BirdEye
BIRDEYE FOR BUSINESSES
This profile is powered by BirdEye. Over 50,000 businesses use BirdEye everyday to get more reviews and manage all customer feedback. BirdEye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about BirdEye
- 1773 Reviews5.0Google
- 853 Reviews4.8G2 Crowd
- 714 Reviews5.0BirdEye
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Recommended
Administrator in Real Estate on G2 Crowd
a month ago
06/29/2020, 01:10 AM
District Portfolio Manager
What do you like best?
Birdeye is user friendly and compiles important data is easy accessable and readable. The customer service from Birdeye is the best! Review collected by and hosted on G2.com.
What do you dislike?
I found the mobile app to be a little difficult to use. I think it could be streamlined some. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Take the time to really look into all of the features. They are fabulous! Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We were able to streamline our online reputation management and increase response times. I can communicate directly with a resident for specific details. Review collected by and hosted on G2.com.
Jennifer C. on G2 Crowd
a month ago
06/29/2020, 01:10 AM
Lady Luck Casino Vicksburg
What do you like best?
The ease of putting in answers and that it automatically posts to the platform for you. Review collected by and hosted on G2.com.
What do you dislike?
I have not really found anything I dislike about Birdeye yet. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
I am able to put together data from all outlets and areas (yelp, Expedia, Trip Advisor ) and zone in on all areas that need resolution Review collected by and hosted on G2.com.
Kim O. on G2 Crowd
a month ago
06/29/2020, 01:10 AM
Great Review Management
What do you like best?
Birdeye sends review requests to our patients. I am able to view and manage the reviews from one location. Review collected by and hosted on G2.com.
What do you dislike?
Occasionally there is a glitch in the system and the review requests don’t get sent out to patients. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Management of reviews from patients. We have great reviews and are able to communicate with our patience Review collected by and hosted on G2.com.
Carrie K. on G2 Crowd
a month ago
06/29/2020, 01:09 AM
Best Review Software
What do you like best?
I like their text capability to get reviews. Review collected by and hosted on G2.com.
What do you dislike?
There's nothing I can say that I dislike about BirdEye. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We've definitely received more reviews because of BirdEye and we're able to interact with them quicker due to the chat widget. Review collected by and hosted on G2.com.
Wendy D. on G2 Crowd
a month ago
06/29/2020, 01:06 AM
Improve your Business Reputation
What do you like best?
Ease of use. Quick and easy to send a text to either a potential client that had a great call or closed client. Review collected by and hosted on G2.com.
What do you dislike?
I wish Birdeye had chatbots that were more tailored to specific businesses. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
If you are looking for a rating system for clients that are very easy for them to utilize right from their cellphones then Birdeye might be a good fit for your business. We get very quick responses due to the fact that clients seem to respond faster to text messages rather than emails. Text messaging really works best. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Client Reputation awareness has gone up and we are now able to communicate via text in our area code with our clients without the need of using our personal cell phones. Review collected by and hosted on G2.com.
Xanat N. on G2 Crowd
a month ago
06/29/2020, 01:06 AM
Very helpful!
What do you like best?
It's a great and easy way to communicate with patients. Review collected by and hosted on G2.com.
What do you dislike?
Have not encountered anything that I dislike. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
It is very user friendly and helps to facilitate patient communication. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
N/A Review collected by and hosted on G2.com.
Adam F. on G2 Crowd
a month ago
06/29/2020, 01:05 AM
BirdEye centralizes reviews
What do you like best?
BirdEye makes it very easy to monitor and track customer reviews across many platforms. Review collected by and hosted on G2.com.
What do you dislike?
There is nothing that I dislike about BirdEye Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We immediately get alerted when anyone reviews our company or products across the internet. When we get a less than favorable review we are able to immediately respond to the reviewer and address their issue. After we have resolved their issue they usually will take down their less than favorable review and/or replace it with a positive one. This helps us keep our customers and business partners happy and average rating high. Review collected by and hosted on G2.com.
Perri M. on G2 Crowd
a month ago
06/29/2020, 01:04 AM
An Evolution Takes Shape
What do you like best?
I like the idea of getting reviews for my clients. Often, they use the free ones, but there is not strategy inherent in that. Instead, BirdEye has created a strategy for making reviews work, integrating it in social media and business platforms like QuickBooks to stay on top of a company's positive reviews. Review collected by and hosted on G2.com.
What do you dislike?
Not everyone can afford you. Smaller companies forego this need because it can be overwhelming for startups. Perhaps there could be special scholarships for startups to get in on the technology of BirdEye. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Companies that are at least 2 years old should definitely consider BirdEye. I understand that startups might hesitate because of the cost, but in the end, it will be worth it. However, startups might have a harder time getting high rankings unless they have invested a lot into their company at the start. Often many do not, so just being honest in evaluating BirdEye as a tool for companies with more experience. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
Getting instant responses from our clients and staying on top of our relationships to give better service. Review collected by and hosted on G2.com.
Oak N. on G2 Crowd
a month ago
06/29/2020, 01:04 AM
Birdeye is a solid platform
What do you like best?
We signed up for Birdeye to aggregate reviews from around the web. It's a good monitoring platform for us and we have used it to acquire direct reviews as well. Review collected by and hosted on G2.com.
What do you dislike?
I am not sure what I dislike. For what they offer it's a good platform. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We didn't have a platform to aggregate reviews from other review websites. Birdeye has solved that for us. Review collected by and hosted on G2.com.