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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Peter listened to us. He understood our goals of finding the best combination of low miles and remaining factory warranty within our price range. He searched the entire inventory of automobiles and clearly explained the options. We will revisit Peter when our 5-Series approaches our mileage limit and will trust his advice again.
Business response:
Thanks for letting us know that Peter did what you asked. He does that for our customers, as you said by listening to them, what a concept. It is not an unusual one here though. Welcome to the family of BMW owners here, and thanks. Jack Guthrie General Manager
The approach is transparent
Business response:
We like "Transparent" too. Thanks for joining the BMW North Scottsdale family. Jack Guthrie General Manager
Peter is very knowledgeable and genuine. He was very in-tune with exactly what I wanted in a used Z4. He has a very easy going nature and is not pushy. From a woman who hates the process of buying a new or used car, I would have to say that interacting with Peter made the experience pleasurable and hassle-free. Sometimes car salesmen have a way of "talking down" to women, and Peter answered even my most basic (and somtime stupid questions) without making me feel uncomfortable. He promptly replied to my e-mails, which is a ra... read more
Business response:
Thanks for letting us know that Peter was great to work with. Peter approaches all of his clients both female and male with the realization that "customer" is their middle name. Thanks for joining our family, Jack Guthrie General Manager
This is our 2nd BMW and my first time working with BMW of N. Scottsdale. After doing my research online and finding the car I wanted, I got in contact with Peter Cramer and Jack Guthrie and set an appointment to come in for a test drive. I ended up driving the car home that night after only a few hours. Buying a car from them was honestly a pleasant, no hassle and informative experience, and I drove home feeling good about my purchase.
Business response:
Our goal is to have every experience pleasant for our customers. We are very excited and happy that yours was. Peter does a great job with his clients. Thanks for joining the family, Jack Guthrie General Manager
Steve Backman has been my service advisor for over 6 years and has helped me with service appointments, problems with my car and general advice as to what is imperative so far as immediate service is concerned. He always greets me in a friendly, yet courteous and professional manner. Steve takes the time to describe (in laymens terms) the service my vehicle requires. He also will call me if there are any unforseen service issues. I would highly recommend Steve and BMW North Scottsdale to anyone interested in owning or leasin... read more
Business response:
Denise, Are thoughts about Steve are virtually the same as yours, thanks for taking the time to let he and us know that you are pleased with the level of service he gives you. All the best, Jack Guthrie General Manager
I've had the same car for 13 years and the only reason i was in the market for a new one was because my jeep wrangler did not have any A/C. So i was fairly new to the whole car buying process and had nothing specific in mind. Plus my expectations regarding the whole car buying experience were in accordance with the typical stereotypes. i checked out a few places and the BMW dealership here was like nothing else. they blew all the others away. they were honest, not pushy, and willing to work with me in any way i needed to in ... read more
Business response:
Hey we appreciate your business and hope to keep you in the family for a long, long time as you stated. I know Mitch and our team will work diligently to make that happen. Welcome aboard, Jack Guthrie General Manager
My husband and I came in on Saturday to trade my X3. We had the pleasure of working with John Sarno. As unpleasant as the car-buying experience has been for me in the past, this experience was completely different, thanks to John. He had the patience to work with me and my specific situation. He found the vehicle that best suited my personal and financing needs, all the while making sure we were comfortable and happy. Thanks John! Christy
Business response:
Christy, Thanks for your kind words. John is a great guy and takes great care of our customers. We appreciate your joining our family. Jack Guthrie General Manager
I have purchased both our 2005 X5 and 2002 M3 and have had them serviced at Scottsdale North since they were new and I have nothing but praise and gratitude for the service that I have received at the dearlership through my service manager, Gary Katzenberger and the sales manager,Jack Guthrie. They are always courteous and accomadating and provide excellent care of our cars. The employees of this dearlership in all the departments seem interested in developing warm relationships with their clients. I continue to recommend bo... read more
Business response:
Gary is awesome isn't he. He got that way by working with awesome clients like yourself. We appreciate the kind words and look forward to making sure we keep it going in the future. Jack Guthrie
What a great Service department!!!! Love the service department. Got me right in and finished the job fast and right. Love the attitude of all the Service people. I will definitely buy my next BMW for BMW North Scottsdale. Thank you to everyone!!!!!!
Business response:
What you love, is what we love, great service is easy when given to great customers. Thanks for being one. Jack Guthrie General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.