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BMW
- Automotive
- Suitland, MD
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
4730 Auth Place, Suitland, MD, 20746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I brought my 2005 BMW525 in for service directly from the car wash do to vibrations at speeds above 50mph. After inspection, the technician showed me the two rear tires steel belts separated internally and began to cut through the tread. Both the service advisor and the technician stated they had only seen something like it 5 times and that it was a rare event. I stated that it happened to me once before on a 2000 BMW 745iL. The technician also showed me a leak from my transmission when removed the pan. I had less than 60,00... read more
told me the tires were in stock, then told me it shouldnt take that long for them to receive it, its been 1 month. no sign of tires. they scratched the wheels while removing tires... they get in to the car with greasy/oil hands and make sure they leave their marks
Initially upon buying my car, they were very helpful and friendly upon getting my paperwork finalized for a used car. But soon i would find out that their follow-up customer service is not as good as sales. First let me mention the numerous times that I have been out there to get little items fixed on my car. Next to my dismay I find out that the tags that I paid $240.00 was never ordered or picked up, and my tags were soon to expire. Upon going out there and calling on several occasions and receiving the run around no one s... read more
03/18/10,I went to BMW to fix my air conditioner.It was blowing not getting cool. Ray Fry told me, freon ran out of the air conditioning.I was charged $225. I returned on 05/15/10,same reason and I was told by Ray Fry my repairs cost $245.66.They discovered a leak in the value after the diagnostic testing. 6/21/10,I went back to BMW there was no cool in my air cond.06/22/10 Ray Fry left the following message,?Mrs. Wynn,this is Ray out here at Passport BMW David our shop technician he is actually the foreman was in here worki... read more
I went to this dealership to buy a used CPO vehicle I found from the bmwusa site. They flatly refused to honor the price and jacked up the price by 4 K when i wanted to buy the vehicle. David , the CPO director is one of the rudest car salesman I have dealt with. I already own BMWs and Lexuses, these guys are definitely not getting my business.
I bought a 2009 Audi from Mehrzad whom I found friendly but ill informed and without any authority to get things done. I requested instructions to wire transfer the funds to their bank account from Canada. The instructions were incomplete. After several calls I was transferred to a general sales manager, J. Long, who was equally ill informed and argumentative. Instead of obtaining the correct wiring instructions from their bank, he argued that the instructions were complete. I called the dealership's Bank in Atlanta, GA whic... read more
I went in for service (with an appointment) and stayed over 5 hours with no one updating me on the service. They caused me to have to get a cab to take my daughter to the Airport. They reimbursed me for the cab fare only after I contacted BMWUSA and made it right. I thought that was just a bad incident and gave them another chance because I needed a second car. I bought a pre-owned CERTIFIED 2007 BMW 328XI on 17 April 2010. We have not had the car in our possession for 3 consecutive weeks. It is currently at the dealership a... read more
Just purchased a 2007 used car (not a BMW) two weeks ago. The sales person said the car I purchased had a navigation system in the vehicle (had the screen and other components) but it wasn't working at the time I drove the vehicle because the enabling code was missing. They said that only I (as the owner) would have to take the car to the appropriate manufacturers dealer to get the code, which I did. I then found the navigation system didn't work (i.e., no maps), but other parts associated with this system did function prope... read more
We just traded in our relatively new BMW purchased from Passport BMW. Sadly, we found out some very disturbing facts about the BMW Extended Service Contract and the BMW Extended Maintenance Plan that Passport sold to us. First off, when sold the car, Passport attempted to sell us a third party extended warranty without informing us that it wasn't actually a true BMW factory warranty. We caught them at it and received the actual factory warranty after demanding it instead. Another issue regarding both of these extended contra... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,189 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.