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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
Galon was real helpful with me searching for a car. He was always available to answer any questions and helped me understand the trade in policy a lot better. I would definitely refer anyone to Galon that is searching for a car.
Business response:
Thank you very much for your review of our dealership. We are very proud of our staff and are encouraged by your comments. Customer service has always played an important role here. In this competitive market, we want you to know that we really appreciate your business and that we will continue to go above and beyond for our customers. Have a great day and we hope to see you in the future!
Buying a car is a stressful experience at times. Galon made my experience the best ever. Though I was not able to actually purchase the vehicle I was looking for, Galon made me feel so at home and his customer service was amazing! When I am ready to make my purchase I most definitely will be coming back to Galon! Thank you Casey BMW and especially Galon Wofford for an awesome experience.
Business response:
Providing our customers the best customer service we can offer is our goal and we will go above and beyond to assure that as that is the Casey BMW way. We want you to feel apart of the family here, so we are pleased that our team was able to provide that for you by being patient and taking the time to find the vehicle that best suited your needs. We look forward to working with you again and hope you have a good day.
I came in learned a lot with the help of my man Galon!! I am in process in purchasing a vehicle and he found some cars in my price range that I can not turn down!!!!
Business response:
Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants, like finding the best deals. We hope you have a great day!
Galon helped me find EXACTLY what I wanted so quickly. In fact it was too quick I didn't even think I was prepared to buy a car, but I couldn't pass up the deal. He is very polite and customer service was OUTSTANDING! I've had my car for almost a year now and Galon still calls and checks up to make sure everything is going okay with my car. Thanks a lot to Galon & Casey BMW, they made my first car buying experience one to remember.
Business response:
Thank you for your review. We have always believed that purchasing a vehicle for the first time is a stressful endeavor, and if we are able to provide customer service that would lessen some of that stress, then we are on the right track.Our staff believes in providing that personalized service! We look forward to another opportunity to work with you at our location for any of your vehicle needs, and once again, thank you for your positive comments!
I would recommend this dealership to everyone who wants to experience prompt service and the most courteous staff in the Hampton Roads area. You wont regret it.
Business response:
Thank you for the rating! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you again in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!
Very easy to find car I like thanks to Galon. Best salesman ever. I've recommended 3 friends to come purchase vehicles from you guys since I bought my car
Business response:
It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers, as we understand that the process of purchasing a new vehicle can be difficult, we pride ourselves in making it as comfortable and smooth as possible for you. We wish you safe travels in your new car and look forward to seeing you again!
I came in looking to trade in my 2011 M3. They gave me a fair trade and I was very happy with their customer service. Car buying is always painful but they tried to make it as painless as possible. Sam was the best!
Business response:
Thank you for choosing our dealership, and for taking the time to write a review! We are so glad you found the experience easy and our staff friendly here at Casey BMW. We take pride in providing a hassle free experience and enjoy giving you such a positive experience! We are here for all of your service and car buying needs, and we look forward to seeing you in the future! Thanks again!
Don Morrow was great! He was professional and very knowledgeable. He made the whole car buying experience easy, pleasant and effortless! We drove off the lot that same evening! Would recommend Casey BMW in a minute!!!
Business response:
We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate Casey BMW experience, so we're glad you were able to get a worthy experience and a vehicle you wanted. We care about making a match that lasts and strive to be the best in customer service to gain loyal customers such as yourself. We hope you come to us for any of your vehicle needs.
I am thrilled that I came to Casey BMW to buy my new car. They were so helpful and helped me make a well formed decision. I will recommend everyone go there because the service is worth it. Everyone is friendly and attentive. No one was pushy and they treated me very kindly. What a great first time buying a car from a dealership!
Business response:
We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Casey BMW. Our team of professionals are dedicated to providing you and everyone else who visits with only the best there is to offer. It’s so nice to hear that our team helped to make your experience such a positive one. We wish you safe travels in your new Ford and look forward to seeing you again soon!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.