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BMW
- Automotive
- Owings Mills, MD
About this business
Location details
9700 Reisterstown Rd, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have been going to BMW of Owings Mills for over 10 years, great service, Mark Johnson has been very nice to me all the years, he is one of the reasons I keep buying BMWs. Thanks Mark!
Prompt, clear and easy to pay. Explained the current work needed and what future service will be.
We had an appointment to see a vehicle at 2 PM we drove an hour and a half to get there when we got there the vehicle was just in the process of being sold to someone else… But the gentleman in charge persuaded the potential buyer to purchase another vehicle of a different color. Very disappointing that the car was not saved for us to look at before they showed it to someone else since we had an appointment. Upon purchasing the vehicle we found it very disappointing that they jacked the price up over $3000 more than the MSRP... read more
Business response:
Thank you for sharing your experience with us. We want you to feel comfortable sharing the good and the bad with us. We're sorry that you visit with us fell short of expectations. We have taken the good and the bad elements that you mentioned and are making some important changes. Congratulations on your purchase, we hope that you are enjoying it!
"We had an appointment to see a vehicle at 2 PM we drove..." We had an appointment to see a vehicle at 2 PM we drove an hour and a half to get there when we got there the vehicle was just in the process of being sold to someone else… But the gentleman in charge persuaded the potential buyer to purchase another vehicle of a different color. Very disappointing that the car was not saved for us to look at before they showed it to someone else since we had an appointment. Upon purchasing the vehicle we found it very disappointin... read more
Business response:
Thank you for sharing your experience with us. We want you to feel comfortable sharing the good and the bad with us. We're sorry that you visit with us fell short of expectations. We have taken the good and the bad elements that you mentioned and are making some important changes. Congratulations on your purchase, we hope that you are enjoying it!
"Rude and disrespectful sales staff who take customers for..." Rude and disrespectful sales staff who take customers for granted and do not provide much of service
"Waited 2 extra hrs. No one informed me my car was done...." Waited 2 extra hrs. No one informed me my car was done. Had to asked if they were completed serving my car.No one shared updates on my car and it's service. Definitely not what I expected and have experienced in the past.
Business response:
We are very sorry to hear about this, Lashana. This information is very important to us and has been given to management to look into for improvements to our process to better assist our clients moving forward.
"Don't bother leasing with this dealership. Incredibly..." Don't bother leasing with this dealership. Incredibly overpriced. Doesn't answer questions when trying to get into the specifics but keep asking you if you're ready to place an order.
Business response:
Hello there albertrobin, we are very sorry to hear about your experience at our dealership. This information is very important to us and has been given to management who would like to speak with you about it. Unfortunately we are unable to locate contact information for you based on the name on your review. Please reach out to our General Manager, Imran Javed when you have a moment at (410) 902-8700.
"This was an airbag recall service. Mobil was not..." This was an airbag recall service. Mobil was not available, but the dealership agreed to send someone over to pick up my car and bring it back afterwards. Courteous service, no issues, prompt communication.
"This dealership is an insult to the automotive industry,..." This dealership is an insult to the automotive industry, and and poor showing of customer values. I was ready to travel about 100 miles to them, because at first, they seemed genuine. Then we got to the trade numbers. To say that their evaluation was insulting, would be a gross understatement. And to top if off, they lie to you, and treat you as if there isn't a world of information available on the internet. This review got the attention of a sales manager pretty... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,603 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.