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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Fantastic service, excellent service advisor Derek is an excellent service advisor. He always has a loaner car ready for me when I arrive truly making everything quick and simple. He keeps me up to date on any issues or things that are happening during the service at all times.
Great service It was easy to work through the process. When the car was ready, I need a ride to pick the car up and it was no porblem.
Business response:
Mary Francis, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Best, Paul Vance | General Manager |815-455-9600
Great service ! Nice people ! I am very happy with the purchase of BMW X6 , pleasant sellers, the good atmosphere!
Business response:
Gennadiy, thank you for the feedback! We are happy to hear of your positive experience at BMW of Crystal Lake, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Best, Paul Vance | General Manager | 888-643-8117
Nice to have a loaner Nice to have had a loaner especially when my car was tied up for way more time than was expected for a pretty straight forward fix.
Business response:
Thank you so much for this great review, Richard. We try to create a friendly and professional experience for all of our guests and the fact that you are pleased with your visit reflects what we strive to deliver. If you need further assistance with your vehicle, please do come back and visit us. Paul Vance | General Manager |815-455-9600
Great Service, facilities! No hassles Kept me informed of what was going on with the car and got it done when they said they would
Business response:
Thank you so much for taking the time to provide such great feedback, Mark. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Do not hesitate if you have any further questions or needs. Paul Vance | General Manager |815-455-9600
Customer Service and Good Company Whenever I have a question about the BMW or something doesn't feel right, I like to swing over for help. Why? Because Derek Cogdill (SA) is the man. I live in Chicago, but drive out to Crystal Lake for good company and great service. You can't find that in the city. ,Whenever I have a question about the BMW or something doesn't feel right, I like to swing over for help. Why? Because Derek Cogdill (SA) is the man. I live in Chicago, but drive out to Crystal Lake for good company and great ser... read more
Business response:
Alfredo, thanks so much for the nice review. Derek is a key component of our team here at BMW of Crystal Lake and he will be very happy to hear about your experience. We set high expectations for ourselves, and the fact that we addressed yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Paul Vance | General Manager | 888-643-8117
Excellent Service Department! Top Class Great service advisor who takes time to explain options. Some of the best service team I have ever expericed with other make dealerships.
Business response:
Thank you for the kind words, John. We are completely dedicated to providing top-quality service, and we are ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At BMW of Crystal Lake, we value our customers, and we look forward to seeing you on your next visit. Paul Vance | General Manager | 888-643-8117
Excellent customer service and great prices! James Orton and Tim Conlon where both great! I feel like they went out of there way to earn my business!
Business response:
Jason, thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with James and Tim was so positive. We look forward to seeing you again. Paul Vance | General Manager | 888-643-8117
Great Service The employees are wonderful, the timing estimates are always appropriate as well. Derek & Ken are always wonderful. They treat me like family.
Business response:
Thank you, Diana, for sharing your experience with this humbling review. Our service team works incredibly hard to exemplify the commitment to customer care and we are glad that we were able to provide you such excellent service. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Paul Vance | General Manager | 888-643-8117
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.