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BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Service" Service work done quickly, as expected and vehicle delivery is a life saver when you live 2 1/2 hours from the dealership. Great job team.
"FANTASTIC!!! Mark provided great customer service..." FANTASTIC!!! Mark provided great customer service including an opportunity for after hours pick up which was very helpful for our very busy day. thank Mark and BMW
"Great overall experience!" Kiera (sp) helped set up my appointment to have a new key fob programmed. While I was waiting, she kept me informed of where my vehicle was in the process. Then she had a customer arrive the was somewhat of a "high maintenance" customer in my eyes. She handled him with grace and tried to get the answers to many different and changing questions answered. At one point she just brought my keys over to me and said that she would process the paperwork when she got done as it was covered by my extended ... read more
"EXCELLENT!!" COULD NOT HAVE BE MORE COMPLIMENTARY OF THE SERVICE DEPARTMENT ESPECIALLY DENNIS CHRISTIE!! HE MADE WHAT COULD HAVE BEEN A VERY STRESSFUL SITUATION A VERY EASY AND EXCELLENT EXPERIENCE!! COULD NOT BE MORE PLEASED WITH THE SERVICE DEPARTMENT!!!
"Service communication" Mark went to lengths to ensure I was advised of service needs- both immediate ones and those which could reasonably wait until next service interval.
"Great customer service!" I would highly recommend this dealership in all capacities. The staff is great, it's a comfortable environment and most importantly you can rest assured that you will be treated fairly!
"Service Friendliness " Service tech and outside gentleman (the person who cleaned my car and suggested how to remove stain from window trim) were friendly and most helpful. Also negotiated a cost reduction on tire rotation when showed tech I had it done somewhere else for a lesser fee. Good job!
"Best Car Buying Experience - Thanks Mr. Ira Booker" This place is absolutely amazing! Ira provided exceptional service from the time he greeted us from the BMW lot to the time we left with a new car. He was very responsive to all the questions we asked and assured us that we get all our concerns taken care of. Ask for Mr. Ira Booker and he’ll take care of you.
"Outstanding service experience. " In addition to performing regular maintenance on my BMW 550i, the technicians identified some warranty items that had they not been detected would have potentially resulted in the need for untimely roadside assistance. Excellent work!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.