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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great BMW service and sales Derek is service is great to work with. He always keeps me updated on the status of the work and and makes sure everything is taken care of before i pick it up.
Business response:
Thomas, thank you for sharing your experience. Derek demonstrates our commitment to excellent customer care and we are glad you were happy with your service. We appreciate your business and hope to see you again. Paul Vance | General Manager | 888-643-8117
great team seeing our old friend Irv Robinson, Defenitly a big asset to your team, seldom seen a man with so much knowledge about cars and European delivery, he is the best!
Business response:
Michel, thank you for sharing your experience. Irv demonstrates our commitment to excellent customer care and we are glad you were happy with your service. We appreciate your business and hope to see you again. Sincerely, Paul Vance | General Manager | 888-643-8117
Great buying experience James was very pleasant to work with. I appreciate the time he took to set up my phone, explain the navigation, and meet the service manager.
EXCEEDED EXPECTATIONS From Start to finish from the porter to the Sales and Sales manager and Finance everyone once again exceeded my expectations!!!
Service was good. Employees were friendly. I like having a loaner car while my car is being serviced. I also appreciate the time that is taken to get my car properly repaired.
Business response:
Thank you Dennis for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with their service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Paul Vance | General Manager |815-455-9600
Great service, clean facilities The exceptional care of the entire service team. Keeping me in the loop about all work being done, accommodating to all of my requests.
Business response:
Thank you so much for this great review and star rating! I am happy to hear about your positive experience with us and we hope to work with you again in the future. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Paul Vance | General Manager |815-455-9600
personal friendly touch I like the personal touch and friendly atmosphere. I really like Gale Ekern and working with him. He always helps me sort out my wants and needs, in an easy going way.
Business response:
Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Gale; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Paul Vance | Gene... read more
Nice car purchasing experience from this dealer the agent( Eric) is very friendly, knowledgable and honest, he also prepare paper work in advance so we can get paper work done without delay, also he spent much time to answer my questions.
Business response:
Jingmin, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Paul Vance | General Manager |815-455-9600
BMW of Crystal Lake service Ken is an excellent service advisor. His commitment to providing a premium customer experience is refreshing and consistent. The service visits are a breeze.
Business response:
Thank you for writing this fantastic review! I am happy to hear about your positive experience with us and we hope to work with you again in the future. Visit us on Twitter and Facebook for access to our exclusive specials. Sincerely, Paul Vance | General Manager |815-455-9600
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.