Nicole Woody on TrustRadius
3 months ago
09/12/2022, 02:12 AM
When budgeting marketing spend, start here
Use Cases and Deployment Scope
- I have used Birdeye for over 7 years as a solution for single login review monitoring and response. It also provides fully integrated review solicitation campaigns and listing resolutions on 75+ websites with a single click.
- Review monitoring
-Review solicitation campaigns
- Referral integration
Likelihood to Recommend
- For any company looking to clean up with online reputation from reviews to search engines - Birdeye is a partner I always recommend.
Most Important Features
- Single sign on review response platform
-CRM integrated review solicitation
-Single solution chatbot functionality
Return on Investment
- We have been able to cut PPC spend completely from 35 locations after six months on Birdeye and not needed to go back. This has saved, on average $1200/mo per location.
-Capturing negative sentiment is invaluable when talking about online reputation. This allows us to work through negative experiences in a “sidebar” versus under the public eye to correct and learn.
Other Software Used
- Entrata, Yardi Voyager, AppFolio Property Manager