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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
We were very pleased with the overall experience of buying our new BMW from this dealership. Our salesman was very personable and helpful as was the financial manager who presented additional options clearly but without pressure. The actual delivery of the car was in itself a special experience enhanced by the knowledge of Tony, the young man who explained all the car's features. We were very pleased with all aspects of this transaction and would not hesitate to recommend this dealership to others.
Business response:
We at BMW North Scottsdale are very pleased that we earned your trust and goodwill. We will continue to work at doing so. Thanks for joining our family. Jack Guthrie General Manager
From the beginning of my BMW purchase to having my car serviced - BMW North Scottsdale has been absolutely awesome!! My Service advisor Eric Rasen and the other staff at North Scottsdale always makes me feel welcome and is concerned about my issues. The service has always been handled in a professional, personal manner and I have NEVER been disappointed with the return of my vehicle. I would love to thank everyone for a job WELL done!! With all of my vehicles that I have owned BMW North Scottsdale has NO competition with sal... read more
Business response:
It is easy to take care of great customers like you, thanks for voicing your opinion of our folks here at BMW North Scottsdale. We appreciate it. We will keep working to earn your trust. Jack Guthrie General Manager
I called Mr. Backman first thing on Monday morning letting him know that my car had a problem and to see when I could bring it in. He told me to bring it in right away. He squeezed me in to his already full schedule, put me in a loaner car, and had me back in my own car that afternoon. It was a totally stress free and pleasant visit to BMW! Mr. Backman has been our service consultant from day one at BMW and we have always received exceptional service from him!! I would highly recommend him and BMW to my friends and co-worker... read more
Business response:
Thanks for your letting us know about Steve, we feel the same way, he is terrific. Thanks for being a member of our family. Jack Guthrie General Manager
Through the years, I have purchased three vehicles from BMW North Scottsdale (2006 750i, 2007 X5, 2008 M5 and have always worked with Bob Atanasio; today I bought a new 2009 M3 and again was more than satisfied with the service that I received from Bob. Bob is very professional and very courteous. If my next car is going to be a BMW again, I will keep coming to Bob for my purchase.
Business response:
Louie, Thanks for being a great customer. We certainly appreciate it. We also appreciate your very kind comments about Bob. We agree with you, he works very, very hard to satisfy our customers. Thanks for continuing as a member of the family. Jack Guthrie General Manager
I had a wonderful experience. My relationship with the dealer began on the phone from NYC, Yami was very friendly and eager to help me find the car I wanted and needed. She arranged everything without ever meeting me in person and we made the deal easily. After making the purchase Ms. Turner kept me uptodate in the progress of my build and seemed as happy as me about the new car and the fact that it was on its way. Once the car was in Arizona and was going to be delivered it was quick and easy. The day of the delivery I felt... read more
Business response:
Jaime, "Pampering" our customers is fun, they respond so nicely to it. Thanks for giving us a chance to pamper you. We sincerely appreciate the opportunity to have your business and will continue to work to keep it. Jack Guthrie General Manager
Very enjoyable experience. Peter was very nice and professional. Did the deal over the phone and was in and out in about 90 minutes. The price I was quoted over the phone was the price I paid. I also enjoyed the test drive portion. Peter let me choose where I wanted to take the car and for how long. I do not appreciate it when other dealerships tell you where to drive!
Business response:
Peter does a great job and we appreciate him too. Better yet we appreciate your taking the time to let us know that you were happy. Welcome to the BMW family at BMW North Scottsdale Jack Guthrie General Manager
I have given this wonderful rating simply because this dealership fully deserves it, in every respect: from the beginning to the end, the service staff is polite, professional and completely accommodating to the customer.....I have been there for appts as well as unannounced visits for minor repairs, adjustments, etc. and, each time, I am met by a friendly face, and a quick response. My service advisor, Steve Backman, is exceptional----not just accepting of various requests and problems, but anticipatory of them: very unusua... read more
Business response:
Pat, Thanks for your kind remarks. I agree with you, Steve is terrific. It is my pleasure to work with a great team who enjoy working with great customers like you. All the best, Jack Guthrie General Manager
The experience was worth the special trip from Minneapolis. The sales people were the best. The finance person found a good rate. All around, it was wonderful to work with your team. I developed a sense of trust with these guys. As far as future luxury car purchases are concerned, I'll make these guys my first choice.
Business response:
It is nice to know that our "out of town" customers are pleased with us too. Thanks for joining the family and sharing your remarks. Jack Guthrie General Manager
This was a no pressure sale. We got what we really wanted even though the exact car was not on-hand at the dealership. Charlie went out of his way to find a car when we were finally ready to buy (that took us a year to decide to go ahead and get it). We traded a 12 year old M3 for a new 335i. We can hardly believe all the nice things available on the new vehicle. There was so much that we went into overload at delivery time but Charlie made time available when we were ready a few days after the sale to continue explaining th... read more
Business response:
Rex and Nancy, We are so very happy that you are happy. Thanks for the very positive feedback. We sure hope you enjoy your new BMW for a long time, maybe not quite so long so we can get you into one sooner than 12 years. We can wait though, cause we will be here then. All the best, Jack Guthrie General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.