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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great car buying experience Bob L. was great. A very low-key sales experience. I was interested in a few cars similar to the X5 but he convinced me that this was the car to own. I've had it a little over a week now and love it!
Business response:
Laura, I am happy to hear your time spent with Bob was pleasant. Congratulations on your new X5! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Paul Vance | General Manager | 888-643-8117
Great atmosphere, high level of service. Bob L and Tim C were great, they made it an easy decision! I'm very happy in my new X1. It's great working with everyone at BMW of Crystal Lake.
Business response:
Your kind words mean lot to us, Anne. We appreciate your feedback and are happy to hear that Bob and Tim were able to meet your needs. At BMW and Mazda of Crystal Lake, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Paul Vance | General Manager | 888-643-8117
Professional Service Derick as always was great. I enjoy the professional service he and the dealership provide. I can count on the repair being done correctly and promptly.
Business response:
Stephen, thank you for this great review! Derick is truly an exceptional employee and we appreciate him for giving you a great experience! We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Paul Vance | General Manager | 888-643-8117
Great service for my BMW The team is friendly, easy to work with, and keeps me updated on the status of my repairs. The waiting area is well-appointed, with plenty of coffee, work space, and everything else I need while waiting for my repair to complete.
Business response:
Thanks for your awesome review, Robert! I'm very happy to hear that Mazda of Crystal Lake service team were of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Paul Vance | General Manager |815-455-9600
Very good service experience The service staff was courteous and informative. The staff walked me through the condition of my vehicle and provided estimates on work that may need to be performed in the next 6 to 12 months. Free snacks and sandwiches were nice too.
Business response:
We love hearing from our customer so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Mazda of Crystal Lake was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Paul Vance | General Manager |815-455-9600
Great as Always Quick to schedule, happy to shuttle my while the car is in the shop, great documentation of what was needed
Business response:
John, thank you for your kind words. We feel our service department is what makes Mazda of Crystal Lake special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best regards, Paul Vance | General Manager |815-455-9600
Great service It was very quick to get my oil changed. When I got my car back it was spotless (inside and outside) and I was updated throughout the entire process. Super friendly staff!
Business response:
Lorilane, We cannot thank you enough for your wonderful review of BMW of Crystal Lake and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, Paul Vance | General Manager | 888-643-8117
Great Customer Service Ken, the SA did a terrific job greeting me and listening to my concerns. He was able to ensure my BMW was properly serviced and took care of my requests. I appreciated being provided a loaner on such short notice.
Business response:
Larry, thank you for taking the time to write this great review. It is wonderful to hear that Ken was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with him. Take care! Kind regards, Paul Vance | General Manager | 888-643-8117
Hassle Free Experience! I leased a 2016 Mazda 6 from them. It was the most hassle free buying experience. They really work hard to earn your business. I highly recommend. Go see Stephanie she will get you the deal you're looking for.
Business response:
We appreciate your kind review. We work very hard to provide each of our customers with a personalized and hassle-free experience. Thanks so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Paul Vance | General Manager |815-455-9600
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.