Birdeye
BIRDEYE FOR BUSINESSES
This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye
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Recommended
Anonymous on TrustRadius
9 days ago
06/27/2022, 11:09 AM
Why YOU need Birdeye!
Use Cases and Deployment Scope
- Within our organization, we use Birdeye for almost 4,000 of our clients. We love to show our clients how to use Birdeye on their own, so I’ve been able to create a relationship with clients so may not have talked to very often. They are genuinely excited for what Birdeye can do to grow their business
Pros
- There are plenty of customization options within each business profile. When I show my clients how to use Birdeye, I give them the option to customize the text/email templates if they’d like. It gives users the opportunity to showcase the culture of the organization
-Different levels of access allow certain employees to see different information. This is important for business owners because they are able to track the employees’ performance within Birdeye.
Cons
- Removing some of the extra fields that can make navigating difficult. When showing clients how to use Birdeye to send out review requests on their own, there are a lot of sections to explain to them, which will often get them overwhelmed and confused.
Likelihood to Recommend
- Birdeye is well suited when you are looking for a simple, effective review software for your own business or for your clients of all sizes. Every organization is different, and Birdeye gives the opportunity to separate yourself from others within the industry.
Most Important Features
- Customization!
-Privacy. Everyone is able to have their own login with Birdeye, which allows for different levels of access.
-You’re able to brainstorm different review strategies, surveys, promotions, etc. depending on what your goal is.
Return on Investment
- Being able to utilize Birdeye for each of my clients has been a large reason why they continue to work with me. I have clients tell me they’re shocked there aren’t additional fees to use Birdeye.
-Since we have a large enterprise account, the clients are saving money having access to Birdeye through us, which is a huge advance once they realize the cost if they signed up themselves.
Alternatives Considered
- N/A. Have not used another review system.
Joni G on G2 Crowd
12 days ago
06/24/2022, 14:42 PM
"Couldn't be happier with Birdeye."
What do you like best?
I have tried many different avenues for client reviews and have never found anything that comes close to the ease of use of Birdeye. Not only is it easy for me to send out the request to my clients, it is super easy for my clients use. Getting reviews can be such a run around task and Birdeye takes all of the confusion and pain right out of it!
What do you dislike?
I honestly cannot think of anything negative to report! I have only had great experiences with Birdeye thus far.
Recommendations to others considering the product:
DO IT! You will not regret making the decision to start using Birdeye.
What problems is the product solving and how is that benefiting you?
I am solving the problem of sending out multiple requests to mu clients and having to walk them through how to leave a review and where. I have spent hours trying to track down clients for reviews only to forget to follow up enough for them to actually leave one. The benefits I have realized is that my clients are actually leaving reviews. The text message feature is a HUGE help a well. Clients have mentioned they like that as well.
Kim M on G2 Crowd
12 days ago
06/24/2022, 10:43 AM
"They Deliver!"
What do you like best?
They have a very progressive way of "Mining Reviews" that because of the flexibility presented to the person you are trying to encourage to leave a review, are actually participating at a relatively high rate.
What do you dislike?
Nothing comes to mind at this point in time.
What problems is the product solving and how is that benefiting you?
Trying to populate our website with honest verified reviews was the issue and Birdseye solved that right away. They also provide communication tools you can use to communicate with the people who leave reviews that you would like to reach out to.
Amanda H. on Capterra
14 days ago
06/22/2022, 07:46 AM
Birdeye is essential for managing business reviews
Pros: The Birdeye product is intuitive and easy to use. It's a must-have solution for any business which struggles to monitor reviews and overall reputation with many locations, sometimes in geographically disparate locations.
Cons: Honestly, there is nothing I don't like about Birdeye.
Overall: The company's locations are geographically dispersed and managed by someone different in each location. Birdeye is helping us provide consistent templates and guidance for responding to reviews, positive and negative, thereby greatly impacting the reputation of the company overall and redirecting any negative conversations offline.
Samantha H. on Capterra
15 days ago
06/21/2022, 06:46 AM
BirdEye Success!
Pros: The tracking of Google SEO and keeping our office information streamlined on the web.
Cons: There is not much about BirdEye that we do not love.
Overall: it's been great!! The online Customer Support is superb!
Doug W. on Capterra
16 days ago
06/21/2022, 05:06 AM
Great Customer Service!
Pros: Easy to navigate. Broad range of information & data points.
Cons: I have no complaints. I wish Yelp allowed better integration, but that's not the fault of Birdeye.
Overall: Extremely positive. I don't have to login to multiple websites to respond to reviews, which saves me time. The few instances when I have called for assistance, they have been great: responsive, very good follow-up, & knowledgeable.
User in Insurance on G2 Crowd
18 days ago
06/19/2022, 01:20 AM
"Birdeye is great"
What do you like best?
It gives me a snapshot of what customers are saying.
What do you dislike?
Filter out duplicate, identical comments from the same person.
What problems is the product solving and how is that benefiting you?
Aggregating data.
Heather S on G2 Crowd
20 days ago
06/17/2022, 05:20 AM
"Great for Customer Review visibility on your website"
What do you like best?
The aggregated, live customer reviews in several attractive widgets are embedded right into your website. The ability to set up SMS/Email marketing campaigns to request Reviews from short or long-term clients, and also send event and class reminders.
What do you dislike?
Difficulty in removing a review from BirdEye due to spam reviews that comes in on Facebook.
What problems is the product solving and how is that benefiting you?
They helped with our List management because our CRM is so bad (Intuit Quickbase). It was very manual and laborious.
Maria Rodriguez on TrustRadius
20 days ago
06/17/2022, 04:50 AM
Birdeye Helps Business Soar!
Use Cases and Deployment Scope
- We have three dental offices that rely on Birdeye's technology to help us capture the patient experience through Google reviews. The Birdeye dashboard is easy to use. I can see the patient reviews in real time. I get notifications via text and email as well. I can run a number of different reports from the dashboard. I have integrated my social media platforms so that the patient reviews appear on my social media pages as well. I have insight into how my competitors are doing as compared to my companies. It even captures all of your leads for you and you can send email or text campaigns to your contacts at any time. It's an incredible tool. There is no way that I'd have the bandwidth to do these marketing tactics on my own without the Birdeye technology. And we are about to add a new product - the Webchat feature. I can't wait.
Pros
- Reputation management
-Lead generation
-Business listings
-Webchat
-Referrals
Cons
- List more competitors in competitor analysis
Likelihood to Recommend
- I can't think of any business that couldn't benefit from Birdeye. Most everyone looks at a company's Google reviews before trying them out. Reviews definitely can influence a person's decision to go to your place of business or not. We send out our Birdeye review link to our patients right after their appointment. We even have a QR code with the link for them to review us. We want to strengthen our credibility and reputation in this highly competitive market and we do that by changing the way people experience dental care and by using Birdeye technology to keep us ahead of the curve. The Birdeye referral product wasn't as successful for us as we had hoped, but it may have just been that our patients weren't motivated by our $25 refer a friend program.
Most Important Features
- Reviews
-Listings
-Contacts
Return on Investment
- We receive thousands of reviews each year
-We're able to respond to the reviews in the platform
-We have appeared in over 312K Google searches
-User actions, such as visits to our website, also increased exponentially - 10.5K in a year
Alternatives Considered
- N/A
Other Software Used
- Open Dental Software, Slack