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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Happy with my new Mazda and the great sales rep. I wanted to surprise my wife with a new car for our 25th wedding anniversary. I searched many dealers in the area to ensure that I got a nice car with the right customer service and financing. After much thought, I chose to go to Anderson Motors Mazda in Crystal Lake. Upon my arrival I was warmly greeted by a Salesman who is Mike Zimmerman. He was very professional and conveyed good people skills which is important to me.. Mike was able to answer any product questions and was ... read more
Business response:
Jim, thank you for taking the time to share with us. Mike is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. Customer satisfaction is our number one goal! Sounds like we're on the right track. We would love to work with you again! Paul Vance | General Manager |815-455-9600
Pleasant Experience from a New BMW Owner Gale was very easy to talk to. Worked hard to make me happy. Helped me set up my iPhone and Console features. Overall a very pleasant experience.
Business response:
Anne, thank you so much for taking time to share your feedback. I am pleased to hear to hear that Gale was of such help to you. We work hard to make sure our customers have a pleasant experience. We look forward to seeing you again. Paul Vance | General Manager |815-455-9600
Professional, expedient I found them to be very good. Here are some descriptors: Courteous , professional, fast processing, courtesy car was an absolute must for me.
Business response:
Thank you so much for your kind words, Gunnar! We are pleased to hear that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Paul Vance | General Manager |815-455-9600
Best dealership! James was terrific. He was knowledgeable, patient and appeared willing to go the extra mile to ensure our satisfaction. Anderson BMW is, by far, the best dealership I've ever worked with!!!
Business response:
Thank you for sharing, Ronald! Our number one goal is customer satisfaction. I am happy to hear that James could go the extra mile for you. We hope that this experience encourages you to return to us for any future auto needs. Paul Vance | General Manager |815-455-9600
Great service Got into service my BMW quickly and the price was right. Ken answered all my questions and was very helpful.
Business response:
Ryan, thank you for taking the time to leave us this feedback! Were glad to know that Ken has been very helpful and accommodated your needs during your service visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Paul Vance | General Manager |815-455-9600
Best Experience Ever Each and everyone of the Sales Reps, manager, and finance manager were helpful, friendly, EXCELLENT interpersonal skills, and pleasant to be around. Tom Odden extra thank you for your knowledge and explanation of how to operate my vehicle before I departed the lot, first dealership that has ever took time to do this in all of years of purchasing vehicles. Also I appreciated your personal touch in sharing stories with me during my wait and I cannot forget being available the next day when I called to ask ... read more
Good Quick Servive I had a flat tire near the dealer so I arrived for service without an appointment. My problem was quickly taken care of and I was able to go on my way and make my lunch meeting. The service guy was excellent, kept me informed and answered all my questions.
Business response:
Hi Theodore and thanks for your kind words! We appreciate our service team and we are thrilled that they have taken care of you and accommodated your needs. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Best, Paul Vance | General Manager |815-455-9600
Personal Service Service rep greeted me by name. I was in and out of service in no time. Irv Robinson a salesperson was very knowledgeable and informative on the BMW questions I had.
Anderson BMW Crystal Lake Goes Beyond For Customer Dealer and Sales representative stand behind their sale. Anderson will make sure everything is right even several years after sale. Anderson will go beyond warranty provided! They truly care about their customers.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.