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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
cool dudes! Service guys were polite, especially Derek. Its amazing how those guys keep it all together under a fast paced environment such as that.
Business response:
Thank you Greg for writing this fantastic review and giving our dealership such an excellent star rating! Sincerely, Paul Vance | General Manager | 888-643-8117
Best Sales Department EVER! My salesman (James Orton) was not pushy - listened to what I wanted and gave it to me. I did not plan on buying a car that day! General Manager (Tim Conlon) was awesome too! James took the time to sync my bluetooth, register me online, set up presets in my new car of radio stations I liked, set my navigation to my home, my seat settings, you name it!!
Business response:
Jody, thank you for taking the time to leave us a review and for giving us helpful feedback. We're ecstatic to read that James and Tim were able to accommodate your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We hope to work with you again in the future for any of your automotive needs! Sincerely, Paul Vance | General Manager | 888-643-8117
Great Service Department- Accommodating Reps Customer Care was personal and caring. all work was performed to expectation, and service agent saw to it that we were not experiencing any hardship due to extended time needed to perform repair. We were issued a nice vehicle to drive during that period. Derek Service Rep is Exceptional!
Business response:
Sue, thank you for sharing your experience with us! Derek and our team work incredibly hard to exemplify the BMW of Crystal Lake commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Paul Vance | General Manager | 888-643-8117
Great service and selection Salesman greeted us asked what we were looking for and brought some cars in front of office to do some test drives. This allowed us to get a better idea of what we wanted in our car selection.
Business response:
Thank you for sharing your experience with us, Diana! We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Paul Vance | General Manager | 888-643-8117
Exceptional service Worked very well with us. Helped us when other dealers didn't. I enjoyed the friendly atmosphere at the dealer. Everyone there was very professional also. Excellent service. I would recommend dealer to everyone!
Business response:
Juan, we sincerely appreciate your feedback. Each employee is a valued member of the BMW of Crystal Lake team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, Paul Vance | General Manager | 888-643-8117
Caring Service I was impressed that you telephoned me to tell me of the air bag recall and ask when I could bring my car in.
Business response:
We appreciate your input, Ronald. Glad to hear that you are consistently impressed with the service we offer here at BMW of Crystal Lake. If there is anything more we can do for you please come back and see us any time! Take care! Best, Paul Vance | General Manager | 888-643-8117
Quick, efficient service It was quick and the time it took was what I was told it would be. The service intake person was very helpful and kept me posted on progress.
Business response:
Thanks for your awesome review, Brian! We always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Paul Vance | General Manager | 888-643-8117
The most outstanding buying experience ever!!! What a fantastic BMW buying experience!! My salesman, Gale, listened to me describe my desires and wants in a new 228i. He didn't pressure me at all - just good listening skills and a desire to help me make my decision. That's what happens when you work with a seasoned veteran! The entire process was a breeze; and now I'm in the driver seat enjoying my great ride back home in Florida!! I got a great deal from a true professional at an outstanding dealership!!!
Exceptional BMW experience From the moment you walk into the dealership, you feel welcomed and at ease. Sales associates and service/reception associates are friendly and professional. There is no pressure to buy atmosphere; the sales team is respectful and allows customers to take their time and are responsive to questions. Details related to the sale and finance/service options are thoroughly explained. I appreciate the professionalism of everyone I talked with.
Business response:
What an enjoyable review to read, Margarete! It is reassuring to know that our team provided you with a pressure-free and welcoming shopping experience. BMW of Crystal Lake's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear that you left our dealership feeling confident about your purchase. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best, Paul Vance | General Manager | 888-643-81... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.