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BMW
- Automotive
- Mountain View, CA
About this business
Location details
150 E El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Pathetic experience I bought a used car amidst the corona pandemic. A few issues I faced: I had a wait time in the store for 4 hours though I had scheduled an appointment They sold a car that has missed a tire rotation and this information was not revealed in their 100 point inspection
Horrible experience, lied about car condition They have a finance person Sean shah. He lied about the vehicle and made me sign lot of useless warranties which he talked me into. Please be aware they are typical stealership.
Business response:
Hi, we appreciate you taking the time to respond. The staff at BMW of Mountain View take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (650) 200-0149 -- we hope to hear from you soon.
BMW X5 I have bought and service my BMWs for 10 years at this dealership and been pretty happy with their service. But something has changed in the past two years. Service has gone downhill, and when I tried buying my next X5, I was treated so poorly that I will never go back.
Business response:
Peter, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help. We hope to hear from you.
Post sales experience is poor Negative post sales experience, shop and maintain your vehicle at another BMW dealership where they actually care about their customers.
Business response:
Joyce, we are deeply disappointed by your experience at BMW of Mountain View. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.
angry customer I went to service my car and just asked for a message on my dashboard. When they gave me my car, the back lights were no longer working and with an estimate of $ 610 dollars to repair the lights that they turned off.
Body work done - took 2 months / 2x estimated cost Getting body work repair at their shop, they got the job done somewhat well (I still need to go back to fix an electrical issue with the touch-lock system that does not work)... but took almost 2 months from the time I dropped off my car for repair and at a cost that was 2x the original estimate. My repair job was covered by insurance, and they submitted 4 revisions from the original estimate that kept ballooning up in cost above the value of my vehicle. My insurance company... read more
Business response:
Thanks Jon, for leaving us this response. If you would be willing to give us another chance in the future, please reach out to our General Manager at (650) 200-0149. We would appreciate the chance to turn your experience around.
Need new car wash I don know if anyone else hashed bad experience with the car wash at Mountain View BMW. Every time I have gotten my car washed as part of the service there is black marks left and I have to bring it to their attention. They end up buffing them out. But it happens every time. At this point I don't want them washing my car unless it will be hand wash. The time it takes for them to rectify the situation it isn't worth it. I also had issues with the warranty. My service guy was fighting m e that the oil change ... read more
Business response:
Thanks for the feedback, Daniela. We strive to provide excellent service to our customers at BMW of Mountain View. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (650) 200-0149 to discuss what we can do to help.
Consistently Poor Service at BMW Service Center BMW Service Center: this would be my 3rd visit for service. In short, you're better off driving miles out of your way to go to another BMW service center as this location has provided me consistently poor customer service. There are a number of professional people who work there who are quick to apologize and try to make things better. But the overall experience is frustrating and inefficient. It starts with trying to call their service center to make an appointment or ask a qu... read more
Business response:
Omar, we are deeply disappointed by your experience at BMW of Mountain View. If you'd like, please contact our General Manager at (888) 242-0651. We'd appreciate the chance to make your experience a positive one.
Dishonest and Shady My son and I drove from Santa Rosa to Mountain View today to look at a 2007 BMW 335i that they have on their lot. The salesman was friendly and the car looked good on the surface but that's where the "good" stopped. We were there for almost four hours to buy the car they called a great car. At about the two hour mark they had me sign the "As Is" no warranty form. Then about 10 minutes before we were brought into the Finance Manager (after being there for about 3 1/2 hours at this point) the salesman came ... read more
Business response:
Steve, thank you for leaving this detailed feedback about your experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 242-0651 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 6,443 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.