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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My brother has Advanced Dementia and his condition has sadly deteriorated this year. Whilst my family were very pleased with the excellent morning and night care Bluebird gave my brother, we came to realise that his needs were no longer going to be met by just a carer in the morning and one in the evening. We explored the idea of "live-in" care for my brother as he was often up in the night turning on switches etc., and as we were asleep upstairs we had no knowledge of what my brother was doing downstairs. We discussed "live... read more
Business response:
Thank you for your kind words and review. Caring for your brother is a pleasure, and we are delighted to hear that it brings you peace of mind, knowing he is well cared for and has shown such significant improvement in his mobility and overall health. We are glad live-in care is having such a positive effect on your brother and the wider family. It is a pleasure to provide ongoing care and support.
I cannot recommend Bluebird carers highly enough. Everyone who came to the house to care for my father or who I spoke to on the phone was friendly, sympathetic and helpful. I cannot fault the care he received from Bluebird care in the last weeks of his life and every carer was a pleasure to see. They never seemed to be in a rush and checked on my Mum every visit as well. Communication with the office was also very efficient and caring .
Business response:
Thank you so much for your lovely review. We are very pleased to hear that you feel Bluebird Care North Hampshire & West Berkshire provided the high level of care your father required when needed, and that we were able to alleviate some of the stress you experienced at the time. We wish you and your family all the very best.
Bluebird adapted to changing circumstances of both my parents, and identified suitably matched carers for their personalities. They maintained a good relationship throughout, both the visiting and live in carers, but also the office staff were responsive to all our feedback and changing circumstances throughout.
Business response:
Thank you for your review. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we're glad you feel we did this well! It was a pleasure taking care of your parents throughout their care journey. Thank you for choosing Bluebird Care.
My Uncle had carers twice a day always found them very happy and helpful. They made his day always, office very helpful when you needed them.
Business response:
Thank you for your 5-star review. It has been an absolute pleasure caring for your uncle for the last three years, the care experts were very fond of him. We are very pleased that you were happy with the service you received.
The office team have been nothing but accommodating to my mother's changing needs, swiftly changing calls/times to try and make things easier. The care team are also wonderful, being kind, considerate, caring and also lifting Mum's spirits daily with a laugh or two.
Business response:
Thank you for your kind review. It is a pleasure to support your mum and it's wonderful to hear the care experts lift mum's spirits while maintaining their professionalism. Please do not hesitate to contact the team if we can be of any further assistance.
Our young carer is so bright and cheerful and mum enjoys walking the dog around the field with her when she comes each week to give dad a rest. The dementia adviser has been especially helpful and supportive to us as a family.
Business response:
Firstly, thank you for your review. We are so pleased your dad has benefited from the support of the care expert allowing him to rest. It's wonderful to hear that the services of the dementia care adviser have helped support you and your family.
Carers come five nights weekly to help my husband at bedtime. They are unfailingly professional, cheerful and obliging. As with any profession, some are better than others but I couldn't fault any of them. Staff in the office are also helpful and an email elicits an invariably helpful response.
Business response:
Thank you so much for reviewing our service. We are delighted to hear that you have found it to be very professional. It's a pleasure caring for your husband, all our care experts enjoy visiting you both. Please do not hesitate to contact us if we can be of further assistance.
When my husband came out of hospital in March 2024, he was put on palliative care and was only given a few days to live. He was so ill. He was attended to by the district nurses and charity nurses daily. He was also looked after by two Bluebird Care carers four times a day. I looked after him for the rest of the time. It was amazingly hard work and I would not have been able to do it on my own. There were different carers on different shifts but they were all courteous, caring and gentle. He is so much more improved with the... read more
Business response:
Thank you for your review, we appreciate your kind words. It is a pleasure supporting you in caring for your husband and wonderful to know he is improving. We take great pride in our care experts and the care they provide, so it is lovely to hear you look forward to seeing them. If we can be of any further help, please do not hesitate to contact the team.
Bluebird Care has been able to adjust to the changing needs of my parents and provided excellent care throughout. My parents' live-in care support was very good and having a carer present all the time provided reassurance. We have been very happy with the care support.
Business response:
Thank you for your review. It has been an absolute pleasure caring for your parents for the last three years, where they started with our domiciliary care service moving on to live-in care when they needed more support. Please pass on our best wishes to your parents and once again, thank you for your kind words.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.7 star rating with 121 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.