This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Urbandale, IA
About this business
Location details
9631 Hickman Road, Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Tyler was great to work with. He made car buying..." Tyler was great to work with. He made car buying comfortable and easy. Everyone at the dealership was welcoming and friendly. Definitely would go back!
"Great Experience!" Ira Booker insured that our experience at BMW of Des Moines was fantastic! He patiently and professionally answered all our questions, and worked hard to provide us a fair deal. He even came in on his day off to close the deal! The best buying experience I've had to date. If you are in the market for a vehicle, go see Ira, you will not be disappointed!
"I would like to share one of the best experiences on..." I would like to share one of the best experiences on buying a used car that I have ever had. My wife and I were looking for a used vehicle (a slight upgrade) she had a 2012 suburban that was getting up in miles we started looking for a Yukon Denali XL and came across one at a local dealership that we have done business with before. We called and set up an appointment with the same salesman that sold us our previous vehicle. We liked the vehicle but we noticed a few mi... read more
"Great Experience! " I liked how uncomplicated the entire process was. I was able to discuss my wishes with Ira Booker, and he was very responsive to my needs. We were able to do almost everything over the phone, which was very nice given the current public health emergency. Once at the dealership, Mr. Booker did a great job showing us the car and its features. The entire purchase was over in less than 90 minutes. We would definitely recommend people purchase a care from him. I was pleased that he wore a mask and that he san... read more
"Second to NONE!" I brought my Mini Coop in for service and the customer service I experienced was second to none! Kiera in Service was exemplary! She worked with me and my warranty to get the best price and they were very thorough. I will recommend them to everyone!
Business response:
Thanks for your outstanding review! I'm very happy to hear that Kiera was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, The BMW Of Des Moines Team
"Exemplary Customer Service" I bought a used Toyota Highlander from BMW. Jim Andrews was my salesman and went above and beyond, even though is was a used Toyota! While talking to Jim, the store manager suggested I drive it home to see how I liked it! I ended up buying it that day. On my way home the dash board was making a rattling noise that I knew would drive my crazy. I sent Jim a message and he said "bring it in whenever you want and I'll get it fixed!" I've never bought a used car with not warranty that a dealer would f... read more
Business response:
Susan, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Take care, The BMW Of Des Moines Team
"Ira Booker is awesome. Great experience!" I just bought a car at BMW Des Moines and had an AMAZING client advisor, Ira G. Booker, who was very professional, extremely knowledgeable and able to get me a great deal. I didn't feel bombarded with high pressure sales' techniques, as he was genuine, not at all "pushy" and very centered, sweet and honest. Ask for Ira G. Booker if you are looking for a great advocate. The finance guys were also awesome and I am so glad for the overall experience!!!
Business response:
Hello, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Ira was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, The BMW Of Des Moines Team
"Great first experience" This was our first time buying a BMW. Ira was very knowledgeable and did a great job explaining all the features and answering our questions. Definitely won’t be our last BMW.
Business response:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Kind regards, The Lithia Chrysler Jeep Dodge of Eugene Team
"My experience at BMW of Des Moines was first class thanks..." My experience at BMW of Des Moines was first class thanks to Ira Booker, my sales consultant. He was extremely friendly and knowledgeable during the process (first time BMW driver/owner). Highly recommend setting something up if you’re in the market.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,438 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.