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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Watch them like a hawk Tried buying a used car from them but was told so many different stories about a concern I had with the car that I can't tell if they were outright lying or incompetent or just making it up as they went along. To their credit after we became really irritated they did get to the bottom of the issue and actually showed us the problem with the car on the hoist, which revealed they were "wrong" about what they previously told us. In that sense they were transparent. By this time we had a bad taste in our m... read more
Business response:
I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Mazda of Crystal Lake. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future bu... read more
SERVICE I brought my 2015 CX-5 in for an oil change, their employee damaged my vehicle when backing it out. My vehicle is pearl white , they said they would take care of the damage, 5 days later they called me said my vehicle was ready, when I got there and inspected the repair, the paint did not match and the paint job was terrible over spray on the window ledge, orange peel paint was clearly seen and then there was another dent in the door which wasn't there when I brought in , then they damaged the inside door panel also,... read more
Business response:
Thank you for taking the time to alert us of this issue, Debi. I am really concerned about this issue and would like the opportunity to address it for you. If you could please contact me at your most convenient time, I would like to further discuss this matter with you. I look forward to speaking with you and the chance to work towards a satisfactory resolution. Sincerely, Paul Vance | General Manager | 888-643-8117
Poor used car experience Very interesting experience at Anderson. We purchased a used car from them. The lot itself was very nice and they had a good selection of vehicles. However, our experience was not an enjoyable one...ranging from misclassification of the car we purchased (advertised and labeled higher model than it was...actually a base model that we purchased) to having the finance manager get into a heated verbal argument with our sales rep (who was a great guy) and then berate him to us as we were trying to wrap up... read more
Worst experience ever!!!! Only if I could give zero stars...RIP OFF!!! Broke more things than they fixed. They call themselves certified, but they are hacks. I wish I could tell more people how bad this service was. I will only go to MW now.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.