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BMW
- Automotive
- Palm Harbor, FL
About this business
Location details
31400 US Highway 19 N, Palm Harbor, FL, 34684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
Never in my life have I been so disrespected to the point where I just don't know what to say I came in to get my car serviced at the dealership and at the time of pickup I look at the front of the car and I noticed my front passenger side bumper had been torn off the service advisor RJ Yensco had no sympathy for me he was extremely rude he made me feel like I was a piece of garbage compared to everybody else when asked to speak to the manager RJ told me the manager is busy with other customers and he has no time for me and ... read more
Business response:
Thank you for bringing this situation to my attention. I regret hearing that your service experience was not thoroughly positive, and would like to connect with you at your soonest convenience to hear more details. Our customers are our top priority, and I regret that you feel like you have been treated otherwise. Please feel free to contact me so I can resolve any concerns. I appreciate your time. John Reece, General Manager, jreece@ferman.com, 727-785-3900
I took our car to get serviced at Ferman BMW. I received a call the next day that a porter was involved in an accident with our X3. The car was declared a total loss. This unfortunately was not the worst of my experience, that award goes to my interaction with the BMW dealership GM and Ferman corporate. I would strongly advise against doing business with this dealership.
I was contacted by the dealer requesting me to present my leased 528 for a pre-inspection to "prevent any surprises at the lease termination". First, let me say that I take great pride in the care of my vehicles, both mechanically and cosmetically. My vehicle is waxed (by me personally with Meguiars Next Gen2) every three months. It is detailed by me on a weekly basis. I was allowed 36,000 miles on the lease, and as of the date of the "inspection" the odometer showed about 26,000 miles. The car was stored nightly in my garag... read more
I received a loaner car to continue my day after having a warning light appear on my dashboard. Jimmy was very considerate of my time.
If it was not for nick I would not continue going to your dealership your to expensive. My car is 10 years old. He tried to do the best he can to work things out for me.
Jimmy explained what needed to be done on the brakes and A/C very well however I decided to pass on getting the vehicle serviced at this point.
Dropped off car, received a loner (no charge), and was notified once car was ready. The only glitch was due to computer services so they don't have a record of my inquiries and requests.
When I ordered my car several major items where wrong due to salesman error. They say you get a $100 referral fee. The gal who referred me never me never rcvd it. And I referred a friend ( who bought a mini) and never rcvd it. Shouldn't say your going to do something when you have no intention of doing it. I am definitely buying another mini in 2 years but not from Ferman
Scheduled appointment to have my car serviced. Pull up to parts department and immediately have trouble with the man at the podium finding that I even had an appointment. He had me stay outside and never directed me to the person I spoke with on the phone for the appointment. After he saw me get my 4 year old daughter out of the car he stated that I would have to reschedule due to not having any loaner cars for me to use (even though I had one scheduled and reserved according Jamie the person I talked to on the phone). Ok fi... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 7,570 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.