that I just outright don't like.
Overall: The experience has been very easy.
Lisa B. on Capterra
2 months ago
04/05/2021, 14:15 PM
Good Product Great Customer Service
Pros: This software was fairly easy to learn and use. If you have problems with anything there are support pages and the customer support -- either online or via phone/email is great.
Cons: Sometimes it seems the support pages do not keep up with some of the changes made to the software. Also some functions are not very intuitive. Would also be nice if some of the reports were able to be customized and showed the date range for the report at the top of the page. (It shows the date but not the date range of the report).
Bryan K. on Capterra
2 months ago
04/05/2021, 14:03 PM
Very Satisfied Birdeye User
Pros: I most liked how easy the software is to use.
Cons: I have not ran int any issues with the software so there is nothing i can specify that i dislike.
Overall: It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.
Abby M. on Capterra
2 months ago
04/05/2021, 12:03 PM
Birdeye is a wonderful program!
Pros: Being able to text in real time with potential prospects is very convenient! The site is user friendly and laid out neatly.
Cons: Overall, I feel like it is very easy to use and navigate through. It's been a huge asset to us!
Overall: The overall experience has been great! Birdeye has made it easy to interact with numerous people and answer any questions they might have!
Heather C. on Capterra
2 months ago
04/05/2021, 10:57 AM
My Bird eye Review
Pros: I like the ease and customer service of Bird eye. I like that once i input a customer, they are saved and it shows me their activity. If they have opened or clicked. I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
Cons: I think the campaigns or the templates could be easier to use. I don't like to make a template and be required to use that for certain stuff. Some parts should be a little more user friendly.
Overall: The reviews we receive are definitely done with the help of bird eye. It keeps me organized as to who i reached out to already and allows me to add people for future use ahead of time.
Theresa L. on Capterra
2 months ago
04/05/2021, 10:45 AM
Highly Reccommend!
Pros: Nowadays time is everything, an immediate, real-time response makes all the difference vs hearing a reply a few hours later (at that point, the prospect could move onto another competitor).
Cons: Sometimes the automated responses aren't ideal, which I understand a response is better than no response, but I've noticed that there are conversations that don't get forwarded to an agent if the question is 'answered'. I think the conversation should be forwarded regardless so the agent knows if they should follow up.
Overall: We have been leasing efficiently, even in the midst of this pandemic, because the prospects feel that we are here for them right now, in the moment over the convenience of online chat.
Michelle B. on Capterra
2 months ago
04/05/2021, 09:32 AM
Very helpful
Pros: Birdeye makes it so easy to get customer feedback.
Cons: I wish we could ask our clients more specific questions.
Debbie P. on Capterra
2 months ago
04/05/2021, 09:16 AM
Great way to have a "Birds Eye" view of your reviews!
Pros: Ease to respond to client reviews, and the ability to see all in one place!
Cons: I would like it if the email notifications were more detailed.
Overall: Social Media negative reviews