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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
When I went into BMW North Scottsdale to purchase my new X5, I've done my research on what model, options & accessories I wanted. Then, I met Yami, one of the sales consultant. We both went through my list and she showed me how to get a better deal on options without sacrificing price. She was so patient showing me alternatives until I was satisfied with the proposed configuration. She followed up on the progress of the build and kept me updated. Final delivery came hassle-free. Jim B. was very thorough at showing and explai... read more
Business response:
It's always a pleasure to hear kind words about one of my staff members, but THREE... that's a real treat! Thank you for taking the time to express this. Yami, Frank and Jim turned out to be a real dream-team for your first BMW experience. I assure you that they are all looking forward to the next as well. Welcome to the family! Jack Guthrie General Manager
This was the easiest car deal ever. They were able to make a deal that worked for me and I ended up with a great X5. This is my 4th BMW (along with another Mini) and I wouldn't go anywhere else. Sales, Service, Quality, they have it all. Ask for Charlie.
Business response:
You really said it all, here. Thank you! Thanks not only for your business but for such pleasant comments about Charlie, your experience and the BMW/MINI brand. When it is time for #5, I know Charlie will be ready - as will we. Much Appreciated! Jack Guthrie General Manager
Sales process was simple and on my time and terms. I did not feel pressured or rushed and was given the information and time I needed to make a decision. Since purchase the follow up and communication has been superb. I gave all 5's because the quality of interactions and service I have received so far outshines that from other dealerships I have utilized in the past. I have received 3 phone calls/emails from the dealership making sure I am happy with my decision and offering to answer questions. I also feel welcome to walk ... read more
Business response:
This really is great to read. We DO care and I am so happy that this is how you were made to feel. Thank you so much for taking the time to write this on our behalf! Alexander is one of our senior sales advisors and it is wonderful to read how he truly made a difference in your experience. Welcome! Jack Guthrie General Manager
I have been dealing with North Scottsdale BMW for almost 10 years and only have positive feedback. From the sales process, and I have gotten 4 cars in this period of time, to the service process, they have always taken care of me like I was their "only" customer and "most important" customer. Yes, cars do experience problems, but every time I have turned to the service department for help, they have been there for me. From simply air in my tires to towing my car in for service, they have resolved every problem for me. And th... read more
Business response:
Wow Wow Wow! I couldn't have written a better summary of how we want our clients to feel. Thank you so much! Thanks for not only being such a loyal client, but for taking the time to voice your opinions in this forum. Here's hoping for another 10 years! Jack Guthrie General Manager
I was recently in the market for a BMW 5 series, and since the North Scottsdale location was in close proximity, made it my destination for what I expected to be the "typical car buying experience". I couldn't have been further away from the truth, and my preconception of the usual painful hours in the dealer were quickly eradicacted in working with Peter Cramer, a Certified Pre-Owned specialist. I had been checking the website frequently for vehicles, and had a 550i selected - which Peter was incredibly knowledgable about; ... read more
Business response:
This is the feedback that I love to hear. Thank you for sharing this. Welcome to the family! Jack Guthrie General Manager
This dealer went way beyond what is expected in a transaction. It is my 22nd BMW (not all new) and this was the best new car purchasing experience yet. The sales rep, Robin Sarno, was the best informed rep that I have ever dealt with. And they took care of me after the sale. I was not happy with the window tint on the back window (ordered too dark - my fault). They immediately took care of it at no charge. I changed my mind on a lease detail (changed from 12K to 15K miles/yr a few days after I signed the lease) and again the... read more
Business response:
Did you say 22nd BMW? I think that actually qualifies you for "expert witness" testimony if there were ever a legal proceding, right? With that level of BMW experience, your comments about Robin and the rest of the staff mean just that much more. Thank you for taking the time to share them. Jack Guthrie General Manager
My wife and I went to BMW North Scottsdale specifically to test drive, and possibly purchase, a used 2007 3 Series wagon listed on their web site. We were greeted after entering the store by Bob Atanasio. I mentioned the car we were interested in, and Bob immediately to us to look at it, and arranged a test drive. Post test drive, we negotiated the purchase price, including our trade-in, with Bob. The negotiation was as low key and non-stressful as these encounters can be. We agreed on what I believe was a very competitive p... read more
Business response:
The three words every GM wants to hear are all in your review - "courteous, repsectful and friendly." Thank you so very much for sharing this and for being our customer. Jack Guthrie General Manager
My wife and I decided to look at cars and we were specifically in the market for a BMW. As I had researched the BMW 750 on the internet, I had an idea of what to look for. We went to a couple of "dealerships" and we were under whelmed to say the least.The next dealership we went to was BMWNS, and wow what a place! Now this IS a dealership. From the time we entered, we were greeted and assisted to the previously owned cars. It was our good fortune, Peter Cramer was our sales representive. Peter sat with us and got to know us ... read more
Business response:
Adrian and Gwen, This is the kind of feedback that we LIVE for at our dealership - I can't thank you enough for sharing your story. We are proud to be the first dealer to provide you with a "remorse free" experience - I hope the first of many. I and the General Manager, Jack, will personally thank Peter for his role in making and keeping you both as BMW North Scottsdale clients. Enjoy that 7-series! What a great car that we get to represent. Warm Regards, Kate Tallman Internet Sales Manager BMW North Scottsdale 480-538-3937
We had such a pleasant experience at BMW North Scottsdale. After searching for a car for 2 months through other dealers we met Bob and boy was he ever a breath of fresh air! He got us into the prefect car at a great price within a week. It took a week because he actually was keeping us informed on what was coming in before the vehicles were even available. It was awesome. Made me feel like we got first pick. He kept in contact with us like no other salesman we ever met (and we met alot!) he was always quick to respond with t... read more
Business response:
Bob makes every effort to do what the customer wants, and that is to be treated with sincere respect and a smile. He tells me this is easy to do because he works with the worlds best customers, folks like you. Thanks for your kind comments. Jack Guthrie General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.