Bluebird Care Lancaster & South Lakeland

4.8

Home Health Care
Lancaster

About this business

Healthcare Home Health Care

Location details

Willow Mill, Fell View, Caton, Lancaster, LA2 9RA, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.8100 reviews

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M M

a week ago

We have only been working with Bluebird for the last four weeks during which time we've found the help provided by the carers to be excellent. They are punctual, friendly and helpful. The support provided by the office has been excellent too.

Business response:

Thank you so much for your kind feedback. We are delighted to hear that your experience over the past four weeks has been positive. It's wonderful to know that our carers have been punctual, friendly and helpful, and that the support from our office team has met your expectations. We truly appreciate you taking the time to share your thoughts and look forward to continuing to provide excellent care and support.

Paul S

2 weeks ago

The client has been very pleased with the standard of care. The care package was put in place very quickly and has been managed effectively ever since. Regular reviews allow for matters to be dealt with smoothly and effectively. Having a number of individual carers who have shown patience, understanding, encouragement all with good humour has helped in creating a positive environment where my cousin has felt safe and has gained strength physically as well as emotionally. Thank you Bluebird

Business response:

Thank you so much for your kind feedback. We're delighted to hear that you're pleased with the standard of care and that the package was put in place and quickly managed effectively. It'd wonderful to know our carers have created a safe, positive environment where your cousin has grown stronger both physically and emotionally. We truly appreciate your words and will ensure we share this with the team.

Shirley H

a month ago

We have only recently started using the agency and are pleased with all carers so far. Very friendly and pleasant. So helpful, nothing too much trouble. Constantly checking that all is OK with my son. Punctual and efficient, delighted x

Business response:

Thank you so much for your kind and thoughtful review. We're delighted to hear that you've had such a positive experience with our carers and that they've been friendly, helpful, and attentive to your son's needs. Your feedback means a great deal to us, and we'll be sure to share your lovely comments with the team.

John E

2 months ago

The support from the carers is very thoughtful, they let mum be as independent as they can, yet keep her overall comfort as a top priority. They are very responsive, but not pushy. They are very good at letting us be the priority when we visit.

Business response:

We really appreciate this feedback. Thank you so much. It truly is an honour and privilege to care for your mother

C W

3 months ago

Bluebird Care have been absolutely outstanding in the care of my Aunt. From day one they were punctual, kind, respectful, nothing was too much trouble for them. My Aunt has looked forward to there friendly visits daily, where they catered professionally for all of her needs. I would wholly recommend to anyone to use Bluebird Care as their care company

Business response:

Thank you so much for taking the time to share your kind words. We are delighted to hear that your Aunt has felt supported, respected, and well cared for by our team. Building trust and providing compassionate, reliable care is at the heart of what we do, and it means a great deal to know that our visits have made a positive difference to her daily life. If there is ever anything more we can do to support your Aunt or your family, please don't hesitate to let us know.

E W

3 months ago

We've found Bluebird very good. The carers do all the jobs they are asked to do and are very friendly with my auntie. Bluebird are very caring and have offered walks, coffee mornings etc for my auntie which is just what she needs to get her out socialising.

Business response:

Thank you for a lovely review. We are so pleased things your Auntie is enjoying our carers' support and the social activities. Its great to hear she feels well cared for and encouraged to get out and about, so we are really pleased its making a difference.

C M

4 months ago

Bluebird have provided excellent service over the past year. The girls are professional and polite and get on really well with my mother. Although there has been the odd occasion when we have not been notified of a change of time/carer but that is just a minor glitch in the system. On the whole we are glad that we chose Bluebird as our carers. Keep up the good work.

Business response:

Thank you so much for your lovely review! We're so happy to hear that our carers get on well with your mum and that you've been pleased with our service. Your support means a lot to us, and we'll keep doing our best to make every visit a happy one!

David H

4 months ago

Very good service and excellent communication . The staff do a very good job under difficult circumstances. I would recommend Bluebird care . Keeping me informed is very important and gives you confidence.

Business response:

Thanks for that David. We work really hard at communication, we see this as key to providing the best possible service for a person. Its great to hear how valuable it has been in your aunt's case

Jennie H

5 months ago

My mum has been very pleased with all the carers. All have completed the tasks requested and been pleasant and timely. They ask if she needs anything else doing too. Any queries I have our dealt with immediately. I would definitely recommend.

Business response:

Thank you for leaving such a lovely review. I am so pleased mum is happy with the carers visiting and the service being provided. We always aim to provide a high quality service and its always reassuring to hear such positive feedback. Thank you.