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Bluebird Care Basingstoke, Newbury & Hook
- Home Health Care
- Newbury
About this business
Location details
17, Plantagenet House, Kingsclere Park, Basingstoke, Kingsclere, Newbury, RG20 4SW, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Uncle had carers twice a day always found them very happy and helpful. They made his day always, office very helpful when you needed them.
Business response:
Thank you for your 5-star review. It has been an absolute pleasure caring for your uncle for the last three years, the care experts were very fond of him. We are very pleased that you were happy with the service you received.
The office team have been nothing but accommodating to my mother's changing needs, swiftly changing calls/times to try and make things easier. The care team are also wonderful, being kind, considerate, caring and also lifting Mum's spirits daily with a laugh or two.
Business response:
Thank you for your kind review. It is a pleasure to support your mum and it's wonderful to hear the care experts lift mum's spirits while maintaining their professionalism. Please do not hesitate to contact the team if we can be of any further assistance.
Our young carer is so bright and cheerful and mum enjoys walking the dog around the field with her when she comes each week to give dad a rest. The dementia adviser has been especially helpful and supportive to us as a family.
Business response:
Firstly, thank you for your review. We are so pleased your dad has benefited from the support of the care expert allowing him to rest. It's wonderful to hear that the services of the dementia care adviser have helped support you and your family.
Carers come five nights weekly to help my husband at bedtime. They are unfailingly professional, cheerful and obliging. As with any profession, some are better than others but I couldn't fault any of them. Staff in the office are also helpful and an email elicits an invariably helpful response.
Business response:
Thank you so much for reviewing our service. We are delighted to hear that you have found it to be very professional. It's a pleasure caring for your husband, all our care experts enjoy visiting you both. Please do not hesitate to contact us if we can be of further assistance.
When my husband came out of hospital in March 2024, he was put on palliative care and was only given a few days to live. He was so ill. He was attended to by the district nurses and charity nurses daily. He was also looked after by two Bluebird Care carers four times a day. I looked after him for the rest of the time. It was amazingly hard work and I would not have been able to do it on my own. There were different carers on different shifts but they were all courteous, caring and gentle. He is so much more improved with the... read more
Business response:
Thank you for your review, we appreciate your kind words. It is a pleasure supporting you in caring for your husband and wonderful to know he is improving. We take great pride in our care experts and the care they provide, so it is lovely to hear you look forward to seeing them. If we can be of any further help, please do not hesitate to contact the team.
Bluebird Care has been able to adjust to the changing needs of my parents and provided excellent care throughout. My parents' live-in care support was very good and having a carer present all the time provided reassurance. We have been very happy with the care support.
Business response:
Thank you for your review. It has been an absolute pleasure caring for your parents for the last three years, where they started with our domiciliary care service moving on to live-in care when they needed more support. Please pass on our best wishes to your parents and once again, thank you for your kind words.
We have used Bluebird Care for over a year now and the care they have given to our mum has been invaluable. Each of her carers is respectful of her needs and works hard to deliver her care plan in a way that suits her best and that she is comfortable with. We have been able to adapt and increase care over this period and at every stage, Bluebird has worked with us to accommodate changing needs. This has helped us enormously to continue caring for our mum at home where she is happiest.
Business response:
Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping your mum safe and happy in her home and we're glad you feel we do this well! We are always more than happy to assist, please do reach out to the team if we can help in any way. Take care!
Generally a very reliable service, but some inexperienced staff who seem confused without direction. There seems to be a desire to finish early rather than do a little extra, eg light housework. Extra training might help with cooking, not for all but for some of the carers.
Business response:
Thank you so much for reviewing our service, we are delighted to hear that you have found the service to be very reliable. We pride ourselves on a well-managed and consistent service so your general feedback is heartening. At the same time, we take on board your comments about some less experienced staff who could benefit from additional training, particularly in cooking. This is an area we constantly review and so will incorporate your feedback into our service improvement plan.
My dad's care needs have increased due to the progression of the dementia. I had no hesitation, following consultation with the GP, to opt for live-in care in November 2023. We decided to remain with Bluebird Care as they had provided the care for my dad ever since his diagnosis over seven years ago. This care has been excellent throughout this time and the exceptionally high standards have continued with the live-in care. I have total peace of mind that my dad has the best and most appropriate care for his needs being provi... read more
Business response:
Thank you for your review, it means a lot to us. It is a pleasure looking after Dad, he is definitely a character and is really flourishing with his live-in care expert. We receive lovely photos of them out visiting places from his past, evoking wonderful memories. Please do not hesitate to contact us if we can be of further assistance.
Frequently asked questions about Bluebird Care Basingstoke, Newbury & Hook
How is Bluebird Care Basingstoke, Newbury & Hook rated?
Bluebird Care Basingstoke, Newbury & Hook has a 4.8 star rating with 113 reviews.
When is Bluebird Care Basingstoke, Newbury & Hook open?
Bluebird Care Basingstoke, Newbury & Hook is closed now. It will open at 8:30 a.m.