Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
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Kyle K on BBB
3 months ago
09/14/2022, 12:40 PM
BirdEye has been a great partner of ours. We've been working with them since January 2022. They've been over-responsive addressing any technical issues, and have multiple representatives assigned to our account. Our agency couldn't be happier. Most of the reviews that I've read are from people who don't actually have the BirdEye product, rather just a free listing on BirdEye.com. I've been involved with internet marketing for over 20 years and trust their products. Don't believe everything you read, give BirdEye a chance.
Holly S on BBB
3 months ago
09/14/2022, 07:22 AM
Very informational and easy to maneuver and to respond to potentials.
Business Response:
Great to hear! Thank you for taking the time to leave us a review and being a Birdeye customer!
Nicole Woody on TrustRadius
3 months ago
09/12/2022, 02:12 AM
When budgeting marketing spend, start here
Use Cases and Deployment Scope
- I have used Birdeye for over 7 years as a solution for single login review monitoring and response. It also provides fully integrated review solicitation campaigns and listing resolutions on 75+ websites with a single click.
Pros
- Review monitoring
-Review solicitation campaigns
-CRM Integration
Cons
- Referral integration
Likelihood to Recommend
- For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend.
Most Important Features
- Single sign on review response platform
-CRM integrated review solicitation
-Single solution chatbot functionality
Return on Investment
- We have been able to cut PPC spend completely from 35 locations after six months on Birdeye and not needed to go back. This has saved, on average $1200/mo per location.
-Capturing negative sentiment is invaluable when talking about online reputation. This allows us to work through negative experiences in a “sidebar” versus under the public eye to correct and learn.
Other Software Used
- Entrata, Yardi Voyager, AppFolio Property Manager
Zed A on BBB
3 months ago
09/08/2022, 02:12 AM
Great software! even better support. Any issues we had with implementation was resolved in a couple days.
Rebecca H. on Capterra
3 months ago
08/30/2022, 14:48 PM
A game-changer for our company
Pros: Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service.
Cons: There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end.
Overall: Great experience! Easy to use and manage and has been really beneficial and time saving for our company.
Josh T. on Capterra
3 months ago
08/30/2022, 13:33 PM
Birdeye lets you know how you're performing
Pros: Birdeye's ease of use allows you to get real feedback from your customer base quickly and efficiently.
Cons: I cannont think of any cons to this product.
Overall: Birdeye has been very helpful to show us what our customers expect and then allows us to train to exceed those expectations.
Mehak C. on Capterra
3 months ago
08/30/2022, 02:31 AM
All-in-one tool to build your reputation!
Pros: Birdeye helps build your reputation online and grow your business. It helps increase the number of reviews and automates the responses.
Cons: The software is a bit costly but worth the cost.
Gabriela Gil on TrustRadius
3 months ago
08/29/2022, 04:31 AM
Birdeye is an integral part of our client care workflow
Use Cases and Deployment Scope
- We use Birdeye to manage our reviews and it has really helped us gain a presence online for new customers to see all of our reviews across platforms. We use it on a daily/weekly basis through our client care workflow when we ask for reviews at the end of all of our transactions.
Pros
- They make leaving a review quick and easy
-They share reviews across platforms
-They have great customer service
Cons
- They can integrate directly with my CRM
Likelihood to Recommend
- Birdeye is a great tool to create a larger presence online for your business. When a client leaves a stellar review there is no chance of the review disappearing like in google.
Most Important Features
- Review management
Return on Investment
- Clients choose agents based off reviews and Birdeye ensure clients can find great reviews easily and quickly
Other Software Used
- Follow Up Boss, BombBomb, Twilio SendGrid
Patty R. on Birdeye
3 months ago
08/26/2022, 10:44 AM
Taylor Cramer is always very helpful and knowledgeable when I have questions!
Business Response:
Lovely! Thanks for taking the time to review us and shout out our team! :)