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BMW

4.6

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Location details

12861 Jefferson Ave, Newport News, VA, 23608, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 8:00 p.m.
Tue7:00 a.m. to 8:00 p.m.
Wed7:00 a.m. to 8:00 p.m.
Thu7:00 a.m. to 8:00 p.m.
Fri7:00 a.m. to 8:00 p.m.
Sat7:30 a.m. to 8:00 p.m.
SunMidnight to 6:00 p.m.
4.62,850 reviews
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L. Booker's profile image
L. Booker 
9 years ago

My experience at Casey BMW with Don was great! After a total loss to my 2007 328i I was in search for another. Don recommended several vehicles and eventually I found an exact replacement but with amazing details my 2013 did not have. Buying from Casey really gets you top of the line previously owned vehicles. I went with a 2013 BMW 328i coupe and I am very happy with my service and selection. Don and his team also went above and beyond to get financing for me to leave with my car the same day. A amazing team at Casey BMW. 

Business response:

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day! 

Watson81's profile image
Watson81 
9 years ago

Thank you to salesman Joe Hargraves. Joe was knowledgeable of all vehicles offered on the lot. He took the time to learn my interest, likes and dislikes. He worked feaverishly with the sales manager to get me in the vehicle I desired. His tireless effort and dedication to service is to be commended. After working with him for three weeks; he got me in the vehicle I wanted at the cost I wanted. A true BEACON at Casey BMW! I highly recommend. 

Business response:

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day! 

MCM's profile image
MCM 
9 years ago

Don Morrow was great to work with. I saw a car I liked online and inquired about it. Don came in on his day off and answered all our questions and we decided to purchase the car. Great experience. Would definitely buy from him again. 

Business response:

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day! 

Cmott's profile image
Cmott 
9 years ago

From the moment I met Joe he educated my wife and I on the Pros and Cons of leasing. After much discussion we decided to Lease our first Vehicle! Thank you Joe we couldn't be happier. 

Business response:

Thank you for the review! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day! 

Michael L Malone's profile image
Michael L Malone 
9 years ago

Casey did a great thing getting Joe Hargraves and Lloyd Howell on their team! We have worked with Joe for several months and with Lloyd Howell for the past couple of weeks in determining which BMW was right for us. They both have been extremely patient, answered all of our question completely and were simply very pleasant to work with! Absolutely no pressure, just good solid information. I want to personally thank Joe and the General Manager, Lloyd for helping us find the perfect vehicle to grow into and for making our buyin... read more

Business response:

Thank you for the review Michael! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day! 

Sydcilla's profile image
Sydcilla 
9 years ago

I went in to look and test drive the new X5 electric hybrid. I already had an X5I and just wanted to see what the difference was. Lloyd and Crystal are the best. They spend hours trying to make sure I got everything I wanted. This was the second time buying from Lloyd and this time was even better than the first one. If your looking to buy a BMW Crystal and Lloyd and they will make sure you well taken care of. Thanks again to my BMW team Lloyd and crystal. Hope your seed or my future purchases. 

Business response:

Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day! 

Paul Angelson's profile image
Paul Angelson 
9 years ago

Don was very good in keeping us in touch on the what was going on with the purchase our car. All was smooth and we were in and out in no time. 

Business response:

Thank you for the review Paul! We are glad to hear that your experience with us was 5 star worthy and we hope to be able to do so for many years to come. Thank you for your time and have a great day! 

djcruize's profile image
djcruize 
9 years ago

I had a great experience buying my first BMW from Joe Hargraves. It was a long time coming (3 years of looking, browsing, dreaming) and Joe was patient as can be expected. When it came to delivery, I caught up with Joe in the back putting on the finishing touches on the car that made it sparkle. He really treated my car like his own. Everyone that I encountered was pleasant and added to an overall positive buying experience. 

Darrell L Jones's profile image
Darrell L Jones 
9 years ago

I went in for the clinic and met Crystal. She make car buy seem like a picnic. I wasn't in the market for a new car, and Crystal never treated me like I was. She just spent some quality time showing me that wonderful car lot. Ended up buying a 528 and I must say, the entire process ended up being totally enjoyable. Crystal was the perfect saleswoman that I really enjoyed. I have my home now for buying cars. I am recommending that everybody should at least try this experience out, because Crystal will change what you think ab... read more

Business response:

Thank you for the review Darrell! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day! 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.6 star rating with 2,850 reviews. 

When is BMW open?

BMW is closed now. It will open at 7:00 a.m.