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BMW
- Automotive
- Suitland, MD
About this business
Location details
4730 Auth Place, Suitland, MD, 20746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My X-5 is a lease and has been in the shop 15 times in the past 30 months. The general manager Joe Long and Jay Klein have done NOTHING for us and refuse to do anything for us. They do not return calls or e-mails. The car is still under warranty, but it is still not in normal working order. BMW customer service is not responsive either. They have referred us back to the dealership and the dealership ignores us. My frustration is growing!!
beware of the nice guy and big bill service. before you start digging a deeper hole, find another service center. this is the only service department i have done business with that makes the customer feel like its your lucky day when the bill is below a $1,000. fool me once shame on you...fool me twice same on me....Stay away!!!
The cost for repair is a lot greater than their competitors. I live within 2 miles of this dearlership and I travel all the way to NorthWest BMW in Owings Mills, MD, which is about 50 miles out just to get something as small as an oil change. I would not recommend this dealership because the customer service is not good and they do not provide loaner vehicles for the majority of the work they are performing on your vehicle, especially considering the cost of the work being done.
If it wasn't for Don Vermillion, the dealer would be low class. I love Bimmers and the closest dealer to me is Passport. Their sales force sucks. The Vermillion sales guys are great, but the others just want your money and will kiss up while they're trying to get it, but once they got it - forget good after-sales service. Don Vermillion and Barry are fine, but the rest of them follow the sales managers lead and they don't have balls to put together a respectable deal. FYI, I've purchase three BMW's from Passport before the l... read more
This was by far the worst purchasing experience I HAVE EVER HAD, I bought a used 2003 BMW 330Ci, before I could drive it, the low oil light flashed up (they couldnt even fill the oil before selling the damn thing), in addition, I had to spend $1300 in window repairs as the car was vandalized before the purchase (sratches that were all over the car windows, which I had missed during the test drive), they refused to help me with the problem, eventually making me pay for it (the car was only 2 wks old at that point). In additio... read more
Posted requests on different websites. Passport was the last one to bother, two days after, with games like "call me, important information to share". If I have wanted to call I would have done it from the beginning! Some dealerships don't get the internet idea yet !!!
In July of 2002 I scheduled an Inspection II maintenance service to be done on my 1999 BMW 323i. The invoice for the complete service was $647.82. At the time, the vehicle had 62,365 on it which is an appropriate time to have an Inspection II service completed. On October 17, 2003, the car had 94,000 miles on it and I scheduled some maintenance to be done on the car at an independent mechanic that I have gone to before on several occasions. The mechanic performed the maintenance and noticed the following: • Transmission flui... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,189 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.