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Birdeye - Palo Alto, CA
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a wonderful experience with Itishri Kakkar and our onboarding process. She was always responsive to ANY questions that we had and if she did not have the immediate answer to something, then she would find out and get back to us. I appreciate all of her work and patience with our team. Social is a completely new concept for our company and she "nailed it" with demos! Thank you!!
Business response:
Hello Brianna, Thank you for taking the time to share your wonderful experience with Itishri Kakkar during the onboarding process. We appreciate your kind words and are thrilled to hear that she was responsive and helpful throughout. At Birdeye, we strive to provide excellent service, and it's fantastic to know that Itishri went above and beyond in assisting you and your team. We understand that social media can be a new concept, and we're glad she was able to provide informative demos.
Responsive, attentive and readily available when needed!
Business response:
Hello Eric, Thank you for taking the time to leave us such a positive review! We truly appreciate your feedback. At Birdeye, we strive to ensure that our customers receive the best possible service, and we're delighted to hear that you found us responsive, attentive, and readily available when needed. It's our goal to consistently provide exceptional support to all our valued customers, like yourself.
Nidhi was extremely helpful in answering my questions and giving me the links for the steps to help us in the future!
Birdeye is an exceptional platform! After transitioning from another reputation management company, our company has experienced an immense level of satisfaction with the exceptional care and support provided by our remarkable Birdeye team!
Pleasant, lot of knowledge, got some great help. plyush agarwal. His name is not on the list below.
Always very helpful when I have technical issues.
Business response:
Hello Albaro, Thank you for taking the time to share your experience with Birdeye and for giving us a 5-star rating! We are thrilled to hear that our team has been consistently helpful.
My visit to Berman Skin Institute Dermatology & Cosmetic Surgery was a very positive & pleasant experience ! From the scheduling of my appointment to the service I was provided . The staff was very professional & courteous . Dr Chiang took the time to answer all my questions . " Bonus points " , my procedure was completely painless & I was finished in no time ! Thank you Dr. Chiang & staff ! Five stars all day long .
Excellent customer service by Piyush Agarwal.My issue was solved in a timely manner and I’m very satisfied with the outcome.
Business response:
Dear Joseph, Thank you so much for taking the time to leave us a glowing review! We're happy to hear that Piyush provided excellent customer service and solved your issue in a timely manner. We pride ourselves on providing top-notch service to our customers, and we're glad to hear that we delivered for you. Best, The Birdeye Team
My technical problem was complex as a rehire linking past data switch current. The tech support staff at Birdeye is excellent solved the problem quickly.
Business response:
We're thrilled to happy that you had an excellent experience with our tech support staff and that your complex problem was resolved quickly. Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and hope to serve you again in the future. Best regards, The Birdeye Team
Frequently asked questions about Birdeye
How is Birdeye rated?
Birdeye has a 4.9 star rating with 7,475 reviews.
When is Birdeye open?
Birdeye is closed now. It will open on Friday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com