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BMW
- Automotive
- Owings Mills, MD
About this business
Location details
9700 Reisterstown Rd, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"this dealership is a failure and should be closed down." I traded my 2019 ram 1500 for a 2020 Bmw X5 on 06/20/20 and until today 07/14/ 20 my trade in has not been paid off. My bank kept sending me notifications why i cancelled my insurance and that my payment is past due. I made several calls to bmw of owings mills to find out why they have not paid off the 2019 ram 1500, my people these were their responses: DAVID HESS MY SALESMAN FOR X5 HAS LONG BEEN SILENT, HE NEVER SHOWED ME THE FEATURES OF THE X5 LIKE A REGULAR CAR DE... read more
"NOT SATISFIED AT ALL" After taking delivery on my 2016 528I XDRIVE on June 19th 2019, I discovered that the left front shield was damaged, actually torn and cost $176 to replace, I was not advised the car did not have Sirius radio $300 to install the code, I was not advised the car only came with one key ( however this was abated by the Finance Director Bob Harris) had to replace the wiper blades $52, the guy at Advanced Auto agreed that they looked like originals to him also they were in such bad shape. Their mission state... read more
"Unfortunate Miscommunication" Miscommunication, They offered a good explanation and insight as to what happened. The price on the car was wholesale price and they decided to honor the price on the car but the car was actually wholesaled out a few days before. Unfortunate circumustances.
Business response:
Thank you for taking my call and understanding the situation. We are now BMW of Owings Mills, no longer Northwest BMW and am looking for to speaking to you next week about the possible sale of a new 5 Series. Josh P.
"Car purchase bmw x1" Eric is so great have been purchasing cars from him for many years ... he is fabulous he knows his cars and is a very honest guy and will keep coming back
"Team work " My exception kind, loving, warm hearted sales person Karen Anderson and the entire Northwest BMW team are phenomenal. The best car dealership in the DMV area.
"Karen Anderson" I purchased my second vehicle from Karen Anderson at North West BMW. My experience with her was nothing short of amazing. Customer service is and always on point. They do not call her the BMW lady for nothing. She has a customer for life..
"Warranty " I Was very disappointed in the change of warranty/service plan. The change almost made me reconsider my deal with BMW. But Eric was great.
The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with leadership.
Bought a car from this dealer and had them ship it. On the phone they were very accommodating and wanted to do anything to earn the sale. As soon as they received money for deal they forgot how to deal with a customer!!! Lied to about when car was to be shipped and when the car finally came was damaged!!! Went and had it appraised for damage and damage is over $2500!!! Have called, emailed and texted salesperson and management and have been ignored!!! If this is the way they do business watch out and buy from someone else!!!... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,603 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.