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BMW
- Automotive
- Phoenix, AZ
About this business
Location details
18018 North Scottsdale Rd., Phoenix, AZ, 85054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I have dealt with this dealership for +/- 7 years. I am driving my 2nd BMW. Both cars have always been serviced with Steve Backman as my Service Advisor during these years. Just knowing he is there to speak with is reassuring and reduces the anxiety of getting the car in and getting me out. He makes me feel like a valued, long time customer. He is sensitive to my schedule. Several repairs have required extended time periods in the shop. Steve daily updated me as to progress, always reassuring me he did not want the car back ... read more
Business response:
Eric, We could not agree with you more about Steve. He is an intergal part of our team and the vast majority of his customers feel the same way about him. BMW North Scottsdale and Steve will continue to work hard earning your trust and goodwill. Jack Guthrie General Manager
Great transaction. No pressure. Full of advice and provided valuable information to facilatate the buying decision. I would buy from them again and plan to use them for my a car for my wife. I don't let her drive mine! Great people in the service group as well.
Business response:
Thanks for the kind words, our sole purpose at BMW North Scottsdale is to achieve your satisfaction. We intend to keep doing that for you. Thanks for joining our family. Jack Guthrie General Manager
We have now purchased a total of 5 BMWs from North Scottsdale BMW -- two 5 series vehicles, an X5, Z4, and a 3 series -- over the past three + years. As one would guess, there have been some problems, but I suspect no more than with any mechanical thing purchased these days. The important thing is that, in every case, our "front men," Scott Bilgo (our go-to sales guy) and Steve Backman (our service wizard) have always responded immediately to the issues, taken up the gauntlet, and followed through until the issue was resolve... read more
Business response:
Thanks for the kind words. Scott and Steve make a heck of a team don't they. All of us here including Scott and Steve sincerely appreciate your goodwill and business. Thanks for taking the time to single them out for the good guys they are. Jack Guthrie General Manager
This was my first BMW purchase and BMW buying experience. I highly recommend Peter Cramer and BMW North Scottsdale to anyone that is looking to buy a BMW. It was unlike any car dealership I have ever been to. No Sales Sharks hitting you as you walk through the dealership. Everyone was friendly and very helpfull. From the first phone call to ask about a BMW which I was interested in on the web site until I drove away in my new BMW. I was shocked not to be treated like other car dealership treat you with a lot of fast talking ... read more
Business response:
Peter, Frank and the gang appreciate your business. We make it smooth, cause we want you back. Thanks for taking the time to acknowledge our folk. All the best, Jack Guthrie General Manager
Jeff Fischer is 5* -- I would recommend him to anyone needing service at this dealership. Initially brought my sedan in because the Certified Pre-Owned Warranty was almost up and I wanted the car looked over, plus the power-seats were not working properly; I knew that the drivers' side wasn't that is. Well, both seats were checked, cables were replaced on both and a loaner was provided for the time that I needed it during the service time! BIG plus!! Can't thank Jeff enough -- I will always ask for him :) Keep It Up!!! I mea... read more
Business response:
Jeff is awesome isn't he. He works with great clients that keep him on an "A" game. You happen to be one of them and we are glad you are. Thanks for the kind comments. Jack Guthrie General Manager
I just purchased my second new BMW from BMW North Scottsdale since moving back to Scottsdale in late 2002. My daughter and her husband also purchased a new X3 in January there upon my recommendation. David Stinson handled all of these transactions and in each case, exceeded our expectations. Everyone at BMW North Scottsdale is fabulous, beginning with David during the sales process, to Kriston Newton, our Finance Manager and then on to Tony Nieto who handled the delivery of our new X5. The entire staff goes beyond providing ... read more
Business response:
Wow, thanks. It sounds like the team of Dave, Kristin and Tony did what we all want, to make you happy. We appreciate your continuing with our family of satisfied owners. We really thank you for the kind comments. All the best, Jack Guthrie General Manager
I always have an easy time getting my car in to be serviced, or whatever is needed. Jeff always has a loaner car ready and available for me to use. Everyone in the service department is friendly and helpful. My car is always clean and ready when promised. Jeff always makes sure I am 100% satisfied, he is soooo accommodating. Jeff Fisher is a great service advisor!!
Business response:
Thanks for noting what we have known for a long time, that Jeff is terrific. He got there working with wonderful folk such as yourself. Thanks again, Jack Guthrie General Manager
A very pleasant experience. This is the second vehicle our family has purchased in the past year from this dealership. Professional, caring, highly competent individuals. Kudos to your maintenance department as well. My service advisor, Michelle Hadley, does an excellent job and always exceeds my expectations. All dealerships should provide this level of customer service.
Business response:
Jack, Thanks, we think highly of John and Michelle as well. Let us know how we can be of even further assistance. We appreciate the kind comments. Jack Guthrie
Very great expereince. Scott was great. I had a less than great experince with "another" BMW dealer in the area but Scott stepped up and put no pressure on us and gave us a great deal. Everybody was helpful and gave us all the info we needed about the car before we left. Dealership wa great to work with. GO SEE THEM!
Business response:
Scott is pretty amazing isn't he? He has spent a lot of years making BMW North Scottsdale owners a happy satisfied bunch of folk. I am glad he did with you as well. Welcome to the family here. We appreciate it. Jack Guthrie General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 3,377 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.