BMW

4.6

Automotive
Newport News, VA

About this business

Automotive Auto Parts & Supplies Auto Repair Car Dealers

Location details

12861 Jefferson Ave, Newport News, VA, 23608, United States

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Weekday	Schedule	Status
Mon	7:00 a.m. to 8:00 p.m.
Tue	7:00 a.m. to 8:00 p.m.
Wed	7:00 a.m. to 8:00 p.m.
Thu	7:00 a.m. to 8:00 p.m.
Fri	7:00 a.m. to 8:00 p.m.
Sat	7:30 a.m. to 8:00 p.m.
Sun	Midnight to 6:00 p.m.

4.62,850 reviews

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suggacha

9 years ago

Donald Morrow is awesome He worked longer hours and even on his days off he was there for me. He was patient an very understating.

Business response:

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service. Donald likes to ensure our customers are taken care of no matter what. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

TRUE Li FAN

9 years ago

Don Morrow promised me a great car. 3 weeks into my ownership, I believe he's delivered on his promise. Don never gave up on finding the perfect car for me no matter how many times I rejected his new find. Patience paid off - Don got his sale and I got my dream ride! Thanks Don and Lloyd Howell.

Business response:

Thank you for the 5 star review. We are happy to hear that Don was able to go above and beyond by continuously working with you until he got you into your dream car with a deal that was right for you. Don is a great associate and we are pleased our customers recognize his hard work and patience. Our associates truly care about customer satisfaction. We hope you continue to enjoy your new vehicle. Have a wonderful day!

Crockett!!50

9 years ago

I want to thank Donald Morrow for everything he's done. He knows a lot about the cars and has followed through with his customers. So if you're in the market for a BMW go see Donald Morrow!!

Business response:

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Don Morrow was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

Jdigg009

9 years ago

So I have purchased many cars through the years...I must say the Gran Coupe is perfect for me. I love it. Dennis was extremely effeicient with my paperwork and telling me how to work all the technology in the vehicle.

Business response:

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Dennis was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

195532RO

9 years ago

I've never encountered a nicer, more easy-going salesman. Jimmy arranged a test drive of the i3 and couldn't have done a better job. Very kind man.

Business response:

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Jimmy was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

magnolia88

9 years ago

Don Morrow and the GMs did an awesome job of helping with car selection and negotiation of my trade. Excellent Customer Service! Thanks so much!!

Business response:

Swindycity67

9 years ago

After searching for months, I found the vehicle on line, and we negotiated a price sight unseen and started the paperwork to lock in the deal. When I arrived to pick up the vehicle, I was greeted with warmth from my sales representative-Dennis. My parents and I travel 3 hours to pick up the vehicle and the General Manager-Lloyd made sure it wasn't unrecognized. We really appreciated the hospitality extended to us. If you're considering buying a BMW, the trip to Casey it will be worth your time. And ask for Dennis. Casey BMW ... read more

Business response:

Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. We're also very pleased to know that Dennis Grant was able to make your experience with us pleasant! If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you h... read more

Pete4279

9 years ago

Don Morrow did a fantastic job. I found the vehicle on line, and we negotiated a price sight unseen. When I arrived to pick up the vehicle, all the paperwork and the vehicle were ready to go and we were complete in under two hours. Don provided first class treatment! While going over the paperwork in the business office, we noticed a discrepancy between what I was told verbally and what the paperwork said. The issue was a significant amount of money, and an honest error. Don and the GM chose to honor the verbal agreement, de... read more

Business response:

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

RBailey

9 years ago

Dennis has excellent customer and helped me find the perfect car! I was so excited to own my very first Mercedes Benz! All at a reasonable price!

Business response:

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day!