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  • Palo Alto, CA

Location details

Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
4.97,057 reviews
73 reviews have no rating
Scott C.'s profile image
Scott C. 
4 months ago

Reviews make it all happen Pros: The review request automations are great for us. As we complete jobs, we send out review requests to our customers and vendors. Great to hear what went well...and what needs some attention. Cons: There really aren't too many things that I don't like. The software didn't easily integrate with our project management software but customer support helped us overcome that! 

Joel O.'s profile image
Joel O. 
4 months ago

Easy as pie to use Pros: I like the user interface the most. Everything is laid out perfectly. Cons: When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send. Overall: Overall it is really awesome and I enjoy using it daily. 

Jared D.'s profile image
Jared D. 
4 months ago

Better Solutions Available. (BirdEye cares about their business not yours.) Pros: The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process. Cons: Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questi... read more

Liliana G.'s profile image
Liliana G. 
4 months ago

Birdeye is great! Pros: Birdeye is a great way for us to send out review once a project is complete. Cons: When we first got Birdeye it took me a bit to adjust and navigate. Overall: Has been an amazing experience. 

Richard G.'s profile image
Richard G. 
4 months ago

Birdeye to the Rescue Pros: Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far. Cons: The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll l... read more

Sandra F.'s profile image
Sandra F. 
4 months ago

Increased reviews Pros: Product was easy to use. The ease of navigating the website and app was friendly. Cons: Initially overwhelming, but customer service was helpful. 

Dacelin S.'s profile image
Dacelin S. 
4 months ago

Review of Birdeye Pros: we can maintain great google reviews more easily Cons: i cant really think of anything that we dont like 

Lisa S.'s profile image
Lisa S. 
4 months ago

Multifaceted Solution for Digital Customer Engagement Pros: What I appreciate most about Birdeye is its robustness as a communication platform. The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all customer interactions. This ability to combine engagement and tracking into a unified interface results in a remarkable increase in efficiency, allowing us to respond quicker and more precisely to our clientele's needs. Cons: On the slight dow... read more

Gus B.'s profile image
4 months ago

An Integral Tool for Modern Customer Interactions Pros: One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly dashboard. This feature not only saves time but also enhances our ability to make quick and informed decisions. Coupled with its interactive chatbot, Birdeye has proven to be an invaluable tool in elevating our customer service to new heights. Cons: Despite the numerous advantages, Birdeye is not without its challenges. For beginne... read more

Frequently asked questions about Birdeye

How is Birdeye rated?

Birdeye has a 4.9 star rating with 7,057 reviews. 

When is Birdeye open?

Birdeye is closed now. It will open on Monday at 9:00 a.m.