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BMW
- Automotive
- Crystal Lake, IL
About this business
Location details
360 N IL Route 31, Crystal Lake, IL, 60012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Service is great and the facilities are very nice I liked our salesperson (Gale Ekern) and have used him many times. The Service Manager is the best. Service is great also. (I also like your coffee and TV while I wait.)
Business response:
Thank you for taking the time to write this great survey, Dennis. It is nice to hear that Gale was able to provide you with a wonderful experience! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Paul Vance | General Manag... read more
Great Service Derek always takes care of things when I go and is the reason I continue to go to Anderson. They were busy that day but I was in and out. Best service around.
Business response:
Jason, we are committed to providing top quality service and we're ecstatic to hear that your experience with Derek reflected this dedication. We appreciate the time it took for you to give us this feedback. We value our customers and we look forward to seeing you on your next visit. Paul Vance | General Manager |815-455-9600
Great service at Anderson Robin and Derek are very knowledge and helpful is setting up the appointment and providing feedback during and after the service was performed.
Business response:
Thomas, thanks for your outstanding review! I'm very happy to hear that Robin and Derek were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Paul Vance | General Manager | 888-643-8117
An Overall Positive Experience This is the 4th vehicle I have purchased from this dealership over the past 12 years (that should speak for itself...)
Business response:
Dennis, it was a pleasure to read about your 4th car-buying experience at BMW and Mazda of Crystal Lake. Congratulations on your vehicle! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Paul Vance | General Manager | 888-643-8117
The car for me! Very professional and knowledge staff. Bob L very personable and easy going. He listened to what I needed without going through all the “sales” jargon! Allowed me to take my time to look at the vehicle on my own - yet still be around to answer any questions I had! A test drive and 45 minutes later - I drove off a very happy new owner of my first BMW! The service I received, convinced me this was the right car for me!
Business response:
Theresa, we appreciate you taking time to leave us a great review! We are pleased to hear Bob did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Paul Vance | General Manager |815-455-9600
Great service friendly people Even though it was a small issue they made sure it was taken care of as if it was very omportant
Business response:
Michael, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the Service experience. We look forward to working with you again. Paul Vance | General Manager | 888-643-8117
Great service! Steven did a wonderful job servicing my car. I was very impressed with how nice it was cleaned inside and out when I picked it up! Thanks so much!!!!
Business response:
Anette, we appreciate your kind words about the entire service team. Thank you for choosing BMW and Mazda of Crystal Lake for your vehicle needs. Paul Vance | General Manager |815-455-9600
Wonderful service I did not purchase my vehicle at your dealership but I am always treated well. Your service department is wonderful.
Business response:
We appreciate you for letting others know about your experience at Mazda of Crystal Lake, Stacey. If you ever need anything in the future, please don't hesitate to let us know. Take care! Paul Vance | General Manager |815-455-9600
Leasing a car made EASY ! Bob was very helpful during our discussions in searching for the right car. The purchase and paper work process was very quick and easy. No hassle . I told him what our price point was and he found a car that fit our needs.
Business response:
Martin, thank you and congratulations on your purchase! We are so very pleased that Bob could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new vehicle! Paul Vance | General Manager |815-455-9600
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 764 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.