BMW

Jenn 

on DealerRater

7 years ago

"Awesome customer service" I stupidly went to a non mini service center and was given a bogus quote that Just didn't feel right. Took car to mini and was treated with respect and kindness. I still had to pay more then I wanted to to fix the car but Darlene and Courtney made the whole process less painful. They didn't make me feel stupid for taking the car elsewhere and worked really hard to get my questions answered. I will only come to mini for service from now on! I learned my lesson! 

dstonich 

on DealerRater

7 years ago

"Buying car" Went in for service, decided to buy a CPO if trade value was sufficient. Overall a good experience, except short staffed in business office so I was there 5 1/2 hours. 

Steve S. 

on DealerRater

7 years ago

"Great service with no pressure" I brought my wife’s Cooper in for a recall and decided to get caught up on needed pm plus a tuneup. I was disappointed after I thought about it while driving the loaner home. Darlene told me there was no reason for a tune up, didn’t try to get me to buy useless services (you know your head light fluid is low?) and was frank and friendly. I was ready to argue that nitrogen was molecularly smaller than oxygen and that the elbow grease didn’t need to be changed. But, Darlene didn’t let me do it.... read more

JIMJACK222 

on DealerRater

7 years ago

"Oil change" Oil and filter change. It was fine. Had a check engine light that comes and goes. I thought $130 just to read it was too much. I know 4 places that will read it for free or I can buy a reader for $39-$79. I have bought one before. 

APOLLOBEACHPLUMBING 

on DealerRater

7 years ago

"Great job : service techs." I asked my service advisor to make sure the tires were inspected due to noise and sensors in the front ;they did not check them even though I know the tires are getting worn from inside the service advisor said everything is fine tires have a lot of tread left; however at 17,000 miles I'm pretty sure they need to be replaced I know they're not fine. Nothing was checked off on inspection sheet 

JAMIE32764 

on DealerRater

7 years ago

"Great Dealership except for the “Internet Sales” side" I’m rating this dealership five stars because once I arrived there and was introduced to my sales person, everything was great. One thing I will NEVER do again is inquire about a car via the internet at this dealership. Their internet sales person was very annoying and aggressive with the constant texting that, for a week, I tried to find the vehicle I wanted anywhere other than this dealership. I did have a deposit on a car at a dealership in Daytona, however I didn’t ... read more

Dirty_Mik3 

on DealerRater

7 years ago

Got the short end of the stick when out to work with Greg on buying a car. Absolutely a palling of how unprofessional this jackol was. Within 2 min of meeting he goes on to guess my name since asking it was to hard and may have required brain surgery. Being absolutely turned off I had to leave the dealership. Greg should be stuck in the back of the dealership in a utility closest so he has no reason to interact with guest. Still to this day (2 weeks from my first in counter, Greg has yet to reach out to apologize for the mis... read more

mmatos 

on DealerRater

8 years ago

I never leave a review but always is a first time.My family and I when to Ferman BMW to buy a X6 ,We got a deal set from Alex and Bobby and put $5000.00 deposit for our new car that day ,it was a Saturday Next day we when back to clear some of the questions.Shane McKenzie was at the front lobby trying to discuss and arguing and saying you already sign what are you doing here ! Really rude everything ending getting my wife piss for no reason safe the trouble go somewhere else he doesn't care ! Pretty arrogance business man we... read more

AlexHamlin7series 

on DealerRater

8 years ago

Bobby Haines, the business manager at Ferman BMW left me with a completely bad taste of the Ferman organization. I had called in and spoke with Bobby to ask about certain warranties and he was clearly annoyed with my inquires. At one point on the phone call I asked him if I was bothering him and if there was someone else I should speak to?! He rushed me off the phone and said he would email information regarding prepaid maintainence. Sadly, that email never came!!! I called Reeves and Jennifer was amazing and got me into con... read more